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Call Associate Jobs in Lockport, IL (NOW HIRING)

Total Talent Inc

Warehouse Associate

Naperville, IL · On-site

$20.50/hr

Associate can report any hazards and concerns to the Illinois Department of Labor by call the Department's Day and Temporary Labor Services Act toll-free hotline at 1-877-314-7052 or email at DOL.

QFS Services, Inc.

Warehouse Associate

Naperville, IL · On-site

$20.50/hr

Associate can report any hazards and concerns to the Illinois Department of Labor by call the Department's Day and Temporary Labor Services Act toll-free hotline at 1-877-314-7052 or email at DOL.

QFS Services, Inc.

Warehouse Associate

Woodridge, IL · On-site

$18/hr

Associate can report any hazards and concerns to the Illinois Department of Labor by call the Department's Day and Temporary Labor Services Act toll-free hotline at 1-877-314-7052 or email at DOL.

TransChicago Truck Group

Warehouse Associate

Aurora, IL · On-site

$23/hr

Warehouse Associate At TransChicago Truck Group, we keep the trucks and people that power our ... Maintain all parts in "will call" by ensuring that all parts pulled are placed in the appropriate ...

Jobs for Humanity

Sales Associates

Chicago, IL

$14.50 - $19.50/hr

Kerecis Wound Sales Associate Wound Sales Associate Chicago Direct Sales Job Type: Full-time ... call on identified accounts/physicians to introduce Kerecis, deliver promotional materials and ...

Hikma Pharmaceuticals PLC

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

The Sales Associate is part of Sales & Marketing and is responsible for driving sales to new ... Conducts post call analysis, reassesses strategy to determine Best Action for sales calls ...

Hikma Pharmaceuticals PLC

Sales Associate

Chicago, IL · On-site

$14.50 - $19.50/hr

The Sales Associate is part of Sales & Marketing and is responsible for driving sales to new ... Conducts post call analysis, reassesses strategy to determine Best Action for sales calls ...

NTT DATA

Customer Care Associate

Chicago, IL · On-site

$19/hr

Customer Care Associate NTT DATA strives to hire exceptional, innovative and passionate individuals ... Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ...

TransChicago Truck Group

Warehouse Associate

Aurora, IL · On-site

$23/hr

We're looking for a Warehouse Associate who will be responsible for performing warehousing ... Maintain all parts in "will call" by ensuring that all parts pulled are placed in the appropriate ...

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Showing results 21-40

All JobsCall Associate JobsCall Associate Jobs in Lockport, IL

Call Associate information

See Lockport, IL salary details

$9

$19

$31

How much do call associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call associate in Lockport, IL is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.24 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
What cities near Lockport, IL are hiring for Call Associate jobs? Cities near Lockport, IL with the most Call Associate job openings:
Call Associate jobs near you

Claims Call Center Specialist

First Chicago Insurance Company

Bedford Park, IL • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

First Chicago Insurance rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

289th of 304 rated insurance

Job description

First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time.

Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.

What You'll Do
  • Provide excellent customer service to all callers
  • Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
  • Gather and document accidents and claim information accurately and efficiently
  • Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
  • Guide callers through the claims process and answer claim-related questions
  • Refer callers for estimates when applicable
  • Assist claims adjusters by providing timely information and support to customers
  • Develop a working knowledge of insurance policies and claims procedures
  • Maintain productivity and service standards while handling incoming call volume
  • Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
  • Participate in special projects and initiatives as assigned
What It's Like to Work in This Role

No two days are exactly alike. You'll interact with callers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.

You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.

Qualifications Required
  • Prior customer service experience
  • Strong verbal communication and phone skills
  • Excellent organizational and interpersonal skills
  • Data entry and typing proficiency (minimum 30 WPM)
  • Basic PC and computer navigation skills
  • Ability to multitask and work effectively in a fast-paced environment
Preferred
  • Associate or bachelor's degree
  • Prior insurance, claims, or call center experience
  • Bilingual skills are a plus

First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical, Dental and Vision Reimbursement
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • Flexible Spending Account
  • Telemedicine Benefit
  • 401(k) with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $16/hr.-$22/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

What First Chicago Insurance employees say

Pay

Hours and flexibility

Workplace

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