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Call 811 Jobs in Baton Rouge, LA (NOW HIRING)

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Call 811 information

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$10

$17

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How much do call 811 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call 811 in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a Call 811?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are popular job titles related to Call 811 jobs in Baton Rouge, LA?

For Call 811 jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call 811 jobs in Baton Rouge, LA look for?

The top searched job categories for Call 811 jobs in Baton Rouge, LA are:

Call 811 jobs near you
Infographic showing various Call 811 job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 39% Full Time, 47% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $35,775 per year, or $17.2 per hour.

Sales/Customer Service Representative

Driving Academy

Baton Rouge, LA • On-site

$18 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

POSITION SUMMARY
The Sales Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.
ABOUT OUR COMPANY
We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.
PERFORMANCE OBJECTIVES
  • Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
  • Maintains outbound/inbound phone call volume with warm leads to set sales appointments
  • Conducts sales presentation within Driving Academy's office environment in accordance with standard operating procedures
  • Processes payments made by cash, check, and/or credit card
  • Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative's knowledge or authority, forward it to the appropriate staff
  • Instructs new students procedures in the classroom and school
  • Ensures customer documentation and service requests are compliant with organizational and state/federal policy
  • Processes invoices, and related documents
  • Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
  • Utilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
  • Master company knowledge of services model
  • Performs other related duties as assigned

KEY COMPETENCIES
The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this inside sales role, but are not necessarily all inclusive.
  • Excellent sales and negotiation skills
  • Detailed knowledge of inside sales strategies
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem solving skills
  • Excellent organizational skills, attention to detail, and follow-up approach
  • Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
  • Ability to maintain a professional demeanor and appearance
  • Competitive mindset to WIN, while maintaining a team-oriented attitude
  • Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite, Google Suite, or related software
  • Proficient with CRM software

EDUCATION AND EXPERIENCE
  • High school diploma or equivalent required
  • Bachelor's degree in Marketing, Sales, Business or related equivalent of experience preferred
  • Minimum 2 years of sales experience, including inside sales & telecom sales
  • Fluency in English and Spanish required

PHYSICAL REQUIREMENTS
  • Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
  • Requires ability to occasionally lift up to 15 lbs
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS
  • Health Insurance Subsidy
  • Paid Holidays
  • PTO Program
  • 401K
  • Tuition Reimbursement
  • Professional Sales Training & Development Opportunities
  • Sick Leave

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

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