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Call 811 Jobs in Baton Rouge, LA (NOW HIRING)

eQHealth Solutions

Customer Service Rep

Baton Rouge, LA

$15.25 - $21/hr

Understands when to escalate a call to a supervisor. * Enters all call data for tracking. * Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will ...

eQHealth Solutions

Customer Service Rep

Baton Rouge, LA

$15.25 - $21/hr

Understands when to escalate a call to a supervisor. * Enters all call data for tracking. * Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will ...

eQHealth Solutions

Customer Service Rep

Baton Rouge, LA

$15.25 - $21/hr

Understands when to escalate a call to a supervisor. * Enters all call data for tracking. * Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will ...

EQ Health

Customer Service Rep

Baton Rouge, LA · On-site

$15.25 - $21/hr

Enters all call data for tracking. * Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries. * Provides customer ...

EQ Health

Customer Service Rep

Baton Rouge, LA · On-site

$15.25 - $21/hr

Enters all call data for tracking. * Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries. * Provides customer ...

EQ Health

Customer Service Rep

Baton Rouge, LA · On-site

$15.25 - $21/hr

Enters all call data for tracking. * Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries. * Provides customer ...

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

Meets or exceeds all performance targets for the call center. * Works with Dispatch to ensure customers are picked up within committed timeframe. * Follows approved policies and procedures to ...

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Call 811 information

See Baton Rouge, LA salary details

$10

$17

$24

How much do call 811 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call 811 in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a Call 811?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are popular job titles related to Call 811 jobs in Baton Rouge, LA?

For Call 811 jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call 811 jobs in Baton Rouge, LA look for?

The top searched job categories for Call 811 jobs in Baton Rouge, LA are:

Call 811 jobs near you
Infographic showing various Call 811 job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 39% Full Time, 47% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $35,775 per year, or $17.2 per hour.

Customer Service Rep

eQHealth Solutions

Baton Rouge, LA

$15.25 - $21/hr

Full-time

Re-posted 9 days ago

Job description

  • Provides courteous and prompt service to all internal and external customers. 
  • Research provider questions regarding status of reviews/authorizations
  • Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
  • Understands when to escalate a call to a supervisor.
  • Enters all call data for tracking.
  • Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
  • Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
  • Identifies opportunities and recommends methods to improve service and work processes.

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