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Caliber Service Management Jobs (NOW HIRING)

Caliber

Customer Service Representative

Van Nuys, CA · On-site

$18 - $22/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... judgment, effectively manage stress and work safely and respectfully with others, exhibit ...

Caliber Collision

Regional Manager

Syracuse, NY

Service Center Syracuse - East JOB SUMMARY Caliber Collision has an immediate job opening for a Regional Manager to perform all-purpose duties, which may include, but not limited to direct and lead ...

Caliber Collision

Regional Manager

Syracuse, NY · On-site

Service Center Syracuse - East JOB SUMMARY Caliber Collision has an immediate job opening for a Regional Manager to perform all-purpose duties, which may include, but not limited to direct and lead ...

Caliber Collision

Regional Manager

Huntsville, AL

Service Center Huntsville - University JOB SUMMARY Caliber Collision has an immediate job opening for a Regional Manager to perform all-purpose duties, which may include, but not limited to direct ...

Caliber Collision

Regional Manager

Madison, AL · On-site

Service Center Huntsville - University JOB SUMMARY Caliber Collision has an immediate job opening for a Regional Manager to perform all-purpose duties, which may include, but not limited to direct ...

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All JobsCaliber Service Management Jobs

Caliber Service Management information

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$33K

$70K

$118.5K

How much do caliber service management jobs pay per year?

As of Jun 16, 2026, the average yearly pay for caliber service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Caliber Service Management roles, and how can they be addressed?

Professionals in Caliber Service Management often encounter challenges such as balancing multiple client requests, ensuring consistent quality of service delivery, and managing cross-functional communication. To address these challenges, it's important to prioritize tasks effectively, implement standardized processes, and foster open communication with both clients and internal teams. Regular training and leveraging service management tools can also help streamline workflows and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Service Manager at Caliber, and why are they important?

To thrive as a Caliber Service Manager, you need strong automotive repair knowledge, leadership abilities, and experience in service management, often supported by relevant certifications or prior management roles. Familiarity with shop management software, estimating tools, and customer relationship management (CRM) systems is typically required. Exceptional communication, problem-solving, and customer service skills help build trust with clients and motivate teams. These competencies are critical to ensuring operational efficiency, customer satisfaction, and the overall success of the service center.

What is Caliber Service Management?

Caliber Service Management typically refers to the management of service quality, performance, and processes within an organization to ensure high standards are met. Professionals in this role are responsible for overseeing service delivery, managing client expectations, and implementing best practices to improve customer satisfaction. They may also handle incident management, problem resolution, and the continuous improvement of service operations. The position is crucial in industries such as IT, facilities, and customer support, where consistent and reliable service is essential.

What is the difference between Caliber Service Management vs HVAC Technician?

AspectCaliber Service ManagementHVAC Technician
CertificationsTypically requires industry certifications like NATE or EPARequires HVAC-specific certifications and licenses
Work EnvironmentOversees service teams, manages client accounts, and coordinates service operationsPerforms installation, maintenance, and repair of HVAC systems on-site
Employer & Industry UsageUsed in service management roles across HVAC companies and service providersCommonly employed by HVAC service companies and contractors

Caliber Service Management focuses on overseeing service operations, client coordination, and team management, often requiring certifications and industry knowledge. In contrast, HVAC Technicians perform hands-on installation and repairs. Both roles are essential in the HVAC industry but differ in responsibilities and daily tasks.

More about Caliber Service Management jobs
What cities are hiring for Caliber Service Management jobs? Cities with the most Caliber Service Management job openings:
What states have the most Caliber Service Management jobs? States with the most job openings for Caliber Service Management jobs include:
What job categories do people searching Caliber Service Management jobs look for? The top searched job categories for Caliber Service Management jobs are:
Caliber Service Management jobs near you
Infographic showing various Caliber Service Management job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
Customer Service Representative

Customer Service Representative

Caliber

Newbury Park, CA

$18 - $22/hr

Other

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Customer Service Representative

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

Our Collision Customer Service Representative for this position can make up to:

  • $18-$22 per hour

Benefits of joining Caliber:

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay – Paid weekly and eligible for overtime
  • Paid Vacation & Holidays – Begin accruing day 1
  • Career growth opportunities – We promote from within!
  • A career for life - You'll gain hands-on experience within a production shop

Requirements:

  • 1+ years of experience within a customer facing environment

Abilities/Skills/Knowledge:

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

Apply