Cafe Operations Manager Jobs in Atlanta, GA (NOW HIRING)

Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately‐owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com. Responsibilities Responsible for departmental P & L expense lines as designated by the General Manager. Supports cafe senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rock business objectives. Demonstrates financial comprehension of the cafe's budget and P&L. Serves as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards. Manages labor schedules in line with the cafe's budget and forecast models. Successfully runs a department and/or cost center. Partners across all departments to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards. Supports senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe. Executes established brand standards within the Rock Shop and thinks outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction. Fosters an environment of customer service in which all team members put the guest first in every situation. Executes established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems. Remains an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld. Engages with guests in regards to music both current and past. Supports senior management in attracting and retaining the most exceptionally talented people available in the market and places them in positions that leverage their skills and expertise for maximum impact. Clearly defines goals and expectations for team members using performance review tools and holds the team accountable for successful performance. Supports staff development and advancement along well-defined career paths. Serves as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention. Possesses a self‐motivated approach to personal and professional development. Qualifications 3+ years in an Operations Managerial role with high volume exposure in a casual‐themed, full‐service restaurant. Ability to learn and bring "out‐of‐the‐box" ideas to the team. Genuine enthusiasm and aptitude for serving people. Excellent verbal and written communication skills. High level of business acumen and common sense. Demonstrates strong problem‐solving skills through ability to diagnose and implement solutions. Strong communication and listening skills; excellent speaking, reading and writing. Ability to comprehend and use technical or professional language, written or spoken, to communicate complex ideas. Ability to effectively pitch and present information in one‐on‐one and group situations to media, customers, clients, partners and other employees of the organization. Multiple language abilities a plus; fluency in English required. Physical Demands Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repetitive movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand‐eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. #J-18808-Ljbffr