ZipRecruiter

Log In

1

Ca Service Desk Manager Jobs (NOW HIRING)

Omniscius Consulting

Service Desk Manager

Ashburn, VA · On-site

We are seeking an experienced Service Desk Manager to provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk staff supporting a government ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

nfrastructure

Senior Service Desk Manager

Buffalo, NY · On-site

Company Description Let's Work Together Senior Service Desk Manager This position is based in Buffalo,NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

nfrastructure

Senior Service Desk Manager

Buffalo, NY · On-site

Company Description Let's Work Together Senior Service Desk Manager This position is based in Buffalo,NY LIFE at nfrastructure At nfrastructure, we understand that our success results from our ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

TEKsystems

Service Desk Manager

Mount Laurel, NJ

$32 - $40/hr

The Help Desk Manager is responsible for leading our customer's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and ...

TEKsystems

Service Desk Manager

Mount Laurel, NJ · On-site

$32 - $40/hr

The Help Desk Manager is responsible for leading our customer's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and ...

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources. Job Responsibilities:

Peraton

Senior Service Desk Manager

Albuquerque, NM

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

Unissant

Service Desk Manager

Herndon, VA · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCa Service Desk Manager Jobs

Ca Service Desk Manager information

See salary details

$36.5K

$94.5K

$157K

How much do ca service desk manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ca service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ca Service Desk Manager jobs?

For Ca Service Desk Manager jobs, the most frequently searched job titles are:

Infographic showing various Ca Service Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Manager

Ashburn, VA • On-site

Omniscius Consulting
See more jobs at Omniscius Consultingexternal

Other

Posted 20 days ago

Job description

We are seeking an experienced Service Desk Manager to provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk staff supporting a government organization. The service desk operates from an offsite contractor facility.

Primary Responsibilities
  • Provide leadership, direction, administration, quality assurance, and day-to-day oversight of service desk personnel.
  • Manage complex, multi-task IT contracts and ensure successful delivery of assigned services.
  • Plan, organize, and manage teams of employees performing a variety of technical and IT support functions.
  • Provide administrative and technical direction to assigned personnel.
  • Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and committing corporate resources.
  • Coordinate approved task order activities and ensure contractual requirements are effectively executed.
  • Establish and improve procedures, processes, and controls as necessary to ensure services meet required schedules and production expectations.
  • Provide Government customer representatives with regular updates regarding the status, activities, and performance of personnel supporting the contract.
  • Respond to administrative and technical requests from Government customer representatives.
  • Apply continuous evaluation and control measures to maintain and improve service delivery.
  • Work independently and exercise sound judgment with minimal supervision.
Required Qualifications
  • Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, Management, or a related field, or equivalent experience.
  • Minimum of five (5) years of successful leadership experience or equivalent experience.
  • Demonstrated experience managing complex, multi-task IT contracts or service delivery environments.
  • Experience planning, organizing, and managing technical or IT support personnel.
  • Experience providing administrative and technical direction to staff.
  • Strong leadership, organizational, communication, and customer service skills.
  • Ability to effectively communicate service status, personnel activities, and technical or administrative matters to Government customers.
  • Ability to work effectively and independently with minimal supervision.
  • Ability to obtain and maintain a Public Trust.
Required Certification
  • Current ITIL certification.
Preferred Certifications
  • One or more Help Desk Institute (HDI) certifications.
  • HDI Support Center Manager certification is preferred.
#J-18808-Ljbffr

Apply