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Alta Resources

Bilingual French CCR

Fort Myers, FL · On-site

$14.50 - $18.25/hr

Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy

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Infographic showing various Bz job openings in Florida as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution.

Spanish Bilingual Customer Service Representative

Alta Resources

Fort Myers, FL • On-site

$14.50 - $18.25/hr

Full-time

Re-posted 29 days ago

Alta Resources rating

7.1

Company rating: 7.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

18th of 72 rated call and contact centers

Job description

Alta Resources is Hiring!
Alta Resources is looking for Spanish Speaking Customer Service Representatives to provide professional, high-quality, "best-in-class" customer service and sales support.
As a Spanish Bilingual Customer Care Rep you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers, most of whom are primary Spanish speakers.
Spanish Speaking Customer Service Representatives Responsibilities include:
  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers.

  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.

  • Provide product support.

  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.

  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:
  • Must be fluent in Spanish and English, both verbally and in the written word.

  • Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."

  • Excellent interpersonal, verbal and written communication skills.

  • Ability to build relationships with clients, consumers and coworkers.

  • Strong organization and time management skills.

Education & Experience:
  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.

  • Previous work experience in customer service, sales, training, or member retention required.

  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.

  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.

  • Polished phone demeanor, tone and etiquette is required.

Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX
About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy

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