ZipRecruiter

Log In

1

Business Support Manager Jobs in Alberta (NOW HIRING)

Grainger Businesses

Seller Support Manager

Edmonton, AB · Hybrid

CA$83K - CA$130K/yr

The leader builds an engaged team that meets business objectives. The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process ...

Cummins Inc.

Technical Support Manager

Edmonton, AB

Manages the technical support and training activities to support the sales of company products and ... Collaboration with functions, team, and other segments to drive outcomes supporting business growth.

Cummins

Technical Support Manager

Edmonton, AB · On-site

Manages the technical support and training activities to support the sales of company products and ... Collaboration with functions, team, and other segments to drive outcomes supporting business growth.

Cummins Inc.

Technical Support Manager

Edmonton, AB · On-site

Manages the technical support and training activities to support the sales of company products and ... Collaboration with functions, team, and other segments to drive outcomes supporting business growth.

Cummins

Technical Support Manager

Edmonton, AB · On-site

Manages the technical support and training activities to support the sales of company products and ... Collaboration with functions, team, and other segments to drive outcomes supporting business growth.

Volvo Group

Service Network Support Manager

Calgary, AB · Hybrid

CA$100K - CA$130K/yr

... Support Manager to champion customer satisfaction and profitability across our expanding service ... Bachelor's business or a related area and/or 10 years of relevant experience * Experience in a ...

Ice Western

Business Solutions Specialist

Calgary, AB · On-site

... inventory management to improve system workflows * Configure, test, and support ERP modules and ... Create and maintain reports, dashboards, and KPIs to support business operations * Coordinate with ...

Ice Western

Business Solutions Specialist

Calgary, AB · On-site

... inventory management to improve system workflows * Configure, test, and support ERP modules and ... Create and maintain reports, dashboards, and KPIs to support business operations * Coordinate with ...

SMS Equipment

Manager, Mining Sales Support

Acheson, AB · Hybrid

CA$125K - CA$140K/yr

At SMS Equipment, the Manager, Mining Sales Support plays a critical leadership role in enabling the success of our Mining Equipment Sales business. Reporting to the Vice President, Mining Equipment ...

NorQuest College

AudioVisual Analyst

Edmonton, AB · On-site

CA$67K - CA$87K/yr

August 13th, 2026 @ 11:59pm MST BUSINESS TECHNOLOGY SERVICES NorQuesters are difference makers and ... Reporting to the Manager, Technology Services & Support, the AV/Desktop Analyst is responsible for ...

next page

Showing results 1-20

All JobsBusiness Support JobsBusiness Support Manager JobsBusiness Support Manager Jobs in Alberta

Business Support Manager information

See Alberta salary details

$35K

$60.6K

$128.5K

How much do business support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for business support manager in Alberta is $60,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a business support manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

What does a business support manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

How does a business support manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What are the key skills and qualifications needed to thrive as a business support manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

More about Business Support Manager jobs

What are popular job titles related to Business Support Manager jobs in Alberta?

For Business Support Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Business Support Manager jobs in Alberta look for?

The top searched job categories for Business Support Manager jobs in Alberta are:

What cities in Alberta are hiring for Business Support Manager jobs?

Cities in Alberta with the most Business Support Manager job openings:

Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $60,552 per year, or $29.1 per hour.

Seller Support Manager

Grainger Businesses

Edmonton, AB • Hybrid

CA$83K - CA$130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Grainger rating

8.3

Company rating: 8.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

25th of 365 rated logistics

Job description

Work Location Type: Hybrid 

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com. 

Compensation:

The base salary for this role ranges between $83,300 - $130,000, with eligibility for an incentive target of  10% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details
The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams are delivering peak performance. This is done by providing direct coaching to NEX team members. The leader builds an engaged team that meets business objectives. The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of all processes performed within a given area of responsibility. Further responsibilities include functional ownership and strategy. This includes, but is not limited to, recruiting, hiring, staffing and forecasting, establishing work processes and procedures, continuous improvement and service level achievement.


You Will
  • Brings key stakeholders together to solve customer issues and operational improvements. Builds effective/collaborative business relationships to drive improvements to the customer experience.
  • Takes cost out of the business: improves performance, reduces shrink, delivers waste reduction, implements automation and function specific opportunities.
  • Works directly with cross functional partners to communicate business updates.
  • Understands the needs of the customer, Team Member and business; acts quickly to solve problems and escalate issues. Identifies changes in customer behavior and adjusts to meet changing demands.
  • Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved. Ensures customer specific standard work and account notes are accurate and up to date.
  • Plans, directs, supervises, and evaluates workflow. Coordinates work activities to achieve the output expected to meet operational requirements.
  • Solicits and takes action on feedback from key stakeholders.
  • Provides frequent, direct coaching and development to team members including huddles and 1 on 1 talent development.
  • Reviews performance metrics, diagnoses root cause of underperformance and develops an improvement plan for team members.
  • Strategic thinker and innovative problem solver - demonstrated strength with identifying and implementing changes that significantly improve the customer experience and drive operational efficiencies.
  • Executes deployments and changes with own team to ensure team member understanding, adoption, stabilization and benefits realization. Leader acts as change agent of the deployment/change.
  • Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved.
  • There is nothing in here in regard to fostering career development for team members. This is a very important part of their role. Managers often help TMs take on stretch assignments, participate in projects etc to grow their skills.
  • Participates in CSC projects as needed
  • Review Voice of the Customer feedback and coach team members accordingly.
You Have
  • High School Diploma/GED or equivalent experience or equivalent required
  • Bachelor's Degree BA/BS or equivalent preferred
  • 3+ years of customer service experience. required
  • 1+ years Supervisory experience. required
  • Proven process improvement experience (analytics, problem-solving, and decision making skills) in order to drive results. Demonstrate excellent communication and organization skills, employee development skills, and team building.
  • Strong interpersonal and communication skills.
  • Demonstrated flexibility to adapt to shifting demands and competing priorities.
  • Ability to train and coach team members on processes, procedures, compliance and product knowledge.
  • Strong competence in the use of technology and software applications including SAP, CRM, Verint, Microsoft Office, SalesForce and other emerging technologies.
  • Ability to plan, organize and delegate work.
  • Ability to influence team members to achieve individual and team objectives.
  • Ability to work extended hours including weekends as required
  • Some travel may be required
  • Extended management through leader visibility/availability
  • Ability to lift, up to 25lbs

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What Grainger employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Grainger logo

About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

View All Grainger Jobs

Apply