Business Support Analyst Jobs (NOW HIRING)

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change.
To support our mission, we are seeking a Business Analyst Manager, Core Mission Support to join our Data and Technology department in Reston, Virginia. The position reports to the Director of Online Operations and Projects.
The Business Analyst Manager, Core Mission Support will manage a portfolio of systems that support NWF's Core Mission Support functions - including, Legal, Governance, People, Program Operations, and Finance. They will be responsible for analyzing business processes and goals, assessing platforms and technologies, conducting system fit and gap analyses, and implementing functionality that improves productivity and streamlines operations. The Manager will work in partnership with key staff in other departments ("super users") for each system to ensure optimal use of platforms. They will work with relevant stakeholders to drive change and ensure smooth transitions to new processes.
Principle Duties (major areas of responsibility):

• Manage a portfolio of SaaS systems that support Core Mission Support (CMS) functions such as: Governance, Legal, People, Program Operations, and Finance. Have a solid understanding of business process conducted within each platform. Manage system access and user permissions, identity management, security controls, and advanced system configuration.
  
  • Current systems in the portfolio are: Agiloft (Legal - contracts), Airtable (various custom workflows for CMS teams), Board Effect (Governance - board communications), OnSolve (emergency notifications), DocuSign.
  • Implementing new HRIS and ERP systems in 2026-2028.
• Conduct Business Process Reengineering in partnership with super users. Analyze how tasks are performed, identify gaps or bottlenecks and propose solutions (technical, process, training) to improve efficiency. Translate business requirements into technical needs. Serve as the liaison between users and technical staff or platform vendor contacts.
• Serve as key member of project teams for larger scale projects to implement new platforms, new functionality, or redesign current processes.
• Create requirements documents and training materials. Design and lead testing for new platforms or functionality. Create and execute testing scripts as needed.
• Serve as SME for integrations between platforms in the portfolio and other systems. Maintain documentation on what data is integrated, frequency, etc. Work with technical staff as need to create or update integrations.
• Help troubleshoot issues for platform users. Regularly connect with users to ensure things are running smoothly for them and to surface any issues or improvements.
• Conduct regular data integrity checks to identify and resolve any data issues.
• Serve as main point of contact for platform vendors. Have familiarity with the contract terms for NWF's use of the platforms, as well as having a sense of overall health and direction of the vendor. Surface any concerns or possibilities related to the platforms or vendors.
• Monitor vendor's roadmap and determine how rollouts will impact users. Communicate about any changes or system downtime. Work with users to adopt new functionality. Create and execute testing plans for new functionality.
• Act as key coordinator during system incidents, such as a system outage or cybersecurity action. Serve as part of the incident response team as needed.
• Manage the Core Mission Support System Specialist

Qualifications:

• 3 - 5 years demonstrated experience in the disciplines of business or systems analysis and digital transformation/business process reengineering.
• 3 - 5 years demonstrated experience managing platforms and serving as the main point of contact for users and liaising with technical staff and vendors.
• Superior interpersonal, writing, and communication skills.
• Ability to work independently and serve as an integral part of multiple teams.
• Aptitude for learning new technology and platforms.
• Experience developing user requirements, documentation and process analyses.
• Ability to facilitate groups and individuals.
• Ability to prioritize multiple competing projects and tasks.
• Ability to be flexible and agile in an environment of change.
• High level of emotional intelligence and functional acumen.
• Experience with management

Applicants are invited to learn more about National Wildlife Federation's required equity competencies at https://www.nwf.org/About-Us/Careers.
Travel Requirements:
3 - 5 times per year.
Location and Work Mode:
This position will be based in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work in office, hybrid, or remotely - to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: https://www.nwf.org/About-Us/Careers
Physical Requirements:
Cognitive & Intellectual Requirements

• Ability to understand, analyze, and apply complex information, policies, and concepts
• Ability to exercise sound judgment, problem-solve, and make decisions in situations involving ambiguity or competing priorities
• Ability to maintain focus and sustained attention and manage multiple tasks or work-streams
• Ability to listen, interpret, and respond appropriately in discussions with colleagues, leadership, and external stakeholders
• Physical Requirements
• Ability to remain in a stationary position for extended periods of time while working at a computer or attending meetings
• Ability to operate standard office equipment, including computers, keyboards, monitors, telephones, and video conferencing tools
• Ability to communicate and exchange information in person, via telephone, and through electronic or virtual platforms
• Ability to read, review, and produce written and electronic documents, including prolonged use of computer screens
• Ability to move within an office or remote work environment to access files, meetings, or equipment as needed

Work Environment

• Work is performed primarily in an office or remote environment
• Role may involve extended screen time and participation in virtual meetings

Compensation and Benefits:
The salary range for this position is $75,000 - $85,000, commensurate with experience.
We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America's best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week.
We offer these supports to help manage your mental, emotional, and physical health:

• Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member - including pets), and 11 holidays
• We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family.
• Up to 16 weeks of fully paid Family and Medical Leave
• Low-cost health, dental, and vision insurance options - all outpatient mental health is covered at in-network rates
• Therapist available at no cost
• Pet insurance and discount perk program
• Annual wellbeing allowance

In addition to your salary, we offer the following supports to your personal finances:

• Retirement plan with immediate match and vesting
• Annual year end retirement contribution
• Tuition Reimbursement
• Adoption and Surrogacy assistance
• Pet adoption stipend
• Student Loan management

Applicants are invited to learn more about National Wildlife Federation's benefits package at https://www.nwf.org/About-Us/Careers.
Application:
Applications will be reviewed on a rolling basis. Candidates should submit a cover letter and resume. NWF is an equal opportunity employer, and all qualified applicants will receive consideration for employment with regard to any classes or characteristics protected by law.
For more information on our recruiting process, please review our Careers page: https://www.nwf.org/About-Us/Careers
We recognize that people come with a wealth of knowledge and talent beyond just the technical requirements of a job. Your experience, which may include paid and unpaid work, including volunteer work, helps build the competencies and knowledge that translates to our openings. Whether you're new to the field, returning to work after a gap in your employment, or are taking the next step in your career path, if you believe you could excel in this role we encourage you to apply! Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. To be eligible for this role you must be a U.S. citizen or have valid work authorization to work in the U.S.
Please let us know if you require accommodations during the application or interview process by reaching us at hrhelp@nwf.org or 703-438-6244.
If selected for this position, a background check will be conducted.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.