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Senior Business Support Analyst Jobs (NOW HIRING)

Almac Group

Business Support Analyst

Durham, NC · Hybrid

The Business Support Analyst is responsible for supporting the Business Analyst with driving the ... Effective communication methods for project stakeholders at a senior or executive level

Citizens

Sr Business Support Manager

Johnston, RI

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

ALTIVIA

IT Business Support Analyst

Haverhill, OH · On-site

IT Business Support Analyst Location: Haverhill, Ohio - ALTIVIA Petrochemicals Job Summary The ... Escalate complex technical issues to senior IT personnel and assist with problem resolution as ...

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How much do senior business support analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior business support analyst in the United States is $107,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,500.00 and $119,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior business support analyst, and why are they important?

To thrive as a Senior Business Support Analyst, you need strong analytical skills, business process knowledge, and typically a degree in business, IT, or a related field. Familiarity with data analysis tools, ERP systems (like SAP or Oracle), and certifications such as CBAP or Lean Six Sigma are often required. Exceptional problem-solving, communication, and stakeholder management skills help you collaborate effectively and drive process improvements. These competencies are crucial for delivering actionable insights and ensuring efficient business operations.

What does a senior business support analyst do?

A Senior Business Support Analyst plays a key role in supporting business operations by analyzing processes, identifying areas for improvement, and implementing solutions to enhance efficiency. They work closely with various departments to gather requirements, troubleshoot issues, and provide data-driven recommendations. Additionally, they often lead or contribute to projects aimed at optimizing business performance and ensuring that systems and workflows align with organizational goals.

How does a senior business support analyst typically collaborate with cross-functional teams to drive process improvements?

As a Senior Business Support Analyst, you will frequently work with departments such as IT, operations, and finance to identify inefficiencies and implement solutions. Collaboration often involves leading meetings, facilitating workshops, and translating business needs into technical requirements. You may also be responsible for coordinating project timelines, ensuring stakeholder alignment, and monitoring the impact of process changes. This cross-functional interaction is essential for driving continuous improvement and supporting organizational goals.

What cities are hiring for Senior Business Support Analyst jobs?

Cities with the most Senior Business Support Analyst job openings:

What states have the most Senior Business Support Analyst jobs?

States with the most job openings for Senior Business Support Analyst jobs include:

Senior Business Support Analyst jobs near you
Infographic showing various Senior Business Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,338 per year, or $51.6 per hour.

Business Support Analyst

Almac Group

Durham, NC • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Almac Group is currently seeking a Business Support Analyst for our Durham, NC location. The Business Support Analyst is responsible for supporting the Business Analyst with driving the discovery, design, and delivery of digital solutions that align with Almac’s strategic goals. The Business Support Analyst will support and lead requirements analysis, facilitate stakeholder engagement, support testing, and business readiness, and ensuring continuous improvement of digital products and services. Additionally, the Business Support Analyst will provide support for assigned products and digital solutions
Responsibilities include but are not limited to:
  • REQUIREMENTS amp; DESIGN
    • Support Business Analyst in eliciting, analyzing, and documenting business user requirements alongside system design requirements for large scale projects.
    • Lead analyzing, and documenting business user requirements alongside system design requirements for small/medium scale projects.
    • Ensure requirements are complete, feasible, and aligned with strategic goals.
    • Collaborate with cross-functional teams to ensure solution design meets business needs.
  • PRODUCT amp; SOLUTION DELIVERY
    • Writing and executing PQ/UAT tests; track and resolve defects.
    • Delivering assigned business readiness activities including, training (ELC’s) internal and external communications, SOP update co-ordination as required.
  • PRODUCT OWNERSHIP amp; SUPPORT
    • Support management and prioritization of product backlogs.
    • Act as Subject Matter Expert (SME) for assigned products.
    • Where necessary, support issue resolution, bug fixes, and enhancements.
    • Monitor key performance indicators (KPIs) for assigned products, analyze trends, and collaborate with business and customer stakeholders to propose and implement actions for improvement
Qualifications:
Required Experience / Education:
  • Bachelor’s Degree or 2+ years’ experience in design and delivery of software solutions within the pharmaceutical, life sciences or healthcare industries.
  • 2+ years’ experience performing requirements analysis and elicitation for software products and solutions using agile and waterfall methodologies
  • 2+ years’ experience facilitating and executing testing of software products and solutions
  • 2+ years’ experience managing multiple deliverables from product initiation through to delivery.
  • 2+ years’ experience working in a multi-team environment with ability to meet key milestones
  • Pharmaceutical / Clinical trials process knowledge
  • Effective communication methods for project stakeholders at a senior or executive level
  • Information Systems
Preferred Experience / Education:
  • BA Degree in a Life Science, Business, Mathematics or IT discipline.
  • 2+ years’ Experience in developing software products and solutions related to clinical supply management, packaging, labelling, distribution or other related clinical trial functions
  • Knowledge of Almac’s internal business systems
  • GXP
  • 21CFRPart11
  • Software Development methodologies: methods, techniques, roles, tools
  • Commercial product development
  • Development of Return on Investment
  • Business Analysis Methods
What can Almac Group offer you?
  • Medical, Vision amp; Dental benefits from the 1st of the month following start date
  • 20 days PTO per year, accrued monthly following start date
  • 12 holidays per year as well as one day for Annual Diversity Day
  • Company paid Long and Short-term disability along with Life Insurance
  • 401k company contribution
  • Hybrid work available for applicable roles
  • Professional development programs/ continuous learning opportunities
Want to see our latest job opportunities? Follow us on LinkedIn
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing over 7,500 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. ‘Partnering to Advance Human Health’ is more than just a tagline – it is our way of life.
Embracing diversity is at the heart of enhancing Almac Group’s unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV’s not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.
EEO is the Law
EEO is the Law GINA Supplement
Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.

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