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Business Support Analyst Jobs in Colorado (NOW HIRING)

Eliassen Group

Lead Support Analyst

Almont, CO · On-site

$55 - $60/hr

The role leads a team of Application Support Analysts, coordinates cross-regional triage, drives incident, problem, and change management aligned to ITIL, and partners with IT, business stakeholders ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support ... Teledyne and all of our employees are committed to conducting business with the highest ethical ...

Teledyne FLIR LLC

Software Support Analyst

Englewood, CO · On-site

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support ... Teledyne and all of our employees are committed to conducting business with the highest ethical ...

Exclusive Resorts LLC

IT Support Analyst

Denver, CO · On-site

The ideal candidate has experience supporting a diverse collection of business systems and ... Partners with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop ...

Colorado Access

Desktop Support Analyst

Denver, CO · On-site

$61K - $75K/yr

We are looking for a DESKTOP SUPPORT ANALYST who can help shape our vision and support our mission ... Provides on call after business hours support as part of a rotating schedule. What you will bring:

Origami Risk LLC

Client Support Analyst II

Denver, CO · On-site

$66K - $82K/yr

... business needs, training, location, and market demands. The base pay range is subject to change and ... Owns client support cases from intake through resolution in alignment with assigned scope, service ...

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All JobsBusiness Support Analyst JobsBusiness Support Analyst Jobs in Colorado

Business Support Analyst information

See Colorado salary details

$33.6K

$79.2K

$142.5K

How much do business support analyst jobs pay per year?

As of Aug 31, 2026, the average yearly pay for business support analyst in Colorado is $79,212.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a business support analyst?

A Business Support Analyst is a professional who provides analytical and administrative support to help organizations run efficiently. They analyze data, identify process improvements, assist with project management, and help implement new business systems or strategies. Their role often involves collaborating with different departments to gather requirements, solve problems, and ensure smooth business operations. Business Support Analysts play a key role in optimizing workflow and supporting decision-makers with actionable insights.

What are the key skills and qualifications needed to thrive as a business support analyst, and why are they important?

To thrive as a Business Support Analyst, you need strong analytical skills, business process knowledge, and a relevant degree in business, information systems, or a related field. Familiarity with data analysis tools (such as Excel or Power BI), CRM systems, and process mapping software is typically required. Excellent communication, problem-solving abilities, and attention to detail help you effectively bridge gaps between business needs and technical solutions. These skills ensure that business operations run efficiently, enabling informed decision-making and organizational effectiveness.

What are some common challenges faced by business support analysts when managing multiple stakeholder expectations?

Business Support Analysts often work with various departments, each with unique priorities and requirements. Balancing these differing expectations can be challenging, especially when resources or timelines are limited. Strong communication and negotiation skills are essential to set realistic expectations and ensure alignment. Regular status updates and transparent reporting can help build trust and keep projects on track, making stakeholder management a key part of the role.

What is the difference between Business Support Analyst vs Business Analyst?

AspectBusiness Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like CBAP or CCBA are commonSimilar credentials; often holds certifications like CBAP or PMI-PBA
Work EnvironmentSupports daily business operations, troubleshooting, and system support within organizationsAnalyzes business processes, gathers requirements, and recommends solutions for improvements
Employer & Industry UsageUsed across industries for operational support roles in finance, healthcare, and ITCommon in consulting, finance, and IT sectors for process and system analysis

While both roles require similar educational backgrounds and certifications, a Business Support Analyst primarily focuses on supporting ongoing operations and resolving issues, whereas a Business Analyst concentrates on analyzing and improving business processes. Understanding these distinctions helps in choosing the right career path or job search focus.

How much does a business support analyst make?

The average salary for a business support analyst typically ranges from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with certifications can earn over $80,000 annually.
Business Support Analyst jobs near you
Infographic showing various Business Support Analyst job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $79,212 per year, or $38.1 per hour.

Business Support Analyst - Training Specialty

ACE Scholarships

Greenwood Village, CO • On-site, Remote

$64K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Job Type
Full-time
Description
Position: Business Support Analyst (Training Specialty)
About ACE Scholarships
ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 25+ years, ACE has delivered more than 140,000 scholarships worth over $390 million. This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with the support of national funding partners. ACE is actively preparing for the Federal School Choice Tax Credit Program which comes into effect January 2027. For more information visit the ACE website at www.acescholarships.org .
Our Mission
Our mission is to advance K-12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice.
Our Values
ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.
Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect to both give and to receive honest feedback.
Innovation: We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation.
Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.
Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.
Kindness: We value everyone on our team, respect differences, and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.
Our Founding Principles:
• Free enterprise and democracy work
• Parents know the best education environment for their kids
• Private schools offer great value and have open seats
• All people are created equal and deserve an equal chance to pursue the American Dream
Position Overview
We are seeking a Business Support Analyst with emphasis in training and knowledge base creation to support ACE Scholarships' growing Customer Service and Operations teams by strengthening internal readiness through documentation, training, and process support. This role is fully internal-facing and focuses on equipping Customer Service Representatives and operational teams with clear guidance, effective training, and efficient workflows.
This Business Support Analyst will work in the areas of Training, Process Improvement, and Knowledge Base Management, and share accountability for maintaining accurate documentation, supporting change implementation, and assisting with case elevation and quality improvement efforts in a high-volume call center environment.
We are seeking someone passionate about training and onboarding new hires in our customer support team, supporting mass hiring growth, and someone who seeing their team's success as their success. This person should not just support the customer support teams on the technical functions of the role but also drive enthusiasm for ACE Scholarships mission as we continue to service students, families, schools, donors, and strategic partners.
This position plays a key role in translating program rules, system functionality, quality findings, and operational decisions into actionable frontline support.
Primary Job Responsibilities
Knowledge Base & Documentation Support
  • Create, update, and maintain internal documentation that supports Customer Service Representatives and operational teams.
  • Ensure knowledge base content is accurate, clear, and aligned with current program rules, system functionality, and operational processes.
  • Use tools such as ServiceNow, Empower-Ed by ACE Scholarships, Scribe, and Microsoft Office to document policies, workflows, and procedures.

Training & Enablement Support
  • Support the development and delivery of onboarding, refresher, and change-driven training for Customer Service Representatives.
  • Assist with training materials, job aids, and reference guides tied to new programs, system updates, or process changes.
  • Reinforce training based on quality audits, performance trends, and feedback from frontline teams.

Process Improvement & Operational Support
  • Document and maintain Customer Service and operational workflows, including case handling and escalation processes.
  • Identify recurring issues, inefficiencies, or points of confusion and escalate themes to Business Support leadership.
  • Support process updates and change initiatives by ensuring documentation and training materials remain current.

Quality, Case Elevation & Escalation Support
  • Review quality assurance findings, case data, and call insights to help identify trends and improvement opportunities.
  • Support the case elevation model by assisting Customer Service Representatives and leadership with complex or non-standard cases.
  • Ensure learnings from escalations and exceptions are documented and incorporated into training and knowledge base updates.

Cross-Functional Collaboration
  • Partner with Customer Service leadership, Program Managers, Business Technology, and Data teams.
  • Support system enhancements, program launches, and policy changes through documentation and internal readiness efforts.
  • Provide frontline-informed feedback to improve systems, processes, and support materials.

Knowledge, Skills, and Abilities
  • Strong attention to detail and ability to document complex information clearly.
  • Interest in training, process improvement, and operational support work.
  • Ability to analyze trends, identify gaps, and recommend improvements.
  • Strong written and verbal communication skills.
  • Organized, adaptable, and comfortable working in a fast-paced, high-volume operational environment.
  • High integrity and strong alignment with ACE's mission, values, and founding principles.

Requirements
  • Bachelor's degree in business administration or equivalent professional experience.
  • 2-5 years of experience in customer service, operations, training, documentation, or business support roles.
  • Experience in call centers, customer support, nonprofit, or regulated environments preferred.
  • Familiarity with knowledge base tools, training platforms, documentation tools, or workflow systems preferred.
  • Comfort learning new systems and adapting to evolving programs and processes.

Location, Travel, and Reporting
  • Full-time, non- remote, in-office position based in Denver
  • Limited travel may be required (0-5%).
  • Reports to the Business Support Leadership

FLSA Status
Full-time, Exempt
Compensation & Benefits
Annual salary of $64,000 - $85,500 and eligible for annual performance bonuses, plus benefits package, which includes but is not limited to:
  • Medical Insurance (with generous employer contribution)
  • Dental Insurance (with generous employer contribution)
  • Vision Insurance
  • Voluntary Life Insurance
  • HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
  • Employee Assistance Program (EAP)
  • Free, Employer-paid Short-term, Long-term, and AD&D insurance
  • 401(k) with 6% employer match with immediate vesting
  • Scholarships for employee's children actively enrolled in a K-12 private school ($3,500 per child, up to $10,500 per year)
  • On-site amenities at Colorado home office
  • Employer-paid parking (in-office)
  • Gym, café, and building security (in-office)
  • In-office coffee, snack bar, and walking treadmill (in-office)

Salary Description
$64,000 - $85,000

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