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Business Support Analyst Jobs in Michigan (NOW HIRING)

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Identify improvements to applications, processes, and business logic to meet user needs and ...

FastTek

Workstation Support Analyst

Jackson, MI

Workstation Support Analyst #1058323 If you're looking for a career that will provide a challenging ... business needs and strategic objectives. * Provide technical expertise, guidance and strategic ...

DATAMAXIS, Inc

Technical Business Analyst

Dearborn, MI · On-site

We are seeking a Technical Business Analyst to provide production support and drive enhancements for two data-driven, dealer-facing applications. This role is responsible for triaging production ...

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All JobsBusiness Support Analyst JobsBusiness Support Analyst Jobs in Michigan

Business Support Analyst information

See Michigan salary details

$27.9K

$65.7K

$118.1K

How much do business support analyst jobs pay per year?

As of Aug 24, 2026, the average yearly pay for business support analyst in Michigan is $65,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $85,400.00 per year, depending on experience, location, and employer.

What is a business support analyst?

A Business Support Analyst is a professional who provides analytical and administrative support to help organizations run efficiently. They analyze data, identify process improvements, assist with project management, and help implement new business systems or strategies. Their role often involves collaborating with different departments to gather requirements, solve problems, and ensure smooth business operations. Business Support Analysts play a key role in optimizing workflow and supporting decision-makers with actionable insights.

What are the key skills and qualifications needed to thrive as a business support analyst, and why are they important?

To thrive as a Business Support Analyst, you need strong analytical skills, business process knowledge, and a relevant degree in business, information systems, or a related field. Familiarity with data analysis tools (such as Excel or Power BI), CRM systems, and process mapping software is typically required. Excellent communication, problem-solving abilities, and attention to detail help you effectively bridge gaps between business needs and technical solutions. These skills ensure that business operations run efficiently, enabling informed decision-making and organizational effectiveness.

What are some common challenges faced by business support analysts when managing multiple stakeholder expectations?

Business Support Analysts often work with various departments, each with unique priorities and requirements. Balancing these differing expectations can be challenging, especially when resources or timelines are limited. Strong communication and negotiation skills are essential to set realistic expectations and ensure alignment. Regular status updates and transparent reporting can help build trust and keep projects on track, making stakeholder management a key part of the role.

What is the difference between Business Support Analyst vs Business Analyst?

AspectBusiness Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like CBAP or CCBA are commonSimilar credentials; often holds certifications like CBAP or PMI-PBA
Work EnvironmentSupports daily business operations, troubleshooting, and system support within organizationsAnalyzes business processes, gathers requirements, and recommends solutions for improvements
Employer & Industry UsageUsed across industries for operational support roles in finance, healthcare, and ITCommon in consulting, finance, and IT sectors for process and system analysis

While both roles require similar educational backgrounds and certifications, a Business Support Analyst primarily focuses on supporting ongoing operations and resolving issues, whereas a Business Analyst concentrates on analyzing and improving business processes. Understanding these distinctions helps in choosing the right career path or job search focus.

How much does a business support analyst make?

The average salary for a business support analyst typically ranges from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with certifications can earn over $80,000 annually.
Business Support Analyst jobs near you
Infographic showing various Business Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,658 per year, or $31.6 per hour.

Application Support Analyst

LibSys Inc

Ann Arbor, MI • On-site

Full-time

Re-posted 11 days ago

Job description

Job Description

Postion: Application Support Analyst

Location: Ann Arbor, MI

Duration: 6+ Months Contract


Must Have:

Experience handling transaction databases and transaction processing applications at the second tier level

SQL query writing to research, debug, and submit statements for DBA execution for data changes

Experience with a ticket handling system (such as JIRA)

Experience with working with remote users for transaction processing application debugging. 

Responsibilities: 

Support Analyst for Custome application.

Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.  

Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.

Create training documents and conduct periodic training for selected system super users in different business areas.

Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.

Deliver a high level of customer service to all users and continuous communication.

Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.

Required Qualifications:

Bachelor's degree

A minimum of two (2) years' experience working in application support environment with custom or out of the box applications.

Excellent written and verbal communication skills.

Ability to work in a fast paced environment, ability to multi-task and work with multiple users.

Strong interpersonal, problem solving and analytical skills.

Well organized and good customer service skills.


Preferred Qualifications:

Bachelor's degree in information systems or a related area of study

Three (3) years or more experience working with custom application support.

Experience with supporting Oracle E-Business Suite.

Experience with training content creation tools and conducting application training.

Experience with communicating technical design in non-technical terms to users.

Experience with application testing and writing/executing test plans.


Qualifications

strong sql

Additional Information

All your information will be kept confidential according to EEO guidelines.

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