Business Process Transformation Manager Jobs in New York

hackajob is collaborating with Moody's Corporation to connect them with exceptional professionals for this role.

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Minimum 10 years of experience in commercial operations, business process transformation, digitization, or related disciplines; experience in a regulated environment preferred
• Minimum 5 years of experience in CRM platforms such as Salesforce, including sales workflows, process design, and reengineering
• Comfortable operating in an agile environment; demonstrated ability to translate business needs into process improvements, define user stories, and manage execution of transformation initiatives
• Proven experience identifying and implementing AI-enabled solutions to drive productivity, efficiency, and business impact
• Strong analytical and data storytelling skills with the ability to interpret complex information and communicate insights effectively
• Exceptional collaboration and influencing skills with the ability to build relationships across diverse stakeholder groups

Education

• Bachelor's degree in Business, Finance, Technology, or a related field required
• Advanced degree or relevant certifications (e.g., Lean Six Sigma, Agile) preferred

Responsibilities

Lead the transformation and optimization of pricing-related processes to enhance efficiency, user experience, and commercial effectiveness.

• Serve as Process Owner for pricing-related workflows, including pricing exceptions and pricing program eligibility guidelines, ensuring effective governance and performance measurement
• Lead initiatives to modernize and digitize processes by identifying pain points, conducting root cause analysis, and implementing sustainable improvements in partnership with Technology teams
• Develop and maintain a product vision and roadmap aligned with business priorities, clearly articulating trade-offs and strategic decisions
• Leverage customer insights, system data, and performance metrics to drive continuous improvement and challenge the status quo
• Identify and deploy AI-enabled tools and automation opportunities that improve productivity and enhance the effectiveness of commercial teams
• Ensure data quality, reporting accuracy, and adherence to governance standards, including maintaining operational guidelines and control frameworks
• Build and enhance dashboards and reporting capabilities to support data-driven decision making
• Oversee training programs and onboarding initiatives to support adoption of processes and tools across teams

About the Team

The Pricing Team’s mission is to lead and manage the Moody’s Ratings fee setting, implementation, and exception processes that deliver commercial, financial and operational objectives and satisfy regulatory requirements, while advancing the customer experience. By joining this team, you will contribute to innovative transformation and process improvement initiatives and work at the intersection of business strategy, process excellency, data, and technology.

For US-based roles only: the anticipated hiring base salary range for this position is $135,700.00 - $196,750.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.