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Business Process Services Jobs in Michigan (NOW HIRING)

Zenfreed LLC

Business Analyst

Lansing, MI · On-site

Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems. Requirements Analysis & Business Process Reengineering * Lead requirements ...

Zenfreed, LLC

Business Analyst

Lansing, MI · On-site

$46 - $58/hr

Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems. Requirements Analysis & Business Process Reengineering * Lead requirements ...

FastTek

Business Analyst

Lansing, MI · On-site

Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems. * Requirements Analysis & Business Process Reengineering * Lead ...

Ask IT consulting

Agile Business analyst

Lansing, MI · On-site

... services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest ... Experienced with business process reengineering and identifying new applications of technology to ...

OP Consulting Group LLC

Business Analyst

Lansing, MI · On-site

... services, microservices, and legacy systems. 2. Requirements Analysis & Business Process Reengineering • Lead requirements elicitation and prioritization across multiple stakeholder groups. • ...

Stafford Gray

Salesforce Business Analyst

Lansing, MI · On-site

Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems Requirements Analysis & Business Process Reengineering * Lead requirements ...

Stafford Gray

Salesforce Business Analyst

Lansing, MI · On-site

Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems Requirements Analysis & Business Process Reengineering * Lead requirements ...

Stafford Gray

Salesforce Business Analyst

Lansing, MI · On-site

Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems Requirements Analysis & Business Process Reengineering * Lead requirements ...

KēSTA I.T.

Business Analyst

Lansing, MI · On-site

$27.69 - $47.69/hr

... platforms, business process improvement, requirements management, Agile delivery, technical ... Azure services, microservices, and legacy technologies. · Maintain and manage Agile backlogs ...

360 IT Professionals

IT Business Analyst

Lansing, MI · On-site

Our services are vast and we produce software and web products. We specialize in Mobile development ... Experienced with business process reengineering and identifying new applications of technology to ...

Ask IT consulting

Business system analyst

Lansing, MI · On-site

... services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest ... Experienced with business process reengineering and identifying new applications of technology to ...

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Showing results 41-60

All JobsBusiness Process Services JobsBusiness Process Services Jobs in Michigan

Business Process Services information

What is the difference between Business Process Services vs Customer Service Representative?

AspectBusiness Process ServicesCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, back-office operations, outsourcing firmsCall centers, retail, or service desks
Employer & IndustryBusinesses outsourcing processes across industriesCompanies providing direct customer support
Search & Comparison IntentUnderstanding BPO roles vs customer support jobsJob responsibilities and skills comparison

Business Process Services (BPS) involves outsourcing entire business functions like finance, HR, or IT to specialized providers, focusing on efficiency and cost reduction. Customer Service Representatives handle direct interactions with customers, addressing inquiries and resolving issues. While both roles involve communication skills, BPS is broader, often involving process management, whereas customer service is more focused on customer interactions.

What is the role of business process services?

Business process services involve managing and optimizing specific company functions such as finance, human resources, or customer support to improve efficiency and reduce costs. Professionals in this field analyze workflows, implement automation tools, and ensure compliance with industry standards. Strong organizational skills and knowledge of process management tools are essential for success.

What cities in Michigan are hiring for Business Process Services jobs?

Cities in Michigan with the most Business Process Services job openings:

Business Process Services jobs near you
Infographic showing various Business Process Services job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution.

Business Analyst

Zenfreed LLC

Lansing, MI • On-site

Full-time

Medical, Dental, Vision

Re-posted 12 days ago

Job description


The Lead Business Analyst (Lead BA) serves as the senior functional and analytical expert supporting the Department of Military & Veterans Affairs (DMVA) and Michigan Veteran Homes (MVH). This position leads the full spectrum of business analysis activities for large-scale, complex information systems-with the majority of work dedicated to the DMVA Salesforce application suite, including Salesforce Digital Experiences/Communities, Apex, Flows, Lightning Web Components, Aura Components, Conga Composer, and multiple custom integrations.
The Lead BA is responsible for requirements management, business process reengineering, solution architecture collaboration, Agile delivery leadership, security and compliance documentation, and procurement support. The position ensures alignment between business objectives, technical architecture, cybersecurity standards, DTMB enterprise policies, and vendor deliverables. The Lead BA sets analytical standards, mentors team members, and coordinates communication between business stakeholders, technical staff, and vendors
JobDuties
Salesforce Platform Leadership (Primary Duty Area)
  • Serve as the senior business analyst for all Salesforce-based systems supporting DMVA and MVH.
  • Lead discovery, documentation, and validation of requirements for Salesforce Admin, Apex classes, Flows, Lightning Web Components (LWC), Aura Components Communities/Portals, and Conga Composer.
  • Translate business needs into Salesforce-ready specifications Including user stories, acceptance criteria, workflows, data definitions, and configuration guidelines.
  • Review and advise on design solutions, custom components, integration patterns, and security models related to Salesforce development.
  • Ensure Salesforce implementations align with DTMB enterprise standards, architecture principles, and security frameworks including NIST SP 800-53.
  • Manage sprint backlogs, releases, and defect remediation using Azure DevOps (ADO).
  • Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems.

Requirements Analysis & Business Process Reengineering
  • Lead requirements elicitation and prioritization across multiple stakeholder groups.
  • Develop detailed documentation including functional specifications, use cases, workflows, process diagrams, and business rules.
  • Conduct business process reviews and redesign workflows to optimize efficiency.
  • Ensure requirements meet quality standards using Azure DevOps.

Technical Collaboration
  • Partner with Solutions Architects to convert requirements into technical designs.
  • Participate in architecture reviews for Salesforce and other DMVA systems.
  • Review technical specifications for feasibility and compliance.
  • Prepare cost-benefit analyses, ROI assessments, and TCO evaluations.
  • Support security reviews and vulnerability remediation.

Agile Delivery & Project Coordination
  • Lead Agile ceremonies including sprint planning, standups, backlog refinement, and reviews.
  • Ensure user stories are complete, testable, and aligned with standards
  • Track risks, dependencies, and project impacts.

Communication & Customer Service
  • Serve as the liaison between business, technical teams, leadership, and vendors.
  • Communicate requirements clearly for technical and non-technical audiences.
  • Manage stakeholder expectations and ensure transparency.

Security, Compliance, and Quality Assurance
  • Ensure solutions meet DTMB security standards and NIST controls.
  • Develop security documentation including SSPs, risk assessments, and POA&Ms.
  • Coordinate security scans and remediation.
  • Support QA activities ensuring requirements are testable.

Reports to Agency Services Manager.
Uses Azure DevOps for tracking and delivery
Supports multi-year modernization projects for DMVA and MVH
Requirements
10+ years:
  • Business analysis experience.

Extensive Salesforce experience including Admin, Apex, LWC, Aura, Flows, Communities, and Conga Composer.
Knowledge of Agile and Azure DevOps.
Experience with SQL Server, Oracle, Java, .NET, JavaScript, and REST.
Experience developing SOWs, RFPs, and procurement documentation.
Strong communication skills
DesiredSkills
  • Veteran Preferred - Qualified veterans encouraged to apply.
  • Scrum Master certified.
  • Experience with microservices, integrations, and distributed architecture.
  • Experience mentoring analysts

MinimumEducation
  • Bachelor'sDegree

Location
  • Local candidates only (bids must reside within 90-miles of Lansing, MI at the time of submission.)
  • Positionis ahybrid schedulewith NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (Onsite days will be Monday/Tuesday, no exceptions).
  • WorkinghoursMonday-Friday,approximately8:00 a.m. to5:00p.m.
AdditionalRequirements
  • Must be authorizedtowork in the UnitedStates; We are unable to offersponsorships atthis time
  • Must undergo a background checkand drugscreening foremployment.

EmploymentTerms
  • This is a W2 position
  • 40 hrs per week
  • HYBRID schedule - NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (Onsite days will be Monday/Tuesday, no exceptions).

AboutZenfreed
AtZenfreed, we are more than an IT company. We bridgethegap between people wanting to do the work they were meant to doand organizations needing the right talent.
We are dedicated to building a diverse,inclusive and authenticworkplace, so if you're excitedabout this role but your pastexperience doesn't alignperfectly with every qualification in thejob description,we encourage you to apply anyway. You may be justthe rightcandidate for this or other roles.
Benefits
We understand a comprehensive benefits package is crucial toemployment satisfaction. We offer medical, dental and vision coverageoptions for all employees.

Apply