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Business Process Services Jobs in Michigan (NOW HIRING)

JS Consulting

Business Process Reengineering

Lansing, MI · On-site

$61K - $83K/yr

Job Title- Business Process Reengineering Project Location - Hybrid in Lansing, MI (2 days onsite ... This role will serve as a strategic liaison between OES, regional field services consultants and ...

Zenfreed LLC

Business Process Reengineering

Lansing, MI · On-site

$61K - $83K/yr

This role will serve as a strategic liaison between OES, regional field services consultants and ... Review and document current grant-related business processes and workflows. * Identify ...

Stryker

Business Process Manager

Kalamazoo, MI · On-site

$118K - $196K/yr

Hybrid The Manager, Business Process plays a key role in advancing operational excellence across ... Reporting to the Director, Field Service, Power, this position leads process governance, continuous ...

360 IT Professionals

Business Process Analyst

Lansing, MI · On-site

$61K - $83K/yr

Our services are vast and we produce software and web products. We specialize in Mobile development ... Experienced with business process reengineering and identifying new applications of technology to ...

Avcend

Business Process Analyst I

Detroit, MI · On-site

$60K - $81K/yr

Process invoices, incentives, and rebates in a timely and accurate manner. * Support the ... One or more years of customer service experience preferred. Special skills/abilities/competencies ...

Canon Business Process Services

Receptionist I

Kalamazoo, MI · On-site

$15 - $19.75/hr

May arrange for transportation services when needed. Operates a switchboard typically to route incoming calls and place outgoing calls; performs related duties as required. Responsibilities * Handle ...

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Business Process Services information

What is the difference between Business Process Services vs Customer Service Representative?

AspectBusiness Process ServicesCustomer Service Representative
CredentialsVaries; often includes business or industry-specific certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, back-office operations, outsourcing firmsCall centers, retail, or service desks
Employer & IndustryBusinesses outsourcing processes across industriesCompanies providing direct customer support
Search & Comparison IntentUnderstanding BPO roles vs customer support jobsJob responsibilities and skills comparison

Business Process Services (BPS) involves outsourcing entire business functions like finance, HR, or IT to specialized providers, focusing on efficiency and cost reduction. Customer Service Representatives handle direct interactions with customers, addressing inquiries and resolving issues. While both roles involve communication skills, BPS is broader, often involving process management, whereas customer service is more focused on customer interactions.

What is the role of business process services?

Business process services involve managing and optimizing specific company functions such as finance, human resources, or customer support to improve efficiency and reduce costs. Professionals in this field analyze workflows, implement automation tools, and ensure compliance with industry standards. Strong organizational skills and knowledge of process management tools are essential for success.

What cities in Michigan are hiring for Business Process Services jobs?

Cities in Michigan with the most Business Process Services job openings:

Business Process Services jobs near you
Infographic showing various Business Process Services job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution.

Senior Assistant Business Process Services - Rochester Hills, MI

Gainwell Technologies

Rochester Hills, MI • Hybrid

$30K - $43K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

138th of 247 rated software companies

Job description

It takes great medical minds to create powerful solutions that solve some of healthcare's most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you've honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you'll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Gainwell Technologies is seeking a highly organized and detail-oriented professional to join our Business Process Services team in an onsite capacity. This role supports critical operational functions through processing, reporting, auditing, and quality assurance activities within a fast-paced production environment. The ideal candidate will demonstrate strong analytical capabilities, professionalism, and a commitment to operational excellence while supporting service delivery objectives.

Your role in our mission
  • Execute operational processing, auditing, and quality assurance activities in accordance with established procedures and service standards
  • Review, reconcile, and maintain reports to ensure accuracy, completeness, and compliance with operational requirements
  • Support adherence to service level agreements (SLAs), internal controls, and departmental workflows
  • Handle confidential and sensitive information in compliance with Gainwell Technologies security and privacy policies
  • Identify processing discrepancies and assist with issue resolution and continuous process improvement efforts
What we're looking for
  • Minimum of 2 years of experience in business process services, operations support, administrative processing, or a related environment
  • Experience utilizing business systems, reporting tools, and operational software applications
  • Strong organizational, analytical, and communication skills with the ability to manage multiple priorities effectively
  • Ability to work independently while collaborating successfully within a team-oriented environment
  • Demonstrated attention to detail and ability to maintain a high level of accuracy in a deadline-driven setting
What you should expect in this role
  • Full-time onsite position supporting operational business functions
  • Work location: Detroit Print Center (physical address pending confirmation)
  • Dynamic, fast-paced, and service-oriented work environment
  • Regular collaboration with internal operational teams and leadership
  • Opportunities for professional growth and career development within Gainwell Technologies

LI-REMOTE

LI-JT1

LI-CM1

The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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