Business Process Mapping Jobs in Atlanta, GA (NOW HIRING)

When we talk E&S, We Mean Expertise & Speed

Are you ready to make a real impact in the world of insurance? At Dellwood, we're not just another insurance company - we're a team of passionate professionals who are modernizing the way business insurance gets done. Dellwood is built to deliver outstanding service and support for our partners with a balanced approach of technology and personal service, honoring the human nature of the business. Dellwood is purpose-built to bring speed, efficiency, and know-how to the E&S market.

Our Mission:To create a collaborative community of professionals focused on providing exceptional service and delivering innovative insurance solutions.

Why Dellwood?

Industry-Leading Expertise

Our team has extensive relationships throughout the insurance industry and decades of experience in E&S solutions. Our team of experienced underwriters craft solutions specifically for hard-to-place small and middle-market commercial risks.

Financial Stability

Backed by leaders in the industry, Dellwood has the strength and resources to make a significant impact.

A Culture of Innovation

We thrive on collaboration, creativity, and communication to address dynamic market needs.

What's the Role?

Overview

The Business Analyst supports Underwriting Operations by helping translate business needs into clear requirements, process documentation, workflow analysis, testing support, and implementation-ready deliverables. Aligned to the Operations Matrix, this role is expected to develop capability across requirements gathering, process mapping, data analysis, UAT coordination, stakeholder engagement, cross-functional collaboration, quality assurance, and process improvement while operating proficiently with core business systems, Microsoft Office, and written communication.

Core Responsibilities

• Gather, document, and maintain business requirements with guidance, ensuring requirements are clear, complete, and aligned to underwriting operations needs.
• Document current-state workflows, support process mapping, and help identify inefficiencies, handoff gaps, and opportunities for improved standardization.
• Support UAT planning and execution by preparing test scenarios, documenting results, tracking issues, and validating that solutions meet business requirements.
• Analyze operational data, prepare status updates, and contribute to reporting that helps stakeholders understand process performance and issue trends.
• Participate in backlog, sprint, release, and change-management activities by supporting documentation, stakeholder communication, training materials, and adoption readiness.
• Collaborate with Underwriting, Operations, IT, Product, Compliance, Finance, Claims, and other business partners to support cross-functional initiatives.
• Follow established quality, compliance, confidentiality, and control standards when preparing documentation, reviewing deliverables, and escalating issues.
• Perform other duties, responsibilities, assignments, and projects as required to support the evolving needs of the organization, department, team, customers, and business operations.
• Occasional travel may be required.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, Operations, Information Systems, or a related field; equivalent experience may be considered.
• 3+ years of business analysis, insurance operations, underwriting operations, process documentation, or related experience, preferably within commercial P&C, specialty insurance, or E&S lines.
• Developing capability in requirements gathering, process mapping, data analysis, UAT coordination, stakeholder engagement, cross-functional collaboration, quality assurance, process improvement, change support, and ethical conduct.
• Proficient in core business systems, Microsoft Office, and written communication, with ability to create accurate requirements documents, process documentation, status updates, and business communications.
• Awareness of vendor management, industry best practices, gap analysis, backlog management, sprint support, release coordination, business intelligence, presentation/facilitation, onboarding, and continuous learning expectations.
• Understanding of insurance operations fundamentals, underwriting workflows, policy lifecycle processes, regulatory/compliance considerations, and established operational standards.
• Experience with requirements/workflow tools such as Jira, Azure DevOps, or Confluence, and reporting or analytics tools such as Excel, Power BI, or similar platforms preferred.

Location: Hybrid
We offer a competitive benefits package, including medical, dental, vision, retirement savings, and paid time off.

Applicant must be currently authorized to work in the United States on a full-time basis.

Dellwood