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Business Process Manager Jobs in Puerto Rico (NOW HIRING)

JC Automation Corp

PR · On-site

JCA is a HUBZone Certified Small Business Firm, NMSDC Certified Minority Business Enterprise, and ... management, training, troubleshooting, and continuous improvement. Ensures processes remain ...

New

AppleOne

Process Engineer

San Juan, PR · On-site

$59/hr

Position Summary We are seeking a highly experienced Senior Process Improvement & Project Management Consultant to lead enterprise-wide process improvement initiatives, optimize business operations ...

Biosimilar Sciences PR LLC

PR · On-site

... for process automation and operational efficiency · Assist in change management and system adoption across the organization Experience and Education · Bachelor's degree in Business, Information ...

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...

Firstsource

Customer Service Representative

Mayaguez, PR · On-site

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...

Pwc

SAP Order to Cash Consultant, Manager

San Juan, PR · On-site

$99K - $232K/yr

Business Administration/Management, Computer Science/Information Systems - Demonstrating proficiency in SAP Cloud for Customer and SAP CRM - Utilizing analytical thinking to drive business process ...

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Business Process Manager information

What does a business process manager do?

A Business Process Manager is responsible for analyzing, designing, and optimizing an organization's business processes to improve efficiency, quality, and productivity. They work closely with different departments to identify areas for improvement, streamline operations, and implement best practices. Their role often includes mapping workflows, managing process change initiatives, and ensuring that processes align with strategic business goals.

What does a business process manager do?

A business process manager evaluates current business processes and designs, tests, and implements new processes to improve efficiency, profitability, and performance. As a business process manager, your primary duties include ensuring that your ideas conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony. You also report on the entire implementation procedure.

What are the key skills and qualifications needed to thrive as a business process manager, and why are they important?

To thrive as a Business Process Manager, you need expertise in process mapping, analysis, and improvement methodologies such as Lean or Six Sigma, often supported by a bachelor’s degree in business or a related field. Familiarity with business process management (BPM) software, data analytics tools, and relevant certifications like Six Sigma Green Belt are typically required. Strong communication, leadership, and problem-solving skills help you drive change and collaborate across departments. These competencies are vital for streamlining operations, increasing efficiency, and delivering measurable organizational improvements.

What are some typical challenges a business process manager faces when implementing process improvements across departments?

Business Process Managers often encounter challenges such as resistance to change from employees, difficulties in aligning processes across diverse departments, and ensuring that improvements do not disrupt ongoing operations. Successful managers address these by fostering strong communication, involving key stakeholders early, and providing clear training and support. Navigating these challenges requires adaptability, collaboration, and a strong understanding of both business objectives and team dynamics.

What is the difference between Business Process Manager vs Business Analyst?

AspectBusiness Process ManagerBusiness Analyst
Primary FocusOverseeing and improving business processesAnalyzing and defining business requirements
Skills & CertificationsProcess improvement, project management, certifications like Six SigmaRequirements gathering, data analysis, certifications like CBAP
Work EnvironmentOperations, process improvement teams, managementProject teams, IT departments, business units
Industry UsageManufacturing, finance, healthcare, any process-driven industryIT, finance, consulting, business development

While both roles aim to improve business efficiency, Business Process Managers focus on managing and optimizing processes, whereas Business Analysts concentrate on analyzing business needs and defining requirements for solutions.

How much does a business process manager make in the US?

The average salary for a business process manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Senior roles or those with specialized skills and certifications can earn higher salaries, often exceeding $130,000 annually.

What is the role of a business process manager?

A business process manager is responsible for analyzing, designing, implementing, and optimizing organizational processes to improve efficiency and effectiveness. They often use tools like process mapping and workflow analysis and may oversee process improvement initiatives or projects. Strong analytical skills and knowledge of business operations are essential for this role.
More about Business Process Manager jobs

What job categories do people searching Business Process Manager jobs in Puerto Rico look for?

The top searched job categories for Business Process Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Business Process Manager jobs?

Cities in Puerto Rico with the most Business Process Manager job openings:

Business Process Manager jobs near you

Process Owner

JC Automation Corp

PR • On-site

Part-time

Posted 3 days ago

New

Job description

About Company:

JC Automation Corp. (JCA) was founded in 1997 with the mission of filling a gap between technology and regulatory requirements in the life science manufacturing industry. The company offers highly capable resources at an affordable cost to build solutions and execute projects in: Automation, Control Systems Integration, Information Technology, System Integration and Regulatory Compliance.

JCA is a HUBZone Certified Small Business Firm, NMSDC Certified Minority Business Enterprise, and Certified Critical Industry Supplier. It’s mission is to add value by delivering quality services & solutions on time all the time by transforming processes & technology into business advantages.

ABOUT THE ROLE

Accountable for defining, implementing, maintaining, monitoring, and continuously improving assigned manufacturing processes. The Process Owner ensures processes consistently achieve established performance, quality, cost, safety, compliance, and operational objectives while effectively utilizing personnel, equipment, and technology. Acts as the primary authority for the assigned process and coordinates with Manufacturing, Engineering, Quality, Maintenance, Supply Chain, and other stakeholders to ensure process effectiveness and alignment with business requirements.

Focus: Provides overall ownership and strategic direction for manufacturing processes throughout their lifecycle. Focuses on process definition, governance, performance monitoring, standardization, compliance, risk management, training, troubleshooting, and continuous improvement. Ensures processes remain effective, sustainable, measurable, and aligned with organizational and customer requirements.


RESPONSIBILITIES

1. Define and maintain manufacturing processes and procedures

2. Establish and monitor process KPIs and performance targets

3. Identify process gaps, risks, and improvement opportunities

4. Lead troubleshooting, root cause analysis, and corrective actions

5. Ensure compliance with quality, safety, and regulatory requirements

6. Review and implement process changes

7. Coordinate with Manufacturing, Engineering, Quality, and Maintenance

8. Support training and communicate process changes

9. Drive continuous improvement and process standardization

.


REQUIREMENTS & QUALIFICATIONS

Required

  • 1. Bachelor's degree in Engineering, Manufacturing, Science, Operations, or related field

    2. Experience in manufacturing or process management

    3. Strong problem-solving and analytical skills

    4. Knowledge of process KPIs and performance monitoring

    5. Experience with process documentation and continuous improvement

    6. Knowledge of quality systems and risk management

    7. Strong communication and cross-functional collaboration skills

    8. Minimum 3–5 years of relevant experience


Preferred

  • 1. Experience in regulated manufacturing industries

    2. Lean Six Sigma certification

    3. Knowledge of GMP, FDA, or ISO requirements

    4. Experience with CAPA, change control, or deviation management

    5. Familiarity with OEE, SPC, or manufacturing performance metrics

    6. Experience with ERP, MES, SCADA, or manufacturing data systems

    7. Experience leading continuous improvement initiatives