Business Process Manager Jobs in Puerto Rico (NOW HIRING)

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

People Leader

All Job Posting Locations:

California (Any City), Florida (Any City), Guaynabo, Puerto Rico, United States of America, New Jersey (Any City), Pennsylvania (Any City), Texas (Any City), Zug, Switzerland

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at (https://www.jnj.com/).

Location:Flexible - aligned to regional MedTech operating hubs (EMEA / NA / APAC / LATAM)

Role Purpose / Summary

The Business Process Owner (BPO) Director for Trade Systems is accountable for the design, standardization, and continuous advancement of MedTech's system-enabled global trade processes, with Global Trade Services (GTS) and SAP S/4HANA at the core. The role leads the deployment of GTS Edition for HANA (E4H) and adjacent capabilities that drive automation, real-time screening, and support end-to-end audit traceability.

The BPO, acting on guidance and direction from the Global Trade Controls organization, ensures GTS paired with SAP S/4 capabilities enables the Global Trade Controls Standards within scope, while phasing out fragmented stand-alone tools and legacy GTS instances.
The role is pivotal to achieving the future state, digitally enabled maturity of global trade for MedTech, in alignment with the Global Trade Controls and Global Trade Operations MedTech digital capability roadmap.

Tasks & Responsibilities

Business Process Standardization & System-Enabled Capability Advancement

• Ownthe deployment within GTS of the end-to-end trade compliance business processes in accordance with the Global Trade Controls Standards, including Restricted Party Screening, Export and Import License Management, Product Classification (HS & ECN), Embargo Screening, and Free Trade Agreement (FTA) qualification.
• Reduceprocess variation by implementing standardized policies, practices, Performance Metrics, RACI, and a Governance Model for the critical trade capabilities enabled via GTS, SAP S/4 and adjacent Systems & Technologies.

• Leadthe advancement and upgrade of GTS to the latest supported version (E4H / Edition 4 for HANA), de-risking the TranSCend roadmap and migrating MedTech's multiple GTS versions and clients toward a single, scalable global instance.
• Championautomation of compliance checks through GTS-SAP S/4 integration, enabling real-time screening, embargo, license, and classification controls with automated transactional blocks for non-compliant transactions.
• Overseethe consolidation and retirement of fragmented GTS instances across legacy ERPs and the phase-out of stand-alone trade tools, in alignment with the Global Trade Controls organization.
• Prioritizeand advance proposed GTS capability upgrades across OTC and MAKE, including eliminating manual trade content updates from external suppliers, enabling FTA functionality, and replacing manual export control and trade sanctions solutions.
• Shape the roadmap, in alignment with Global Trade Controls and Global Trade Operations, foremerging and evaluation-stage capabilities such as customs broker EDI/API, US export electronic self-filing, regulatory license screening, supplier declarations, shipper letters of instruction, and special customs procedures (FTZ, inward processing, bonded warehouses etc.).

Operating Model Definition

• Definethe future-state organizational design required to deploy, execute, and sustain the GTS capability across global, regional, and site-level operations.
• In alignment with Global Trade Controls and Global Trade Operations, establishclear decision rights, accountabilities, and hand-offs across Global Trade Controls, Global Trade & Transport Operations, regional Deliver trade teams, JJT, and TranSCend delivery teams.
• Ensurecapability adoption by aligning people, process, data, and technology requirements with the Trade Operating Model and the MedTech TranSCend deployment roadmap.
• Drivethe operationalization of GTS post go-live in partnership with Global Trade & Transport Operations by ensuring business processes are established, adopted, and sustained with the right resourcing and support model in place.

Capability Roadmap, Deployment & Master Data

• AlignGTS and SAP S/4 trade capability deployment with the MedTech TranSCend timeline across ~50 sites spanning EMEA, NA, APAC, and LATAM, and the Supply Chain Segments.
• In alignment with the Special Trade Programs GPL from Global Trade Controls, sponsorand complete the FTA Proof of Concept and, upon success, scale multiple FTA implementations across applicable sites and product flows.
• In alignment with the relevant Global Trade Controls GPLs, definemaster data enablement requirements such as Country of Origin, costed bill of materials, classification codes, and Long-Term Supplier Declarations - partnering with applicable functions across the MT Supply Chain to close gaps.

Required Skills / Candidate Profile

Subject Matter Expertise

• Deep knowledge of global trade compliance: restricted/sanctioned party screening, export and import license management, embargo screening, product classification (HS & ECN), and Free Trade Agreement qualification and certification.
• Strong understanding of global trade controls standards, customs procedures, duty reduction programs, and the regulatory landscape governing export/import in a multinational MedTech environment.
• Familiarity with special customs procedures (FTZ, inward processing, bonded warehouses), customs valuation, and country-of-origin determination.

Systems Knowledge & Technical Acumen

• Hands-on experience with SAP GTS ideally including GTS E4H and its integration with SAP S/4HANA master and transactional data.
• Understanding of compliance automation, real-time screening/blocking, and reporting/analytics for trade operations.
• Exposure to customs broker EDI/API enablement, electronic self-filing, and document management for trade recordkeeping.

• Proven business process ownership credentials designing, standardizing, and governing E2E processes, including installation of RACI, Performance KPI's and Governance.
• Ability to translate regulatory and compliance requirements into scalable, system-enabled processes and operating models.

Leadership & Stakeholder Management

• Senior leadership presence with the ability to influence across compliance, supply chain, IT, legal, and regional trade operations.
• Strong program and change management skills; able to drive standardization and adoption while phasing out legacy tools and manual processes.
• Excellent communication and stakeholder-management skills across global, cross-functional, and multicultural teams.

Qualifications & Experience

• Bachelor's degree in Supply Chain, International Business, Law, Engineering, Information Systems, or related relevant fields; advanced degree or professional trade compliance certification preferred.
• 10+ years of progressive experience in global trade compliance, customs, or international trade operations, with significant time in a regulated industry.
• Demonstrated experience as a business process owner or lead on SAP GTS and/or SAP S/4 trade compliance implementations.
• Experience operating in a global matrix organization and managing multi-region program delivery.

Key Performance Indicators (Success Measures)

• Coverage of Global Trade Controls Standards enabled via GTS and SAP S/4
• On-time deployment of GTS E4H and Trade Operations capabilities across MT DCs.
• Migration from multiple GTS versions/clients to a single global instance and decommissioning of stand-alone tools.
• Implementation of the new Trade Operating Model executing and driving the systematic Trade Operations capabilities.
• Expanded systematic FTA capability deployment and reduced E2E processing cycle time for classification and approval, driving tariff and duty savings.
• Audit readiness support - completeness of audit trails, controls, and operational metrics for internal and external audits.

Key Stakeholders & Reporting

• Global Trade Controls (GTC) - Overall J&J Trade risk owner, Global Trade Standards owner, risk management and controls, and regulatory advisory.
• Global Trade & Transport Operations (GTTO) - operating model and execution.
• MT TranSCend Program Leadership and JJT - master data, integration, and digital platform delivery.
• Global Deliver TranSCend BPO - requirements capture and sign off, key design decisions, SAP WRICEFs, TranSCend Release Planning for Trade Capabilities
• Legal, Quality/Regulatory (QA RAD), and regional Trade Operations teams - escalation, governance, and regulatory alignment.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

"If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check."

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Alignment, Collaboration, Consulting, Continuous Improvement, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Inclusive Leadership, Interpersonal Influence, Leadership, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Procurement Policies, Sales and Operations Planning (S&OP), Strategic Supply Chain Management