Service Business Process Manager __ We are seeking an experienced and strategic Service Business ... This role offers the unique opportunity to shape service excellence across ABB's global footprint ...
Service Business Process Manager __ We are seeking an experienced and strategic Service Business ... This role offers the unique opportunity to shape service excellence across ABB's global footprint ...
Business Process Analyst
Richmond, VA · On-site
$60K - $81K/yr
... management, system testing, UAT, and training development and implementation. Work with tort claims team to review documentation and become familiar with tort claims process. o Become familiar with ...
Business Process Analyst
Richmond, VA · On-site
$60K - $81K/yr
... management, system testing, UAT, and training development and implementation. Work with tort claims team to review documentation and become familiar with tort claims process. o Become familiar with ...
Business Process Controls - Manager
Alexandria, VA · On-site
$77K - $125K/yr
... 4 business process documentation. • Managing sub-task/project plan: prioritize activities, meet established deadlines, work closely with the client and Kearney team, seek out and provide value ...
Business Process Controls - Manager
Alexandria, VA · On-site
$77K - $125K/yr
... 4 business process documentation. • Managing sub-task/project plan: prioritize activities, meet established deadlines, work closely with the client and Kearney team, seek out and provide value ...
Requirements manager/Business Process Analyst
Arlington, VA · On-site
$70K - $94K/yr
Requirements Manager/Business Process Analyst The Requirements Manager will facilitate use case identification, requirements gathering, and stakeholder coordination for technology integration ...
Requirements manager/Business Process Analyst
Arlington, VA · On-site
$70K - $94K/yr
Requirements Manager/Business Process Analyst The Requirements Manager will facilitate use case identification, requirements gathering, and stakeholder coordination for technology integration ...
Business Process Technology SME
$130K - $160K/yr
This role supports a mission-critical, nationwide case-management and intelligence-analysis ... The Business Process Technology SME will serve as the reporting team lead for enterprise reporting ...
Business Process Technology SME
$130K - $160K/yr
This role supports a mission-critical, nationwide case-management and intelligence-analysis ... The Business Process Technology SME will serve as the reporting team lead for enterprise reporting ...
Business Process Technology SME
Merrifield, VA · On-site
$130K - $160K/yr
This role supports a mission-critical, nationwide case-management and intelligence-analysis ... The Business Process Technology SME will serve as the reporting team lead for enterprise reporting ...
Business Process Technology SME
Merrifield, VA · On-site
$130K - $160K/yr
This role supports a mission-critical, nationwide case-management and intelligence-analysis ... The Business Process Technology SME will serve as the reporting team lead for enterprise reporting ...
Proven experience in Business Process Management (BPMN). * Strong communication skills and the ability to interface with staff at all levels. * Experience in documenting complex, end-to-end ...
Quick apply
Proven experience in Business Process Management (BPMN). * Strong communication skills and the ability to interface with staff at all levels. * Experience in documenting complex, end-to-end ...
Business Process Technology SME
$158K - $200K/yr
Business Process Technology SME (Secret Clearance) Who We Are: ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Business Process Technology SME
$158K - $200K/yr
Business Process Technology SME (Secret Clearance) Who We Are: ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Business Process Technology SME
Merrifield, VA · On-site
$158K - $200K/yr
Business Process Technology SME (Secret Clearance)Who We Are:ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Quick apply
Business Process Technology SME
Merrifield, VA · On-site
$158K - $200K/yr
Business Process Technology SME (Secret Clearance)Who We Are:ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Business Process Manager - Full Performance Summary : Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with ...
Business Process Manager - Full Performance Summary : Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with ...
Business Process Technology SME
Merrifield, VA · On-site
$158K - $200K/yr
Business Process Technology SME (Secret Clearance) Who We Are: ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Business Process Technology SME
Merrifield, VA · On-site
$158K - $200K/yr
Business Process Technology SME (Secret Clearance) Who We Are: ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Quick apply
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Quick apply
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Technology SME
Merrifield, VA · On-site
$158K - $200K/yr
Business Process Technology SME (Secret Clearance) Who We Are: ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Business Process Technology SME
Merrifield, VA · On-site
$158K - $200K/yr
Business Process Technology SME (Secret Clearance) Who We Are: ThinkTek LLC is a fast-growing ... We specialize in providing management and technology consulting services to support the business ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Improvement & Analysis Analyst
Springfield, VA · On-site
$63K - $85K/yr
Ensure SOPs and Management Directives remain current, accurate, and aligned with organizational ... excellence initiatives. * Performs other job-related duties as assigned Business Process ...
Business Process Improvement & Analysis Analyst
Springfield, VA · On-site
$63K - $85K/yr
Ensure SOPs and Management Directives remain current, accurate, and aligned with organizational ... excellence initiatives. * Performs other job-related duties as assigned Business Process ...
Business Process Analyst 752
$63K - $85K/yr
Freedom Technology Solutions Group is seeking a Business Process A nalyst that willexamine testing ... Management of processes and workflows for their team or area of responsibility. * Work to improve ...
Business Process Analyst 752
$63K - $85K/yr
Freedom Technology Solutions Group is seeking a Business Process A nalyst that willexamine testing ... Management of processes and workflows for their team or area of responsibility. * Work to improve ...
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Quick apply
Business Process Analyst III
Arlington, VA · On-site
$93K - $112K/yr
Business Process Analyst III Description: Solutions³ LLC is supporting a U.S. Government customer ... Solutions³ LLC is seeking an experienced and technically proficient IT Requirements Manager to ...
Business Process Excellence Manager information
How does a business process excellence manager typically collaborate with cross-functional teams to implement process improvements?
A Business Process Excellence Manager works closely with cross-functional teams by facilitating workshops, gathering input from various departments, and aligning stakeholders around process improvement goals. They often act as a bridge between operational staff and senior management, ensuring everyone understands the objectives and changes being proposed. Regular communication, data sharing, and feedback sessions are essential parts of their role, as they help foster a culture of continuous improvement and drive successful project outcomes across the organization.
What is a business process excellence manager?
A Business Process Excellence Manager is a professional responsible for analyzing, improving, and optimizing business processes within an organization. Their main goal is to enhance efficiency, reduce costs, and ensure that processes align with strategic objectives. They often use methodologies such as Lean, Six Sigma, or continuous improvement frameworks to identify areas for improvement and drive change. This role involves collaborating with different departments, leading process improvement projects, and tracking performance metrics to ensure sustained excellence.
What is the difference between Business Process Excellence Manager vs Business Analyst?
| Aspect | Business Process Excellence Manager | Business Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in process improvement (e.g., Six Sigma, Lean) | Bachelor's degree, certifications in analysis or project management (e.g., CBAP, PMP) |
| Work Environment | Focus on process optimization across departments, strategic initiatives | Gathering requirements, analyzing business needs, supporting project teams |
| Employer & Industry Usage | Used in manufacturing, finance, healthcare for process improvement | Common in IT, finance, consulting for business analysis |
The Business Process Excellence Manager primarily focuses on optimizing and streamlining processes within organizations, often leading strategic initiatives. In contrast, the Business Analyst concentrates on analyzing business needs, gathering requirements, and supporting project execution. Both roles require analytical skills and certifications but serve different functions in organizational improvement.
What does a business process excellence manager do?
A Business Process Excellence Manager is responsible for analyzing, designing, and improving business processes to increase efficiency and effectiveness. They often utilize methodologies like Lean, Six Sigma, or Kaizen and work closely with cross-functional teams to implement process improvements and ensure continuous quality enhancement.
What are the key skills and qualifications needed to thrive as a business process excellence manager, and why are they important?
To thrive as a Business Process Excellence Manager, you need expertise in process improvement methodologies (such as Lean Six Sigma), analytical thinking, and a background in business management or engineering. Familiarity with process mapping tools (like Visio), ERP systems, and certifications such as Six Sigma Black Belt or Lean Practitioner are typical technical requirements. Exceptional communication, leadership, and change management skills help drive cross-functional collaboration and stakeholder buy-in. These skills are crucial for successfully identifying inefficiencies, implementing sustainable improvements, and delivering measurable business value.
What are popular job titles related to Business Process Excellence Manager jobs in Virginia? For Business Process Excellence Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Business Process Excellence Manager jobs in Virginia look for? The top searched job categories for Business Process Excellence Manager jobs in Virginia are:
What cities in Virginia are hiring for Business Process Excellence Manager jobs? Cities in Virginia with the most Business Process Excellence Manager job openings:
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
ABB Group rating
8.4
Based on 77 frontline employees who took The Breakroom Quiz
97th of 487 rated machine equipment manufacturers
Job description
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Business Process Manager__
We are seeking an experienced and strategic Service Business Process Owner to lead our global service operations governance, performance steering, and execution discipline. You will serve as the critical bridge between strategy and execution, translating ambitious service strategy into standardized processes, measurable KPIs, and enabling digital tools.
This role offers the unique opportunity to shape service excellence across ABB's global footprint, driving alignment across regions and functions while ensuring operational rigor and continuous improvement.
This is a global role, with preferred location in Europe or Richmond, USA. The work model for the role is: Hybrid
This role is contributing to the Global Critical Power Service. Main stakeholders are Service Managers and Global Service Business Manager.
Core Responsibilities
Governance & Strategic Alignment
This role offers the unique opportunity to shape service excellence across ABB's global footprint, driving alignment across regions and functions while ensuring operational rigor and continuous improvement.
This is a global role, with preferred location in Europe or Richmond, USA. The work model for the role is: Hybrid
This role is contributing to the Global Critical Power Service. Main stakeholders are Service Managers and Global Service Business Manager.
Core Responsibilities
Governance & Strategic Alignment
- Ensure governance and execution discipline across service operations with end-to-end accountability, countries alignment, and transparent performance management while acting as the critical link between strategy and on-ground execution.
- Design and manage a comprehensive KPI framework aligned with business objectives, overseeing periodic performance reviews, monitoring process KPIs, and driving continuous improvement through real-time dashboards and data analysis.
- Define and implement standardized service processes with global best practices, oversee digital tools optimization (Salesforce, SAP, Power BI), ensure seamless integration, and maintain process governance frameworks for consistency and compliance.
- Build organizational capability through comprehensive training programs, coaching, domain expertise, knowledge sharing with the Global Service team, and best practices development across the service operations team.
- Drive strategic communication and organizational change by presenting data-driven insights to leadership, facilitating cross-functional collaboration, and leading adoption of new processes and tools across all stakeholder groups.
Our team dynamics
You will join a dynamic, talented and high performing team, where you will be able to thrive.
Qualifications for the role
- Master degree in technical fields. Project Management certification is a plus.
- Experience & Expertise: Minimum 5 years in service operations or service processes management with deep Critical Power Service knowledge, understanding of service delivery models, customer journey mapping, and service excellence frameworks.
- Technical Proficiency: Hands-on expertise with Salesforce (Service Cloud), ServIS, SAP, and analytics/BI tools (Power BI); proven ability to design and govern standardized processes and KPI frameworks; strong data-driven analytical skills to translate data into actionable insights.
- Process & Governance Capability: Disciplined approach to process management, operational rigor, governance, and accountability; ability to implement and maintain standardized processes aligned with global best practices.
- Cross-functional Leadership & Influence: Demonstrated ability to lead complex global initiatives, drive alignment across organizational boundaries, manage diverse stakeholder groups, and influence outcomes without direct authority in matrix environments.
- Strategic Communication & Mindset: Professional fluency in English (written and verbal); ability to translate high-level strategy into executable operational plans; excellent communicator who builds trust through data-backed dialogue; natural team player with relentless focus on continuous improvement and collaboration.
- Experience with ABB Critical Power Business
- Knowledge of Lean Six Sigma, or similar process improvement methodologies
- Experience with organizational change management and training program design
- Familiarity with service-oriented KPI frameworks (e.g., Customer Satisfaction, SLA management, Cost of Service)
- Project management certification (PMP, PRINCE2)
- Background in leading service transformation or digital transformation initiatives
- Experience with multiple Salesforce clouds
What's in it for you?
- Strategic impact rolewith visibility to senior leadership and board-level discussions
- Global exposurewith opportunities to drive initiatives across multiple regions and business units
- Career developmentopportunities within a global organization
- Flexible work arrangementssupporting work-life balance
- Learning & development programssupporting continuous professional growth
- Collaborative culturethat values innovation, diversity, and inclusion
More about us
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. With operations in more than 100 countries and more than 110,000 employees worldwide, we're pioneering breakthroughs in electrification, automation, and digitalization.
This opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.
The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Employment Type: FULL_TIMEWhat ABB Group employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ABB Group
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Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Industry
Technology, communication and media
Company size
10,000+ Employees
Headquarters location
Cary, NC, US