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Business Optimization Manager Jobs in Virginia (NOW HIRING)

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... business optimization, enabling federal agencies to accomplish their most critical missions. As a ... Monitor and manage sensitive or VIP customer escalations. * Support development and dissemination ...

Employbridge

Business Development Manager

Herndon, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Business Development Manager Territory: Winchester, VA to Herndon, VA The Business Development ... Provide consultative account management focused on safety, workforce optimization, and performance.

DX1 Platform

SEO/SEM Marketing Manager

Norfolk, VA · On-site

$85K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DX1, a division of Dominion Enterprises, is hiring a SEO/SEM Marketing Manager to join our Norfolk ... Prioritize work based on business impact, client needs, and team capacity. Establish processes ...

DX1 Platform

SEO/SEM Marketing Manager

Norfolk, VA · On-site

$85K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... work based on business impact, client needs, and team capacity. ● Establish processes ... Management teams and the Website Builders to implement SEO best practices within our website ...

EmployBridge

Business Development Manager

Herndon, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Business Development Manager Territory: Winchester, VA to Herndon, VA The Business Development ... Provide consultative account management focused on safety, workforce optimization, and performance.

DX1 Platform

SEO/SEM Marketing Manager

Norfolk, VA · On-site

$85K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... work based on business impact, client needs, and team capacity. • Establish processes ... Management teams and the Website Builders to implement SEO best practices within our website ...

Daisy Co.

Business Development Manager

Burke, VA · On-site

... optimizing lighting to motorizing shades in the home. Reporting to the Sales Leader, the Business ... As a Sales Manager at Daisy, you will work with a variety of advanced technology solutions ...

Owens & Minor

Director, PMO - Network Optimization

Richmond, VA · On-site

$165/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

POSITION SUMMARY The Director of PMO - Network Optimization owns the operating infrastructure of ... Build and deliver the consolidated monthly business review (MBR) across 3PL, Transportation, and ...

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Showing results 41-60

All JobsBusiness Optimization JobsBusiness Optimization Manager JobsBusiness Optimization Manager Jobs in Virginia

Business Optimization Manager information

See Virginia salary details

$32.7K

$70.7K

$128.4K

How much do business optimization manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for business optimization manager in Virginia is $70,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $81,800.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by a business optimization manager when implementing process improvements across departments?

Business Optimization Managers often encounter challenges related to aligning different departments' goals and overcoming resistance to change. Successfully implementing process improvements requires strong communication and stakeholder management skills, as various teams may have competing priorities or be hesitant about new workflows. Building cross-functional consensus and demonstrating the value of proposed changes are essential for driving adoption. Additionally, managing data accuracy and ensuring consistent measurement of performance metrics can be complex, requiring attention to detail and collaboration with IT or analytics teams.

What is the difference between Business Optimization Manager vs Business Analyst?

AspectBusiness Optimization ManagerBusiness Analyst
Required CredentialsBachelor's degree in Business, Management, or related field; certifications like CBAP or PMP beneficialBachelor's degree in Business, Finance, or related field; certifications like CBAP or PMI-ACP advantageous
Work EnvironmentStrategic planning, cross-department collaboration, leadership rolesData analysis, process documentation, stakeholder communication
Employer & Industry UsageUsed in corporate, consulting, and manufacturing sectors for process improvementCommon in finance, IT, and consulting firms for project support and analysis

The Business Optimization Manager focuses on strategic process improvements and leadership, while the Business Analyst concentrates on analyzing data and supporting project requirements. Both roles require similar credentials and are vital in enhancing business efficiency, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a business optimization manager?

To thrive as a Business Optimization Manager, you need strong analytical skills, process improvement expertise, and a background in business administration or a related field. Familiarity with Lean Six Sigma methodologies, data analytics tools like Tableau or Power BI, and project management systems is beneficial. Exceptional problem-solving, leadership, and communication skills help drive cross-functional initiatives and foster a culture of continuous improvement. These capabilities are vital for identifying inefficiencies, implementing effective solutions, and achieving sustainable business growth.

What does a business optimization manager do?

A Business Optimization Manager is responsible for analyzing and improving organizational processes to increase efficiency, reduce costs, and enhance overall business performance. They work closely with different departments to identify areas of improvement, implement best practices, and measure the impact of changes. Their role often involves data analysis, project management, and change management to ensure the company operates at its highest potential.
What are the most commonly searched types of Business Optimization jobs in Virginia? The most popular types of Business Optimization jobs in Virginia are:
What cities in Virginia are hiring for Business Optimization Manager jobs? Cities in Virginia with the most Business Optimization Manager job openings:
Business Optimization Manager jobs near you
Infographic showing various Business Optimization Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $70,673 per year, or $34 per hour.

Tier I Shift Supervisor

Aretec Inc

Ashburn, VA • On-site

$15.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Tier I Shift Supervisor
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that support mission success.
Position Summary
Aretec is seeking a Tier 1 Shift Supervisor to provide real-time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier 1 operations. This role is responsible for ensuring service level objectives are met across all Tier 1 channels, providing on-shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. The ideal candidate is an experienced contact-center leader with strong operational awareness and a hands-on supervisory approach.
What You'll Do
  • Provide real-time supervisory oversight of Tier 1 agents during assigned shifts.
  • Monitor agent availability, productivity, and contact volumes to ensure service delivery objectives are consistently met.
  • Ensure ≥80% of calls and chats are answered within 60 seconds in accordance with Service Level AQL requirements.
  • Ensure ≥90% of email and self-service tickets are processed within a 12-hour period.
  • Monitor and drive First Contact Resolution (FCR) performance toward the ≥80% target.
  • Identify and escalate operational events, including volume spikes and increased wait times, in accordance with the Operations Management SOP.
  • Serve as the on-shift liaison between Tier 1 agents and TSD leadership.
  • Participate in major incident management activities and ensure timely escalation to the Enterprise Operations Center (EOC).
  • Monitor and manage sensitive or VIP customer escalations.
  • Support development and dissemination of alert messages related to outages and known issues.
  • Provide real-time coaching and guidance to agents on call handling, troubleshooting techniques, and ticket documentation.
  • Ensure at least one supervisor is on duty at all times across all locations to support 24x7 operations.

Required Qualifications
  • Minimum 2 years of experience in an IT help desk or service desk environment.
  • Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting.
  • Strong verbal and written communication skills with the ability to lead and influence teams.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications
  • HDI Support Center Team Lead or similar certification.
  • ITIL Foundation certification.
  • Experience using ServiceNow and Amazon Connect.
  • Prior CBP or federal government help desk experience.
  • Bilingual (English/Spanish) proficiency preferred.

Why Join Aretec
  • Lead frontline operations supporting a mission-critical CBP environment.
  • Play a key role in maintaining service levels and customer satisfaction.
  • Work closely with operations leadership and enterprise stakeholders.
  • Competitive compensation and benefits, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Paid Time Off and Holidays
  • Training and Certification Support

Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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