Business Optimization Manager Jobs in Indiana (NOW HIRING)

IBRI is poised to transform life sciences—and for millions of people, even life itself.

The Senior Business Integrator and Data Manager serves as the primary link between business stakeholders and IT operations and the enterprise applications supporting the Institute's Customer Relationship Management functions. The role is responsible for translating business requirements into configured application solutions, managing system configuration across core platforms, and providing project leadership for technology initiatives affecting finance, customer relationship management, and related administrative operations. This position combines business analysis, system administration, data management, and project management within a small, resource-conscious organization, requiring the ability to own systems end to end. Ownership of, and accountability for, the accuracy, definitions, and appropriate use of departmental data remains with the respective business functions; this role owns the systems, integrations, and technical processes that support the secure and reliable flow of that data across platforms.

• Gather, document, and analyze business process requirements across IBRI administrative functions, translating stakeholder needs into clear and actionable specifications.
• Evaluate and select appropriate applications and platform configurations to meet evolving business needs, balancing functionality, cost, and long-term maintainability.
• Collaborate with finance, human resources, legal, and other administrative functions to identify opportunities for process improvement and system optimization.

• Manage the day-to-day administration, configuration, and continuous optimization of Salesforce CRM, NetSuite Financials, and other IT-managed enterprise systems.
• Ensure data integrity, workflow automation, and alignment with business processes across all core platforms.
• Maintain system performance, scalability, and alignment with evolving organizational needs.
• Serve as the internal subject matter expert for Salesforce and NetSuite.

• While this role does not own departmental data, it supports the storage, use and design of systems. Ownership of, and accountability for, the accuracy and appropriate use of data remain with the business function that owns it.
• Design and coordinate data transfer and synchronization between Salesforce and NetSuite, with NetSuite as the system of record for financial data.
• Define data governance standards, including data quality rules and process controls, in coordination with the teams who administer day-to-day compliance.
• Develop and maintain reporting and dashboards to support data-driven decision-making across the organization.

• Lead and manage technology integration projects from initiation through deployment, including scope definition, timeline and financial management, stakeholder communication, and risk mitigation.
• Drive automation initiatives that reduce manual work, improve data accuracy, and increase operational efficiency across IT-managed platforms.

• Support a positive experience for internal customers and end users by troubleshooting issues, providing training, and serving as the primary point of contact for system-related questions.
• Facilitate clear communication between technical and non-technical stakeholders.

• Document business processes, system configurations, and procedures to support continuity, training, compliance, and audit readiness.

• Coordinate with external vendors and consultants, including Salesforce and NetSuite/Oracle ACS partners, as needed to implement, configure, or troubleshoot administrative systems.
• Manage ongoing vendor relationships, support requests, and platform enhancements.

• Bachelor’s degree in computer science, business administration, information systems, or a related discipline.
• 6+ years supporting Customer Relationship Management (CRM) and financial information systems or related technology.
• Demonstrated experience configuring and supporting Salesforce CRM.
• Demonstrated experience configuring and supporting NetSuite Financials.
• Strong analytical skills, with the ability to translate business requirements into system configurations and functional specifications.
• Proven project management experience, including the ability to manage multiple initiatives concurrently and deliver within scope and timeline.
• Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical audiences.
• Strong documentation discipline, with experience producing clear process and system documentation.
• Prior experience in a non-profit organization or small business environment, where resource constraints require versatility and hands‑on system ownership (preferred).
• Familiarity with data integration between CRM and financial systems (preferred).

Competitive salary and comprehensive benefits offered commensurate with experience.

The Indiana Biosciences Research Institute (IBRI) is a first-in-class translational medicine institute dedicated to advancing life sciences in the race to eliminate disease and improve human health and life.

By connecting early-stage biotech companies with cutting‑edge life science discoveries —and backed by the mission and resources of industry leaders, investors, and philanthropic partners—IBRI is successfully evolving a new, independent model to conquer disease, uniting previously fragmented forces in the quest for cures.

Carefully curating and supporting early-stage companies with investment, talent, and space, IBRI strategically accelerates drug discovery. Our work benefits from the relatively low cost of living and doing business here, allowing more resources to be directed toward science.

Fueled by the same entrepreneurial creativity as the groundbreaking scientific work we support, IBRI’s labs advance research across the frontiers of diabetes, metabolic disease, Alzheimer’s disease, and rare pediatric diseases. Our ambitious public–private vision cultivates talent while efficiently bridging the gap between research-driven inquiry and profit‑driven drug development.

At IBRI, cures are launched on a clear pathway to clinical trials, enabled by the combined resources and experience of our academic and industry partners, without the typical pressure to deliver rapid results for commercialization. IBRI labs pursue breakthroughs that might never happen elsewhere. Breakthroughs are happening here. Our novel financing model ensures that when discoveries are ready for clinical trials, the intellectual property is sold back to industry or spun off, creating a direct stream of revenue.

By every measure, the IBRI model demonstrates a novel approach that delivers rewards. Scientific bench work is nurtured, drug discovery is advanced, workforce development is continuous, investors see returns, and donors see impact. Most importantly, IBRI’s structure and portfolio of accomplishments matter to the patients whose lives are improved—or even saved—by this forward‑looking approach to life sciences.

IBRI is driven to bring next‑generation therapies to market with an understanding of the complex pressures that often bind innovation to economics. After more than a decade, the evidence is clear: IBRI is poised to transform life sciences—and for millions of people, even life itself.

The IBRI provides equal employment opportunities to all employees and applicants and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.