Business Development Operations Manager Jobs in Minnesota

About QTS

QTS offers critical end-of-line services for medical device OEMs including finished device assembly, packaging and sterilization management. QTS is part of the Cretex Medical family of companies. Learn more at www.qtspackaging.com and www.cretexmedical.com.

Business Development Manager Ideal Candidate Profile

QTS is currently seeking an energetic, responsive and well-organized full time Business Development Manager.  This position will be responsible for growing sales revenue by attracting, prospecting, and closing new business opportunities, retaining existing accounts by presenting new solutions and services, and meeting company targeted profit margins while operating within the Quality Management System and values of the company.

Business Development Manager Job Summary

• Meet or exceed sales forecast. Provide input to sales forecasts and updates as requested.
• Prospect for potential new clients and turn into increased business.
• Travel to meet with customers and prospects at their site or industry events.
• Service assigned customer accounts, as well as prospects in a designated geographic territory.
• Obtain pricing from Estimators and Specialists to provide timely proposals, quotations, and price schedules to customers.
• Act as the point person for all customer negotiations on pricing to ensure the company gets paid appropriately for the services provided.
• Assist in the development of pricing policies to ensure competitive pricing and allow the company to achieve targeted profit goals.
• Perform account business and quality reviews with customers, as well as conduct forecast discussions and price increase negotiations at least annually.
• Analyze industry trends and strategic direction to better understand the competitors in the marketplace and how to sell against them.
• Explore and pursue opportunities in other healthcare industries as agreed to by supervisor (pharmaceutical, biotech, etc.).
• Coordinate with Marketing to conduct customer-targeted webinars, lunch and learns, and other entertainment-related opportunities.
• Drive and coordinate customer relations and activities including sales calls, customer visits to the company, Business Unit team interactions, general communication, tradeshows, conference calls, networking events, and conferences/seminars.
• Service and interface with the existing customer base as needed to ensure customer loyalty and retention, as well as obtain new projects from them.
• Assist in evaluating and measuring customer satisfaction (customer surveys, personal interaction, etc.) and follow up with individual customers who participate in the quarterly surveys on any issues or concerns to ensure they are adequately addressed.
• Facilitate customer and new prospect tours of the company facility. Ensure visitors comply with confidentiality/non-disclosure agreements, gowning regulations, and workplace safety.
• Assist Quality as requested with customer complaints, CAPAs, and NCMR resolution.
• Act as the host for customer audits at the company facility and coordinate with the Quality department.
• Maintain and keep relevant customer contact database in CRM.
• Develop and maintain Customer Opportunity Pipeline Report.
• Willingness to champion other activities as requested by the manager and/or company executives.

Business Development Manager Skills and Experience

• Bachelor's degree in business, engineering, or technical field.
• 3 to 5 years of outside sales experience or the equivalent years of direct customer interaction and support.
• Selling or marketing into manufacturing industries.
• Knowledge or training about FDA and ISO regulations.
• Experience in cleanroom manufacturing, sterilization, or aseptic handling of the product.
• Experience in the medical device industry.
• Able to travel to customers and events 25% - 50% of the time.
• Ability to network and obtain referrals.
• Negotiation skills.
• High energy, competitive and goal driven.
• Excellent interpersonal, verbal, presentation, and writing skills.
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher).
• Clear and effective verbal and written communication skills.
• Attention to detail and good organizational skills.
• Ability to work in a fast-paced team environment.
• Ability to prioritize and multitask. 

Desirable Criteria and Qualifications

• Knowledge of medical device or pharmaceutical packaging processes and materials.
• Knowledge or experience with contract manufacturing.

What Is It Like to Work for QTS?

At QTS, we are passionate about quality as the services we provide have a direct impact on the quality of life for others, and we pride ourselves on our culture and work environment.  Here are some of the things that employees have said about working at QTS:

• "I would describe my coworkers as kind and friendly."
• "... I interned at QTS, then I went back to school... I was brought on as a shared service engineer, then I moved into a role with more customer interaction associated with it. All in all, a good, fun ride so far, and I can't wait to keep it going!"
• "Three words that I would use to describe QTS's culture are: Respectful, Fast-paced, and Fun!"

We encourage you to explore the many opportunities that Quality Tech Services could offer you as an employee and as a valued team member.

#LI-JW1

This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range.

All Employees:

Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees. 

20+hours:

Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week. 

30+ hours:

Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week. 

(Some benefits are subject to eligibility criteria.)

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.  

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.