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Bus Assistant Jobs in Springfield, MA (NOW HIRING)

Trinity Transportation Ltd.

Dispatcher

Holyoke, MA · On-site

Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work. * Ensures direct and indirect ...

Wyndy LLC

Need school transportation near

Ludlow, MA · On-site

$15.75 - $17.50/hr

... Assist with daily school service routes, ensuring punctuality and adherence to safety protocols. Provide support to bus drivers and students during pick-up and drop-off. Maintain clean and orderly ...

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Bus Assistant information

See Springfield, MA salary details

$9

$16

$29

How much do bus assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for bus assistant in Springfield, MA is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.74 per hour, depending on experience, location, and employer.

What is a bus assistant?

Bus assistants are professionals who help ensure the safety and well-being of passengers, especially children, on school or public buses. They assist with boarding and exiting, secure passengers with seat belts if needed, and help manage behavior during the ride. Bus assistants also communicate with the driver and help students with special needs or mobility challenges, making sure everyone has a safe and comfortable journey.

What are the duties of a bus assistant?

A bus assistant supports the driver by helping passengers, ensuring safety, and managing boarding and alighting. They may also assist with fare collection, provide customer service, and help maintain a clean and safe environment on the bus. Good communication skills and attention to safety protocols are essential for this role.

What are the key skills and qualifications needed to thrive as a bus assistant?

To thrive as a Bus Assistant, you need a basic education, an understanding of safety protocols, and often a background check or child care training. Familiarity with two-way radios and student tracking systems is commonly required. Patience, strong communication, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are essential for ensuring student safety, maintaining order, and providing a supportive environment during transit.

What are some common challenges faced by bus assistants during student transportation, and how are they typically addressed?

Bus Assistants often face challenges such as managing student behavior, ensuring the safety of all passengers during transit, and assisting students with special needs. To address these, Bus Assistants receive training in behavioral management techniques, first aid, and effective communication. They work closely with bus drivers and school staff to create a safe and positive environment, and regular meetings or debriefs may be held to discuss any recurring issues and share best practices.

What is the difference between Bus Assistant vs Bus Driver?

AspectBus AssistantBus Driver
Required CredentialsBasic training, sometimes a valid driver’s licenseCommercial driver’s license (CDL) or equivalent required
Work EnvironmentAssist passengers, ensure safety, support driverOperate the bus, navigate routes, ensure passenger safety
Employer & Industry UsageSchools, transportation companies, special needs servicesPublic transit agencies, private transportation companies
Common Search & ComparisonOften compared for roles supporting bus operationsPrimary driver role with passenger assistance

The main difference between a Bus Assistant and a Bus Driver is that the Bus Assistant primarily supports passenger safety and comfort without operating the vehicle, while the Bus Driver is responsible for driving the bus and navigating routes. Both roles work closely in the transportation industry, but the Bus Driver requires a valid driver’s license and more extensive driving credentials.

What are the most commonly searched types of Bus jobs in Springfield, MA?

The most popular types of Bus jobs in Springfield, MA are:

What are popular job titles related to Bus Assistant jobs in Springfield, MA?

For Bus Assistant jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Bus Assistant jobs in Springfield, MA look for?

The top searched job categories for Bus Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Bus Assistant jobs?

Cities near Springfield, MA with the most Bus Assistant job openings:

Bus Assistant jobs near you
Infographic showing various Bus Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,260 per year, or $17 per hour.

Dispatcher

Trinity Transportation Ltd.

Holyoke, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
Responsibilities:
  • Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
  • Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
  • Communicates all relevant details of driving assignments to drivers to ensure proper execution.
  • Assist drivers with routing directions and directs them to perform special services when required.
  • Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
  • Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
  • Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
  • Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
  • Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
  • Maintains high compliance to dispatch standard operating procedures.
  • Handles customer concerns and requests for information in an expeditious and professional manner.
  • Escalates unresolved issues to management as appropriate.
  • Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
  • Other duties as assigned

Company name is: Durham School Services
Qualifications
  • High school diploma or GED
  • Previous dispatch experience is preferred;
  • Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
  • Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
  • Ability to read and interpret documents and instructions from customers and other team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment, under substantial pressure
  • Ability to work within the appropriate level of independence
  • Ability to problem solve
  • Ability to operate two-way and emergency radio systems
  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
  • Ability to use Microsoft Office Program and computerized routing software.
  • Ability to work independently
  • Ability to read road and street maps
  • Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
  • Bi-lingual abilities a plus

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

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