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Building Operations Director Jobs (NOW HIRING)

MCI Careers

Operations Director

Wichita, KS · On-site

We're looking for a proven leader who thrives on building high-performing teams, managing complex ... Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes. * Introduce ...

MCI Careers

Operations Director

Wichita, KS · On-site

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Manage building operations, including maintenance and site security. * Partner with corporate ...

Xylem

Operations Director

Holland, MI · On-site

The Operations Director leads, coaches, and mentors the site leadership team, building a strong pipeline of problem solvers and future leaders. Clear expectations, accountability, and engagement are ...

Xylem

Operations Director

Holland, MI

The Operations Director leads, coaches, and mentors the site leadership team, building a strong pipeline of problem solvers and future leaders. Clear expectations, accountability, and engagement are ...

Current

Regional Operations Director

Washington, DC · On-site

Experience building operational capacity planning models (headcount/production planning ... direct authority). * Comfort operating "in the field" with partner firmshands-on, embedded, and ...

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Building Operations Director information

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$34K

$107.7K

$179.5K

How much do building operations director jobs pay per year?

As of Jun 24, 2026, the average yearly pay for building operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Building Operations Director vs Facility Manager?

AspectBuilding Operations DirectorFacility Manager
CredentialsTypically requires a bachelor's degree in facilities management, engineering, or related field; certifications like FMP or CFM are commonOften holds similar degrees and certifications; FMP or CFM certifications are also valued
Work EnvironmentOversees multiple buildings or large complexes, strategic planning, and high-level managementManages daily operations of a specific building or facility, focusing on maintenance and operational tasks
Employer & Industry UsageUsed by large corporations, property management firms, and institutional facilitiesCommon in commercial, healthcare, educational, and government facilities

The Building Operations Director focuses on strategic oversight and management of multiple facilities, while the Facility Manager handles daily operational tasks within a specific building. Both roles require similar credentials and certifications, but differ mainly in scope and level of responsibility.

What cities are hiring for Building Operations Director jobs? Cities with the most Building Operations Director job openings:
What are the most commonly searched types of Building Operations jobs? The most popular types of Building Operations jobs are:
What states have the most Building Operations Director jobs? States with the most job openings for Building Operations Director jobs include:
Building Operations Director jobs near you
Operations Director

Operations Director

MCI Careers

Wichita, KS • On-site

Full-time

Posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you.

We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets.
  • Oversee budgets, P&L, and resource allocation to maximize site performance and profitability.
  • Champion a culture of accountability, collaboration, and service excellence.
  • Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes.
  • Introduce and manage process improvements that boost productivity and elevate the customer experience.
  • Build and maintain strong relationships with clients, stakeholders, and community partners.
  • Manage quality assurance, productivity metrics, and workforce planning.
  • Design and execute strategic sales initiatives aligned with company goals.
  • Monitor and optimize KPIs, SLAs, and operational policies for peak performance.
  • Set and manage sales forecasts and performance objectives.
  • Establish best practices to maintain market competitiveness.
  • Develop strategies to ensure outstanding customer satisfaction across all interactions.
  • Conduct market research and competitor benchmarking to guide operational decisions.
  • Prepare performance reports and analyze sales trends to drive continuous improvement.
  • Foster a high-performance, engaged, and motivated team environment.
  • Oversee payroll accuracy and timely processing.
  • Manage building operations, including maintenance and site security.
  • Partner with corporate leadership to deliver strategic initiatives.
  • Perform additional duties as required.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments.
  • Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings.
  • Strong commercial and financial acumen, including P&L management.
  • Exceptional communication, decision-making, and problem-solving abilities.
  • Skilled at navigating change and adapting strategies to drive growth and performance.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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