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Brooklinen Jobs (NOW HIRING)

Siena AI

Strategic Account Manager

New York, NY · On-site +1

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer ...

Flip

Product Manager

Brooklyn, NY · On-site

... Brooklinen, 13cabs, American Family Care, CRH Healthcare, and more. Founded in 2016, the company is headquartered in New York, USA, with a team of 11-50 employees. The company is currently Early ...

Postscript

Business Development Representative

$50K/yr

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands - including Brooklinen, Ruggable, True Classic, and Dr. Squatch. With a mission to make SMS your number one revenue driving ...

Parabola

Enterprise Account Executive

New York, NY · On-site

Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it ...

Parabola

Enterprise Account Executive

New York, NY · On-site

Parabola is proud to serve companies like Flexport, Sonos, Uber Freight, Brooklinen, and Chubbies and is backed by OpenView Partners, Matrix Partners, Thrive Capital and more. About the role: Our ...

Far Coder

$150 - $200/hr

... Brooklinen, Ruggable, True Classic, and Dr. Squatch.With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving ...

Flip

Content & Social Manager

New York, NY · On-site

Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware, to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year. We've built our ...

Siena AI

Product Manager

New York, NY · On-site

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer ...

Siena AI

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer ...

Checkmate Savings Inc.

$100 - $125/hr

We work with leading brands like Everlane, Brooklinen, and Malbon, and we're backed by Google Ventures, Mantis VS, Fuel Capital, and others. We're a remote-first team with hubs in LA and NYC, and a ...

Siena AI

Director, Strategic Accounts

New York, NY · On-site

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer ...

Mate.

Design Engineer

We work with leading brands like Everlane, Brooklinen, and Malbon, and we're backed by Google Ventures, Mantis VS, Fuel Capital, and others. We're a remote-first team with hubs in LA and NYC, and a ...

Siena AI

Enterprise Account Executive

New York, NY · On-site

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer ...

Siena Labs Inc.

$150 - $200/hr

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer ...

Siena Labs Inc.

Enterprise Account Executive

Manhattan, NY · On-site

$150 - $200/hr

Meet Siena Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer ...

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Brooklinen information

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How much do brooklinen jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for brooklinen in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is Brooklinen?

Brooklinen is a direct-to-consumer company that specializes in high-quality bedding, bath linens, and home essentials. Founded in 2014, Brooklinen is known for offering premium products such as sheets, comforters, towels, and loungewear at accessible prices by cutting out the middleman. The company emphasizes comfort, quality materials, and modern design, aiming to make luxury home goods more affordable and approachable for everyone.

What is it like to work on the customer experience team at Brooklinen?

Working on the customer experience team at Brooklinen involves engaging directly with customers to resolve inquiries, process orders, and ensure satisfaction with products. Team members typically collaborate closely with other departments, such as fulfillment and product development, to address customer feedback and improve service. The work environment is fast-paced and supportive, with opportunities for skill development in communication, problem-solving, and e-commerce platforms. Advancement is possible for those who demonstrate initiative and a passion for delivering high-quality service.

What are the key skills and qualifications needed to thrive as a retail associate at Brooklinen, and why are they important?

To thrive as a Retail Associate at Brooklinen, you need strong customer service skills, basic sales knowledge, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is typically required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals stand out in this role. These skills ensure an exceptional shopping experience for customers and contribute to the overall success of the store.

What is the difference between Brooklinen vs Customer Service Representative?

AspectBrooklinenCustomer Service Representative
CredentialsMinimal; customer service skills preferredHigh school diploma or equivalent; communication skills essential
Work EnvironmentOffice or remote, retail settingCall centers, retail stores, or remote
Industry UsageHome goods, e-commerceVarious industries including retail, tech, finance
Common Search IntentCompany overview, product infoCustomer support, problem resolution

Brooklinen primarily focuses on e-commerce and home goods, requiring minimal credentials, often involving customer service skills. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While Brooklinen emphasizes product knowledge and customer experience, Customer Service Representatives focus on communication and problem-solving skills. Both roles are vital for customer engagement but differ in industry scope and job requirements.

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Cities with the most Brooklinen job openings:

What job categories do people searching Brooklinen jobs look for?

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Brooklinen jobs near you
Infographic showing various Brooklinen job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, and 22% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Strategic Account Manager

Siena AI

New York, NY • On-site, Remote

Full-time

Re-posted 21 days ago

Job description

Meet Siena
Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.
The team
We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.
We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.
If you want to own real problems rather than close tickets, keep reading.
The Role
You own the commercial relationship for Siena's highest-value brands: renewals, expansion, executive trust, and knowing your accounts better than anyone. A deployment strategist owns product outcomes for the same accounts - together you're the Siena pod.
You hold your accounts to specific, measurable commercial outcomes: net dollar retention, expansion, and the strength of the executive relationship. You own our Growth and Strategic segment accounts - not the full customer book - and work at the intersection of customer, sales, and your deployment strategist. You'll lead commercial reviews, executive account mapping, and account planning, and run in-person workshops, account visits, and QBRs with your accounts. Expect moderate travel.
What Success Looks Like
You are accountable for:
  • Net dollar retention (NDR) of your book
  • Expansion quota attainment
  • Executive relationship health across your accounts

What You'll Do
Own the Commercial Relationship End to End
  • Own a portfolio of Growth and Strategic accounts from post-onboarding through long-term growth
  • Build a concrete account plan with each customer: the commercial, operational, and CX metrics you're moving, and the timeline for moving them
  • Monitor account health, and when performance slips, bring in the deployment strategist - you own the customer communication and accountability while they execute the fix
  • Hold customers and internal teams accountable when progress stalls
  • Track and communicate impact clearly using data, not anecdotes

Map the Account and Build Executive Trust
  • Maintain a living stakeholder map for every account: who champions Siena, who's skeptical, who signs, and what changes when their org changes. Act on org changes before they become renewal risk.
  • Build durable relationships with executive decision-makers, not only day-to-day contacts. Own the executive cadence for your book so leadership sees Siena's value before the renewal conversation starts.

Drive Commercial Outcomes
  • Own renewal negotiations and independently identify and close expansion opportunities, including navigating procurement, pricing, and contract tradeoffs
  • Understand the cost, headcount, and revenue implications of CX decisions
  • Engage confidently with senior stakeholders, including CX leaders and executives
  • Quantify and communicate customer ROI using metrics tied to cost savings, efficiency, or revenue impact

Bring Product Depth to the Relationship
  • Develop a strong understanding of Siena's product: how the core agents work together, the customer problems they solve, and how to position them in customer conversations
  • Confidently explain product capabilities, connect them to business outcomes, and guide customers on the best strategic use cases

Lead Cross-Functional Execution
  • Turn vague customer problems into clear problem statements and execution plans, partnering with other teams when needed
  • Participate in cross-functional projects and build strong internal partnerships

Who You Are
Experience & Background
  • Startup background essential - fast-paced, ambiguous environments, comfortable wearing many hats
  • 3+ years in account management, CSM, or a client-facing commercial role with technical, complex software solutions
  • E-commerce or CX industry experience strongly preferred - customers respond better to AMs who speak their language
  • Demonstrated success independently renewing and expanding enterprise customers in complex, high-value accounts - owning the commercial conversation, not just supporting it. Minimum bar: negotiated at least one $100k+ deal
  • Enterprise experience: managed complex orgs, sold to multiple stakeholders
  • Experience working closely with product and engineering teams
  • Experience analyzing usage patterns and competitive landscapes, and translating data into actionable account strategies
  • Comfort operating in fast-moving, evolving environments

Mindset & Approach
  • Self-directed: asks for help when needed and brings solutions rather than just raising issues
  • Thrives in fast-paced startup environments with evolving priorities and ambiguous challenges
  • Proactive, and pushes when needed
  • Balances empathy with commercial impact - willing to challenge the status quo when it blocks results
  • Curious by nature - actively learns new domains, products, or systems without being told

Everyone at Siena Is Technical
This bar applies to every role at Siena, including this one.
  • Hands-on prompt engineering experience - able to optimize AI responses, train conversation flows, and refine model outputs. Must go deeper than transcription tools or using ChatGPT for emails: has built an agent, automated a workflow, or created a tool
  • Comfort with a rapidly evolving AI landscape - stays current on AI capabilities and applies them to your work

Bonus Points
  • Experience with a native AI technology company
  • Comfort with API integrations, conversation flow design, and business intelligence tools
Why Siena?
  • Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
  • Work that ships and matters. What you build reaches real consumer brands fast.
  • A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
  • A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
  • Great salary plus equity or stock grants. Own a piece of what you build.
  • Learning budget. If you are growing, so are we.
  • AI-fluency by default. Few places will push your work with production AI further or faster.
Our values
The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback-both giving and receiving it-because they care more about getting things right than being polite.
They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.
Our approach to AI
The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.
Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.
At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.
We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at talent@siena.cx.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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