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Brooklinen Jobs (NOW HIRING)

Associate Merchant

New York, NY · Hybrid

$71K - $85K/yr

This role is critical to driving Brooklinen's next phase of growth-supporting an expanding newness pipeline, improving speed to market, and ensuring our assortment is both commercially strong and ...

UX Researcher II

New York, NY · On-site +1

$85K - $135K/yr

Overview At Brooklinen, we believe that comfort creates happiness - and that starts with truly understanding our customers. We're looking for a thoughtful, curious, and collaborative UX Researcher II ...

Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it ...

Hundreds of leading brands, including Brooklinen, Quay, and Summer Fridays, use Checkmate to drive incremental revenue, paying only when we deliver a sale. The combination is rare: a consumer product ...

... Brooklinen, 13cabs, American Family Care, CRH Healthcare, and more. Founded in 2018, the company is headquartered in New York, USA, with a team of 11-50 employees. The company is currently Early ...

Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year. We've built our ...

We serve Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, Grüns, Kitsch, and dozens of others. Hard filters * Product-fluent. Can demo, break, and teach Siena at depth. * Exceptional teacher and ...

Senior Automation Engineer

San Francisco, CA · On-site

$122K - $160K/yr

Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it ...

Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it ...

We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have ...

Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it ...

Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it ...

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Brooklinen information

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How much do brooklinen jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for brooklinen in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is it like to work on the customer experience team at Brooklinen?

Working on the customer experience team at Brooklinen involves engaging directly with customers to resolve inquiries, process orders, and ensure satisfaction with products. Team members typically collaborate closely with other departments, such as fulfillment and product development, to address customer feedback and improve service. The work environment is fast-paced and supportive, with opportunities for skill development in communication, problem-solving, and e-commerce platforms. Advancement is possible for those who demonstrate initiative and a passion for delivering high-quality service.

What is Brooklinen?

Brooklinen is a direct-to-consumer company that specializes in high-quality bedding, bath linens, and home essentials. Founded in 2014, Brooklinen is known for offering premium products such as sheets, comforters, towels, and loungewear at accessible prices by cutting out the middleman. The company emphasizes comfort, quality materials, and modern design, aiming to make luxury home goods more affordable and approachable for everyone.

What are the key skills and qualifications needed to thrive as a Retail Associate at Brooklinen, and why are they important?

To thrive as a Retail Associate at Brooklinen, you need strong customer service skills, basic sales knowledge, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is typically required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals stand out in this role. These skills ensure an exceptional shopping experience for customers and contribute to the overall success of the store.

What is the difference between Brooklinen vs Customer Service Representative?

AspectBrooklinenCustomer Service Representative
CredentialsMinimal; customer service skills preferredHigh school diploma or equivalent; communication skills essential
Work EnvironmentOffice or remote, retail settingCall centers, retail stores, or remote
Industry UsageHome goods, e-commerceVarious industries including retail, tech, finance
Common Search IntentCompany overview, product infoCustomer support, problem resolution

Brooklinen primarily focuses on e-commerce and home goods, requiring minimal credentials, often involving customer service skills. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While Brooklinen emphasizes product knowledge and customer experience, Customer Service Representatives focus on communication and problem-solving skills. Both roles are vital for customer engagement but differ in industry scope and job requirements.

More about Brooklinen jobs
What cities are hiring for Brooklinen jobs? Cities with the most Brooklinen job openings:
Infographic showing various Brooklinen job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Associate Merchant

Associate Merchant

Brooklinen

New York, NY • Hybrid

$71K - $85K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago


Job description

Overview

We're excited to add an Associate Merchant to our Merchandising team to support the Bedroom category. This role is critical to driving Brooklinen's next phase of growth-supporting an expanding newness pipeline, improving speed to market, and ensuring our assortment is both commercially strong and deeply aligned with our customers.

As we continue to invest in new product categories and launches, merchandising plays a central role in translating strategy into execution-balancing newness, core assortment, pricing, and storytelling to drive both revenue and profitability. In this role, you'll own key merchandising workflows and analysis while supporting broader assortment strategy, helping ensure products move efficiently from concept to launch with clear visibility and strong execution.

Reporting to our Director of Merchandising, you'll partner closely with teams across Product Development, Planning, Creative, and Site Operations to support assortment planning, analyze performance, and keep the product calendar running smoothly.

What You'll Do

Support assortment strategy and execution

  • Support the development of seasonal assortment plans that balance newness, core products, pricing, and margin.
  • Assist in identifying opportunities across product categories and support roadmap planning by tracking product progress and flagging risks to timelines or assortment gaps.
  • Collaborate with Design and Production partners to bring products to market, delivering clear and actionable feedback at key stage gates such as sketch review and prototype meetings.

Analyze business performance

  • Own recurring reporting and support weekly, monthly, and quarterly sales analysis.
  • Pull and synthesize data to identify trends, risks, and opportunities, and contribute to recommendations across pricing, assortment, and product lifecycle actions.

Own merchandising operations and tools

  • Maintain accuracy across line plans, pricing updates, and assortment changes. Ensure product information is updated and aligned across systems, and take ownership of keeping products on the calendar and moving forward on time.
  • Partner in managing samples across multiple seasons, ensuring organization and timely alignment with key development meetings.

Partner cross-functionally

  • Work closely with Product Development, Planning, Creative, and Site Operations to support go-to-market readiness.
  • Help ensure product storytelling, categorization, and assortment presentation are clear and consistent, and that product information is accurately communicated across teams.

What success looks like in this role

  • Within the first several months, you'll build a strong understanding of Brooklinen's assortment strategy, merchandising tools, and product lifecycle processes.
  • You'll take ownership of core merchandising workflows and ensure product data and tools are consistently accurate and up to date.
  • You'll reliably deliver recurring reports and begin surfacing trends and insights that support product and pricing decisions.
  • Over time, you'll strengthen your ability to connect data to action and contribute more meaningfully to assortment decisions.
  • You'll help improve time-to-market by keeping timelines on track, proactively following up on dependencies, and ensuring strong coordination across teams.
  • You'll build trusted relationships cross-functionally and become a dependable partner in supporting product launches and execution.

What we're looking for

  • 2-4 years of experience in merchandising, buying, ecommerce, or a related field
  • Strong analytical skills with the ability to translate data into clear insights
  • High proficiency in Excel, including working with large datasets
  • Strong attention to detail and organizational skills, with the ability to manage multiple priorities
  • Clear written and verbal communication skills with a collaborative working style
  • Comfort working in a fast-paced environment with evolving priorities

Nice to have

  • Experience in home, DTC, or ecommerce merchandising
  • Experience supporting assortment planning, pricing, or product lifecycle management
  • Familiarity with merchandising tools, PIM systems, or product data platforms
  • Experience building reports or supporting analysis to inform business decisions
  • Experience leveraging visual merchandising skills to set up product presentations that clearly bring the merchandising vision to life
  • Demonstrated ownership, initiative, and accountability in prior roles

Compensation

Base salary range: $71,000-$85,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

Up to 100% medical, dental, and vision coverage (employee-only)
Fertility & family-building support (up to $20,000 lifetime)
401(k) with a 4% company match
16 weeks fully paid parental leave
20 vacation days (25 after 5 years) plus year-round Summer Fridays
Hybrid work schedule with two core in-office days (Tues-Thurs)
Remote Thanksgiving week and remote last week of December
Up to four additional remote weeks per year with approval
40% employee discount plus seasonal product allowance
One Medical, Talkspace, and $1,000 per year via Joon for wellness
One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work - with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don't meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we're one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment - from sheets and towels to thoughtful additions for the modern bedroom - has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We're growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft - and each other.

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