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Broadband Associate information

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$9

$19

$31

How much do broadband associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for broadband associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is a broadband associate?

Broadband Associates are professionals who assist customers with broadband internet services, including setup, troubleshooting, and ongoing support. They often work for internet service providers and help resolve connectivity issues, answer questions about service plans, and guide customers through installation or upgrades. Their role may also involve technical support, sales, and educating users on how to optimize their internet experience. Excellent communication and technical skills are essential for this position.

What skills and qualifications are needed to be a broadband associate?

To thrive as a Broadband Associate, you need a solid understanding of networking fundamentals, customer service, and troubleshooting, often supported by a high school diploma or relevant technical certification. Familiarity with broadband installation tools, customer management systems, and diagnostic software is typically required. Strong communication, problem-solving abilities, and patience help you excel in assisting customers and resolving technical issues. These skills and qualities are essential for ensuring reliable service delivery, high customer satisfaction, and efficient issue resolution in the broadband industry.

What are common challenges faced by broadband associates, and how can they be addressed?

Broadband Associates often encounter challenges such as troubleshooting connectivity issues, managing multiple service requests simultaneously, and explaining technical concepts to customers with varying levels of understanding. To address these, it's helpful to develop strong problem-solving skills, stay up to date with the latest broadband technologies, and practice clear, patient communication. Many teams offer mentoring and regular training sessions to support associates in building these competencies and ensuring a smoother workflow.

What is the difference between Broadband Associate vs Cable Technician?

AspectBroadband AssociateCable Technician
Required CredentialsHigh school diploma, technical training, certifications in networkingHigh school diploma, technical training, certifications in cable installation
Work EnvironmentOffice settings, customer sites, network facilitiesFieldwork, customer homes, commercial sites
Industry UsageTelecommunications, internet service providersCable TV, internet, telecommunications
Common Search/ComparisonYesYes

The Broadband Associate and Cable Technician roles share similar credentials and industry environments, often overlapping in telecommunications and internet service providers. While Broadband Associates focus on supporting network infrastructure and customer service, Cable Technicians primarily handle installation and repair of cable services. Both roles require technical skills and fieldwork, but their specific responsibilities differ based on the service type and work setting.

What cities are hiring for Broadband Associate jobs?

Cities with the most Broadband Associate job openings:

What are the most commonly searched types of Broadband jobs?

The most popular types of Broadband jobs are:

What are popular job titles related to Broadband Associate jobs?

For Broadband Associate jobs, the most frequently searched job titles are:

Infographic showing various Broadband Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.

Broadband Representative/Associate/Specialist

Seneca, SC • On-site

Vyve Broadband
IT Services • 201 - 500 employees
Learn more about Vyve Broadbandexternal

$16 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Vyve Broadband rating

6.0

Company rating: 6.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

VYVE BROADBAND JOB DESCRIPTION
Broadband/Cable Installer Technician
Who are we?
Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a   range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services.  For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thrive with Vyve!
What’s the job?

  • Performs residential and commercial installation of internet, phone and cable services
  • Troubleshoot and fix service issues
  • Delivers a spectacular customer experience
  • Upsells current services such as internet speeds
  • Requires lifting, climbing, and working in all types of weather
Does this sound like you?
  • High School Diploma or equivalent
  • Valid driver’s license and clean driving record
  • Customer-focused, willing to go above and beyond to ensure customers are 100% satisfied
  • Hard worker that likes to learn, grow and be busy
  • Searching for a rewarding career that just “feels right”
  • Not afraid of heights (poles, roofs, towers)
Why our people love working for Vyve…
  • Growth – ready-made career paths with paid training and certifications through SCTE. Finally get to be in the driver’s seat of your career, work your way up from entry level to Director – the sky is the limit!
  • Benefits – Great medical, dental, vision plan plus fun extras like pet insurance, 401k with company match, home & auto discounts, and most importantly – FREE SERVICES!! Save thousands on your internet and cable bill per year
  • Compensation – Competitive base pay plus sales/upgrade/referral commissions, annual bonuses, merit increases and long-term incentive plan
  • Company vehicle, gas card, tools & equipment

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

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What Vyve Broadband employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Vyve Broadband

Sourced by ZipRecruiter

Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thryve with Vyve!

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Rye, NY, US

Year founded

2013

Social media

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