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Brightline Railroad Jobs (NOW HIRING)

Brightlinewest.com

Procurement Director

Las Vegas, NV · On-site

$100 - $140/hr

After Brightline Florida completed the first passenger rail system connecting Miami and Orlando, Brightline West was formed to connect Las Vegas and Southern California through the nation's first ...

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How much do brightline railroad jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for brightline railroad in the United States is $31.81, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $36.54 per hour, depending on experience, location, and employer.

What is a Brightline Railroad job?

A Brightline Railroad job involves working for Brightline, a high-speed rail service in Florida, in roles such as engineering, operations, customer service, maintenance, or administration. Employees help ensure safe and efficient train travel, assist passengers, and support daily railroad operations. Positions vary in skill requirements, from entry-level to specialized technical roles. Brightline offers career opportunities with competitive benefits, growth potential, and a focus on innovation in rail transportation.

What does a typical workday look like for employees at Brightline Railroad?

A typical workday at Brightline Railroad depends on the specific role, but most team members can expect a blend of operational duties, safety checks, and direct customer interaction. Employees may work on trains, in stations, or with maintenance crews, ensuring safety protocols are followed and passengers have a seamless travel experience. The work often involves collaborating across teams to address challenges and keep operations running smoothly and punctually. Brightline values a supportive, fast-paced work environment where employee contributions directly impact the company's growth and service excellence.

What are the key skills and qualifications needed to thrive in a Brightline Railroad position?

To thrive at Brightline Railroad, you need a strong background in railroad operations, safety compliance, and customer service, often supported by relevant experience or certifications in the transportation industry. Familiarity with rail safety regulations, scheduling systems, and specialized maintenance or onboard technology is typically required. Outstanding communication, teamwork, and problem-solving abilities help employees excel in fast-paced, dynamic railway environments. These skills ensure safe, efficient, and customer-focused railroad operations crucial to Brightline's reputation and success.

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Brightline Railroad jobs near you
Infographic showing various Brightline Railroad job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, 2% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $66,161 per year, or $31.8 per hour.

Guest Service Agent- AVE Station

Brightline Trains Florida LLC

Miami, FL • On-site

$20/hr

Full-time

Re-posted yesterday

Job description

Your Purpose:
As a Guest Service Agent at Brightline's station, you will be responsible for warmly welcoming guests, providing information on ticket kiosks, assisting with local transportation inquiries, and processing and handling their baggage. Additionally, you will offer information about the station and the surrounding areas. This role also involves ensuring the safety and security of the station, assisting in various station operations, and maintaining a high level of guest satisfaction.
Pay Rate - $20.00 an hour
Your Role:
  • Welcome and engage Guests: Create warm, positive, and memorable interactions using the 10/5/First/Last rule, personalizing each experience with genuine conversation and enthusiasm.
  • Support team success: Collaborate effectively with coworkers and contribute to a positive, service-focused environment.
  • Demonstrate product and policy knowledge: Understand ticketing, reservations, and fare structures, booking guidelines, and special services such as wheelchair assistance.
  • Provide proactive service: Anticipate guests' needs and share clear information on routes, timetables, platforms, pricing, station amenities, local attractions, and train features.
  • Own each Guest interaction: Be authentic, avoid jargon, resolve concerns promptly, and perform empathetic service recovery when needed.
  • Offer alternatives and upsell: Provide thoughtful options when requests cannot be met fulfilled and recommend enhanced experiences when appropriate.
  • Maintain the station environment: Follow grooming standards, assist with baggage check-in and checkpoint screening, and keep all areas neat, clean, and functional.
  • Process transactions accurately: Complete ticket sales, refunds, upgrades, and credit-based purchases with accuracy and efficiency.
  • Adapt communication to diverse Guests: Share station and local information in a clear, accessible, and culturally aware manner.
  • Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and Department communications and notifications are promptly reviewed.

If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Knowledge Skills & Abilities:
  • You love working with people, staying upbeat for hours on end (including
    in stressful times, and skillfully adapting your communication style to fit a diverse group of people.
  • You can assist special needs guests, such as those in need of wheelchair assistance, when needed.
  • You have sound judgment and think and act independently.
  • Your verbal and listening skills are excellent and geared towards superior guest satisfaction, in person and over the phone.
  • You have at least one year of experience in high-traffic and related fields, such as hospitality, guest services, front office, concierge, or transportation. Standing, walking, being on your feet all day, and being physically active for the entire Shifts are things you embrace.
  • You can lift/carry diverse sizes and weights of baggage short distances, and push a wheelchair occasionally. While you do not have to be a whiz, you have basic math skills.
  • You are at least 18 years old.
  • You can work shifts, including weekends and holidays. The ability to speak multiple languages is not required, but a PLUS.

Work Environment:
Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. No specific vision requirements.
Travel:
None
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.
Brightline is an Equal Opportunity Employer. In compliance with the Americans with Under the Americans with Under the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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