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Branch Operations Specialist Jobs (NOW HIRING)

Civista Bank

Branch Operations Specialist

Sandusky, OH · On-site

$18 - $23.25/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Sandusky, OH · On-site

$18 - $23.25/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Sandusky, OH · On-site

$18 - $23.25/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Holgate, OH · On-site

$18.50 - $24/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Sandusky, OH · On-site

$18 - $23.25/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Sandusky, OH · On-site

$18 - $23.25/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

C&N

Branch Operations Specialist

PA · On-site

$16.75 - $22/hr

At C&N, we're seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience. In this role, you'll oversee ...

Civista Bank

Branch Operations Specialist

Sandusky, OH · On-site

$18 - $23.25/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Holgate, OH · On-site

$18.50 - $24/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Sandusky, OH

$18 - $23.25/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Holgate, OH · On-site

$18.50 - $24/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Holgate, OH · On-site

$18.50 - $24/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Holgate, OH · On-site

$18.50 - $24/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

C&N

Branch Operations Specialist

Jersey Shore, PA · On-site

$18 - $23.50/hr

At C&N, we're seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience. In this role, you'll oversee ...

Civista Bank

Branch Operations Specialist

Holgate, OH · On-site

$18.50 - $24/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

Civista Bank

Branch Operations Specialist

Holgate, OH · On-site

$18.50 - $24/hr

A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according ...

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Branch Operations Specialist information

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How much do branch operations specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for branch operations specialist in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.04 per hour, depending on experience, location, and employer.

What is a branch operations specialist?

Branch Operations Specialists are professionals who oversee the daily administrative and operational functions of a bank branch or similar financial institution. They are responsible for ensuring compliance with policies, managing transaction processing, supporting front-line staff, and addressing customer service issues. Their role is critical in maintaining efficient branch operations, safeguarding assets, and ensuring that all procedures comply with regulatory standards.

What are some common challenges faced by branch operations specialists, and how can they be managed?

Branch Operations Specialists often encounter challenges such as balancing multiple administrative tasks, adapting to evolving compliance regulations, and resolving customer issues efficiently. Managing these challenges typically involves strong organizational skills, attention to detail, and proactive communication with both internal teams and clients. Staying updated with company policies and regularly participating in training sessions can also help specialists remain effective and confident in their roles.

What are the key skills and qualifications needed to thrive as a branch operations specialist, and why are they important?

To thrive as a Branch Operations Specialist, you need strong analytical abilities, attention to detail, and a background in business administration or finance. Familiarity with banking software, transaction processing systems, and regulatory compliance certifications is often required. Excellent organizational skills, problem-solving aptitude, and effective interpersonal communication help you excel in managing both internal processes and customer interactions. These competencies are vital to ensure smooth branch operations, regulatory adherence, and high-quality customer service.

What is the difference between Branch Operations Specialist vs Customer Service Representative?

AspectBranch Operations SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentBank branches, financial institutions, corporate officesBank branches, call centers, retail locations
Employer & Industry UsageFinancial services, banking industryBanking, retail banking, financial services
Common Search & ComparisonFocuses on operational tasks, compliance, and process managementFocuses on customer interaction, issue resolution, and service

The main difference is that a Branch Operations Specialist handles operational tasks, compliance, and process management within a bank branch, while a Customer Service Representative primarily interacts with customers to resolve issues and provide service. Both roles are essential in banking but focus on different aspects of branch functions.

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Branch Operations Specialist jobs near you
Infographic showing various Branch Operations Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,903 per year, or $23 per hour.

Branch Operations Specialist - Reading

Reading, MA • On-site

Northern Bank
Commercial Banking • 201 - 500 employees
Learn more about Northern Bankexternal

$25 - $33/hr

Full-time

Re-posted 7 days ago

Job description

SUMMARY/OBJECTIVE
The primary role of the Branch Operations Specialist is to ensure the operational integrity and compliance for the branch, including both sales and service functions. The Branch Operations Specialist provides direction and leadership to the teller line with emphasis on superior customer service skills, achieving sales goals and teamwork.
ESSENTIAL FUNCTIONS
  • Oversees the daily operations of the teller line, emphasizing superior customer service skills.
  • Utilizes sales techniques and coaches' coworkers working behind the teller line to recognize the needs of customers and match those needs to the Bank's available products and services.
  • Performs the typical duties of a teller and assists with platform as needed
  • Opens basic new accounts in an efficient, accurate and friendly manner.
  • Assists customers with routine account maintenance and other servicing issues
  • Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency and other daily transactional functions.
  • Responsible for analyzing the use of branch cash; Ensures the branch does not exceed the cash limit set for the branch; maintaining appropriate supply of money for the branch based on legal requirements and business demands; orders and ships cash as needed
  • Under dual control, manages the vault cash and daily activity.
  • Under dual control, balances the ATM on a daily basis & ensures it remains stocked, & operating daily.
  • Performs audits of all negotiable instrument, cash drawers and other related logs to ensure adherence to defined policies and procedures.
  • Responsible for Branch Batch scanning accuracy and quality of transaction tickets.
  • Coordinates with Assistant Branch Manager to track, monitor and follow-up on transaction processing errors that impact customer's accounts, such as non-post; this includes Corrective Action discussions with branch staff (Tellers/SSR's)
  • Performs quality review of all CTR's and Currency Exchange logs daily.
  • Follows the Bank's policies and procedures and regulatory requirements.
  • Willingness to work at other branch locations, as needed.
  • Other duties as required

JOB QUALIFICATIONS
  • Excellent communication, skills
  • Excellent sales and customer service skills
  • Strong Operational & Organizational skills
  • Demonstrated ability to train, coach, and counsel employees
  • Strong computer skills, including Word, Excel, TellerInsight, IBS Insight for Deposit Origination
  • 3 + years banking experience preferred
  • High School Diploma or Associates Degree preferred
The hourly rate range for the Branch Operations Specialist is $25.00 - $33.00 per hour
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).

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