Branch Operations Manager Jobs in Phoenix, AZ (NOW HIRING)

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.  

CORE VALUES:  Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus 

ABOUT THE ROLE: 

The Branch Manager is a leadership role serving as the primary representative of the bank within the local retail community. This position focuses on building strategic partnerships, enhancing brand visibility, and driving new retail opportunities. The role requires a forward-thinking mindset, exceptional leadership skills, and a proven ability to deliver results in retail sales. 

WHAT YOU’LL BE DOING: 

• Build strong internal and external partnerships; identify growth opportunities; drive referrals across lending, deposits, and digital banking.
• Manage retail deposit and loan portfolios.
• Champion a personalized, high-touch service model that ensures every client feels valued and understood.
• Oversee consumer and small business account opening and maintenance and resolve escalated client concerns with empathy and tailored solutions.
• Understand market dynamics and banking trends; manage budgets and branch performance targets; apply sound judgment in credit and lending decisions. 
• Oversee daily branch operations; maintain regulatory compliance and audit standards; monitor performance metrics and implement improvement strategies. 
• Recruit, train, onboard, and coach branch team members; foster a culture of accountability, teamwork, and community focus.
• Represent the branch at local events and initiatives to enhance visibility and brand presence.

WHAT YOU SHOULD HAVE: 

• Bachelor’s degree in business, finance or related field.
• 5-7 years of progressive banking experience.
• Proven ability to generate new business, deepen client relationships, and achieve sales goals.
• Strong knowledge of retail and small business banking products.
• Demonstrated success and/or aptitude to lead teams and manage branch operations.
• Proven ability to build and maintain strong professional relationships.
• Skilled in fostering positive relationships and effective communication. 

WHAT WE BRING TO THE TABLE: 

• Competitive compensation includes base salary, bonus and/or incentive opportunities. 
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. 
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.  
• Learning and development resources for personal and professional career development, and advancement opportunities. 
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.  
• Support for the communities we live in through paid volunteer time and a company donation match opportunity. 

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds. 

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. 

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.