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Branch Operations Assistant Jobs in Kentucky (NOW HIRING)

Baird

Branch Operations Assistant

Fort Wright, KY · On-site

... * Assist the Social Media strategy for the branch, including LinkedIn, Website, X, etc. * Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and ...

Ritchie Bros.

Branch Operations Assistant

Ashland, KY · On-site

$17.34 - $21.66/hr

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office ...

Worldpac

Branch Operations Lead

Louisville, KY

$17.25/hr

Worldpac, a leading name in automotive parts distribution, is looking for a Branch Operations Lead that will be responsible for assisting Assistant Branch Operations Manager and Branch Operations ...

Republic Finance

Branch Operations Intern

Pikeville, KY · On-site

$15/hr

Become licensed and go through an accelerated version of the Assistant Branch Manager Program to ... Learn about one or more Branch Operations process improvement related projects. * Learn about ...

Republic Finance

Branch Operations Intern

Pikeville, KY · On-site

$15/hr

Become licensed and go through an accelerated version of the Assistant Branch Manager Program to ... Learn about one or more Branch Operations process improvement related projects. * Learn about ...

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Branch Operations Assistant information

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How much do branch operations assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for branch operations assistant in Kentucky is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Branch Operations Assistant vs Customer Service Representative?

AspectBranch Operations AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in banking or financeHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentBank branches, financial institutions, retail banking settingsCall centers, retail stores, banking branches, customer support centers
Employer & Industry UsageFinancial institutions, banks, credit unionsRetail companies, banks, service providers
Common Search & Comparison IntentUnderstanding operational support roles in bankingCustomer interaction and service roles in banking or retail

The main difference between a Branch Operations Assistant and a Customer Service Representative lies in their focus. The Branch Operations Assistant primarily handles back-office tasks, ensuring smooth branch operations, while the Customer Service Representative focuses on direct customer interactions and support. Both roles are essential in banking environments but serve different functions within the customer experience and operational processes.

What does a branch operations assistant do?

A branch operations assistant supports daily activities at a branch or office, including handling customer transactions, maintaining records, managing administrative tasks, and ensuring smooth operations. They often use office software and may assist with compliance and customer service to help the branch run efficiently.

What does a branch operations assistant get paid?

The salary for a branch operations assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced assistants or those in high-cost areas can earn more. Compensation often includes benefits such as health insurance and paid time off.

What is a branch operations assistant?

A branch operations assistant supports the daily functions of a branch or office, handling tasks such as customer service, data entry, and administrative duties. They often work with banking or retail environments and may use software tools to manage transactions and records.

What cities in Kentucky are hiring for Branch Operations Assistant jobs?

Cities in Kentucky with the most Branch Operations Assistant job openings:

Infographic showing various Branch Operations Assistant job openings in Kentucky as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,802 per year, or $17.2 per hour.

Branch Operations Assistant

Fort Wright, KY • On-site

Baird
See more jobs at Bairdexternal

Full-time

Posted 8 days ago

Baird rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

About the Role:
Be responsible for the client service & marketing functions of the branch following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. This highly visible position requires a polished professional with superior, communication, customer service and organizational skill.
The Impact You'll Make:
  • Answer inquiries from internal associates and business partners in a professional and pleasant manner. Act as a liaison between financial advisors and internal PWM support teams
  • Assist the Social Media strategy for the branch, including LinkedIn, Website, X, etc.
  • Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and marketability
  • Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of assisting our teams in implementing well-defined client service models
  • Collaborate with branch leadership to orchestra student worker and summer intern duties
  • Process daily check deposits
  • Maintain knowledge or compliance policies for internal associate inquiries
  • Maintain schedule of Broker of the Day call log on a quarterly basis for all incoming switchboard inquiries
  • Plan, coordinate and arrange for vendor luncheons, etc. Set up and maintain conference rooms, office supplies, and restocking
  • Sort, process and route incoming and outgoing mail
  • Copy, fax, and file various materials as needed
  • Log Compliance files. File paperwork such as wires and branch manager daily reports
  • Perform other duties as assigned

What You'll Bring to Baird:
  • High school diploma required. Associate's or Bachelor's degree preferred, not required
  • 1+ years previous customer service or administrative experience; preferably in the financial services industry
  • Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
  • Excellent verbal communication skills; excellent telephone and client service skills
  • Detail oriented. Critical thinking and proactive problem solving skills
  • Good analytical skills with ability to perform semi-advanced math
  • Ability to work independently with minimal supervision; ability to be flexible
  • Ability to handle clients professionally and manage challenging situations
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, Liquid Office etc.). Strong organizational skills consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner

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