Brain Injury Service Program Manager Jobs (NOW HIRING)

WHO WE ARE:

Brain injury can be hard to see and understand, but at Brain Injury Association of Colorado, we get it. We know each person with a brain injury is unique and can be struggling with so many things. Every day, we provide the support, connections, and available resources that survivors and their support network need. Because when we do, survivors of a brain injury have a chance to thrive. 

WHAT YOU WILL DO TO HELP FURTHER THE BIAC MISSION:

This position supports the BIAC mission by providing a person-centered approach and trauma-informed care to individuals with brain injuries or their caregivers.

THIS POSITION IS LOCATED ON, AND WILL SERVE THE WESTERN SLOPE.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Program and Service Delivery – Resource Facilitation

• Support clients of all ages across Colorado, with a focus on the Western Slope, by offering guidance and resource navigation through phone, email, and in-person interactions as needed (serving a consistent case load of eight clients at all times).

• Support brain injury survivors in troubleshooting challenges, even in cases where they may be uncertain about the resources they require.

• Refer clients to internal programs and/or community agencies to meet resource needs.

• Work collaboratively with team members when they encounter challenges in finding resources for clients or determining the appropriate course of action.

• Answer calls and respond to voicemails on the Brain Injury Association of Colorado’s main line number.

• Establish connections with external service providers to maintain an up-to-date inventory of resources and engage/participate in meet and greet opportunities.   

• Take part in staff training sessions and meetings to collaborate with the team and enhance professional skills.

Program and Service Delivery – Self-management 

• Meet with clients for an average of one hour per week in their home community (serving about four unique clients every six months).

• Successfully train or teach clients how to develop, grow and practice functional tasks. Examples of functional tasks may include: calling and scheduling appointments; monitoring benefit status/re-certification process; pre-planning for meetings with professionals (medical, legal, probation); meal planning; and completing applications and paperwork (social security, state benefits, LEAP).

• Work with clients to identify and draw upon natural supports to ensure long-term sustainability of skill development.

• Be a constant source of encouragement by helping clients to recognize and own their progress and successes. Acknowledge and celebrate effort and accomplishments.

• Maintain complete and accurate client records in the database.

• Update case notes using the GIRP model, and include duration, type of contact, summary of activities, and progress at the appropriate time intervals (this includes updating the Goal Attainment Scale (GAS) and Confidence scores at the appropriate time intervals). 

Networking and Public Awareness/Communications

• Build capacity within the community through outreach, brain injury education, training, and consultation to professional networks.

QUALIFICATIONS:
Required Qualifications

• Bachelor’s degree, or equivalent experience, in a related field. 

• Experience navigating systems in a human services, case management, social work, or other applicable setting.

• Knowledge of community, state, and federal resources for brain injury, disability, or human services specific to the region this position serves.

• Experience teaching life skills such as: organization, financial management, healthy lifestyle, social skills, job skills, computer and internet usage.

• Valid driver’s license and access to your own vehicle for travel within the region this position serves. 

Preferred Qualifications

• ACBIS Certification (training provided by BIAC if needed).

• Bilingual (English and Spanish).

• Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.

• Experience working with people with cognitive disabilities and/or behavioral health challenges.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Acquire ACBIS certification or or Brain Injury Fundamentals certification (training provided by BIAC) within one year of hire date.

LANGUAGE SKILLS:

• Can read and interpret documents. Can draft routine reports and correspondence. Can speak effectively before groups. 

• Bilingual (English and Spanish) - preferred.

WORK ENVIRONMENT:

• Fast paced office work environment managing multiple priorities. 

• Remote position.  Will be asked to join semi-annual all staff gatherings in Denver.

• Spend 15-25% of time per week on travel to and from meetings with clients in their home communities. 

• Travel to other meetings and events within the state within the state, occasionally after hours.

• Work Hours/ Shifts: Typically Mon - Fri 8:30 AM - 4:00 PM with rare exceptions for weekend and evening events