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Bpo Operation Manager Jobs (NOW HIRING)

SafeRide Inc

BPO Manager

San Antonio, TX · On-site

Role Overview JoinSafeRide Healthas our BPO Manager where you will lead cross-functional ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX · On-site

$65K - $72K/yr

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX · On-site

$105K - $105K/yr

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across ... Operational and Strategic Planning * Uphold contractual compliance across all partner sites through ...

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Role Overview Join SafeRide Health as our BPO Manager where you will lead cross-functional ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

SafeRide Health

BPO Manager

San Antonio, TX · On-site

... and our BPO partner sites. You will align workforce management, training, quality, and other ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

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Bpo Operation Manager information

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$35K

$74.4K

$114.5K

How much do bpo operation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for bpo operation manager in the United States is $74,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a BPO Operation Manager?

BPO Operation Managers are professionals responsible for overseeing the daily operations of a Business Process Outsourcing (BPO) center. They ensure that the team meets client expectations, maintains quality standards, and achieves performance targets. Their role involves managing staff, streamlining processes, and handling escalations, all while ensuring cost-effectiveness and client satisfaction. BPO Operation Managers play a critical role in bridging communication between clients and the internal team, fostering continuous improvement.

What are the key skills and qualifications needed to thrive as a BPO Operation Manager?

To thrive as a BPO Operation Manager, you need expertise in process optimization, team leadership, and client relationship management, typically supported by a bachelor's degree and relevant industry experience. Familiarity with CRM platforms, workforce management systems, and quality assurance tools is commonly required. Strong communication, problem-solving, and motivational skills help foster high-performing teams and deliver superior service. These skills are vital to ensuring operational efficiency, client satisfaction, and consistent achievement of business targets in a competitive outsourcing environment.

What are some common challenges faced by a BPO Operation Manager and how can they be addressed?

BPO Operation Managers often encounter challenges such as managing high employee turnover, ensuring consistent service quality, and meeting client KPIs. Addressing these issues requires implementing robust training programs, fostering an engaging work culture, and utilizing data-driven performance monitoring. Regular communication with both team members and clients is also essential to quickly resolve issues and maintain alignment with client expectations.

What is the difference between Bpo Operation Manager vs Bpo Team Leader?

AspectBpo Operation ManagerBpo Team Leader
ResponsibilitiesOversees multiple teams, manages operations, implements strategiesSupervises daily team activities, ensures task completion
Required SkillsLeadership, strategic planning, process improvementCommunication, team management, problem-solving
Experience3+ years in BPO operations, managerial experience1+ years team supervision, BPO experience
Work EnvironmentOffice-based, cross-team coordinationOffice-based, direct team interaction

The Bpo Operation Manager focuses on strategic oversight and managing multiple teams, while the Bpo Team Leader handles daily team supervision. Both roles require strong communication skills, but the manager typically has more experience and responsibilities in planning and process improvement.

What are popular job titles related to Bpo Operation Manager jobs?

For Bpo Operation Manager jobs, the most frequently searched job titles are:

Infographic showing various Bpo Operation Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $74,412 per year, or $35.8 per hour.

BPO Manager

San Antonio, TX • On-site

SafeRide Inc
Trucking • 11 - 50 employees
Learn more about SafeRide Incexternal

Other

Posted 11 days ago

Job description

Role Overview

JoinSafeRide Healthas our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations. This role owns the relationship between SafeRide Health and our BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them. You will work across departments and across vendor organizations to keep performance, compliance, and client commitments on track.

Primary Responsibilities
  • Vendor Partnership Management:
  • Serve as the primary point of contact between SafeRide Health and BPO partner sites supporting auxiliary teams.
  • Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations.
  • Monitor partner performance against contractual SLAs and escal…
  • Cross-Functional Coordination:
  • Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution with SafeRide Health standards.
  • Translate client and internal stakeholder requirements into clear operational direction for BPO partner sites.
  • Partner with Workforce Management on staffing plans, forecasts, and schedule adherence across partner sites.
  • Clearly communicate job expectations to BPO site leads and conduct performance reviews grounded in shared metrics.
  • Operational and Strategic Planning:
  • Uphold contractual compliance across all partner sites through adherence to Service Level Agreements (SLA) and Quality Assurance requirements.Support CMS and health plan compliance requirements, including language access (LEP) standards.
  • Performance and Quality Assurance:
  • Track and report site-level performance: SLA attainment, QA scores, defect rates, and AHT across all BPO partners.
  • Support quality calibration sessions across vendor sites to maintain consistent scoring and standards.
  • Identify performance gaps and drive corrective action plans in partnership with BPO site leadership.
  • Other Duties:
  • Perform additional tasks as necessary to support the evolving needs of BPO operations.
Required Qualifications
  • At least three (3) years of leadership experience, including managing outsourced or BPO vendor relationships.
  • A high school diploma or equivalent.
  • Proficiency in contact center platforms, workforce management tools, and QA monitoring systems.
  • A firm grasp of reporting and data analysis, with the ability to spot trends across multiple partner sites.
  • Strong communication skills, both verbal and written, and the ability to influence partner site leadership and internal teams without direct authority.
  • Advanced problem-solving abilities and comfort coordinating across multiple vendor systems and technologies.
  • The flexibility to adapt to changes in business needs, client requirements, and vendor operating models.
Preferred Qualifications
  • Bachelor’s degree or equivalent
  • Experience managing multiple vendor sites or global and offshore BPO partners.
  • Previous experience with Medicaid, Medicare, and Non-Emergency Medical Transportation (NEMT) guidelines.
  • Bilingual; fluent in both English and Spanish.
Job Requirements
  • Must pass a criminal background record check.
  • Must be a US Citizen.
  • Must be able to work flexible shifts with occasional weekend work.
About Us:

Driven by our mission “To restore access and dignity to care,”SafeRide Health is a technology and services company dedicated toeliminatingbarriers in healthcare accessibility. By enhancing the delivery of non-emergency medical transportation across America, we ensure that no patient is left behind. Our proprietary technology, paired with a vast network of thoroughly vetted transportation providers, empowers payers and health systems to offer cost-effective, on-demand transport solutions, refining thepatientexperience along the way. Today, we proudly serve the nation's largest Medicare Advantage, Medicaid, and provider programs. Discover our impact at www.saferidehealth.com.

If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.

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