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Bpo Manager Jobs in Springfield, VA (NOW HIRING)

USM

BPO Management Temp

Washington, DC · On-site

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ... permanent manager upon return Want someone with experience in managing an outsourced vendor ...

RDR Inc

FINANCIAL ANALYST

Chantilly, VA · On-site

The Contractor shall research, coordinate, and document policy updates as deemed necessary by the BPO/FIN senior management; * The Contractor shall conduct formal coordination phases of Directives ...

DC Government

Facilities Operations Manager

Washington, DC · On-site

$120 - $160/hr

... BPO). The position directly supervises the HVAC Operations Manager and the Boiler Plant Operations ... Manager and ensures that mechanical systems across the District's facility portfolio operate safely ...

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Bpo Manager information

See Springfield, VA salary details

$28.7K

$85.3K

$143.6K

How much do bpo manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for bpo manager in Springfield, VA is $85,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a BPO manager?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the typical daily responsibilities of a BPO manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

What are the key skills and qualifications needed to thrive in the BPO manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

How much is the salary of a Bpo Manager?

The salary of a BPO Manager typically ranges from $40,000 to $80,000 annually, depending on experience, location, and company size. Senior managers or those in high-cost areas may earn higher compensation, often supplemented with performance bonuses and benefits.

What is the highest position in Bpo Manager?

The highest position for a BPO manager is typically the Director or Vice President of Operations, responsible for overseeing multiple departments and strategic planning. These roles require extensive experience, leadership skills, and often involve managing large teams and budgets within the organization.

What are popular job titles related to Bpo Manager jobs in Springfield, VA?

For Bpo Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Bpo Manager jobs in Springfield, VA look for?

The top searched job categories for Bpo Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Bpo Manager jobs?

Cities near Springfield, VA with the most Bpo Manager job openings:

Bpo Manager jobs near you

BPO Management Temp

Washington, DC • On-site

USM
See more jobs at USMexternal

Full-time

Re-posted 19 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Job Title: BPO Management Temp

Location: Washington, DC

Duration: 3-4months

F2F required -Local to DC/MD/VA only

Top Skills: BPO specific experience standing up an office- not an operations focused individual.

Overall stand up of new BPO function, including process development, project oversight and vendor management

Ensuring the BPO's stand up milestones are being met for timely end successful implementation

Developing, documenting and implementing new business processes for the BPO

Working with other technical teams to ensure the BPO is integrated into and trained on the necessary IT tools

Working with BPO management of staffing and training

Vendor and contract management of the BPO, including adherence to the contract statement of work, adherence to change control

Informal supervision of Lifeline staff supporting project (they will formally report to the Director)

Provide knowledge transfer to the permanent manager upon return

Want someone with experience in managing an outsourced vendor, particularly during a stand up phase

Additional Information

If you are interested in above position, please share your updated resume to gmahesh(at)usmsystems(dot)com or can directly call me on 703-880-4184.

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