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Bpo Job Jobs in Quebec (NOW HIRING)

AbbVie

Supervisor, Accounts Receivable

Montreal, QC · On-site

Participate to any FSS/BPO bank recon inquiry during month end. * Participate to populating KPI/Dashboard. * Manage high-risk accounts. Credit and Collection * Manage a team of 3 to 5 permanent ...

Vensure Employer Services

Be Seen First

Client Implementation Specialist

Westmount, QC · On-site

CA$70K - CA$80K/yr

... BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona ...

Distro

payroll tax supervisor AW

Montreal, QC

CA$83K - CA$89K/yr

... BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona ...

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Bpo Job information

What is a BPO job?

BPO jobs, or Business Process Outsourcing jobs, involve contracting specific business operations, such as customer support, technical support, data entry, or back-office functions, to a third-party provider. These roles are common in industries like IT, finance, healthcare, and telecommunications, and often require strong communication and problem-solving skills. BPO jobs can be voice-based (like call centers) or non-voice-based (like handling emails, chat support, or data processing). They offer opportunities for career growth, exposure to international clients, and the possibility to develop valuable professional skills.

What are the key skills and qualifications needed to thrive as a BPO professional?

To thrive as a BPO professional, you need strong communication skills, problem-solving abilities, and a basic educational qualification, often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes certifications in customer service are beneficial. Soft skills like patience, adaptability, and teamwork set top performers apart in this role. These skills and qualities are crucial for delivering excellent customer support, handling high volumes of interactions, and achieving client satisfaction in a dynamic environment.

What are some common challenges faced by employees in a BPO role, and how can they be managed?

BPO professionals often encounter challenges such as managing high call volumes, handling difficult customer interactions, and adapting to shifting client requirements. To succeed, it's important to develop strong communication and stress-management skills, stay organized, and make use of support resources provided by the company, such as training and peer mentorship. Many BPOs also foster teamwork, so collaborating with colleagues and supervisors can help resolve issues and improve performance.

What is the difference between Bpo Job vs Customer Service Representative?

AspectBpo JobCustomer Service Representative
CredentialsBasic high school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Industry UsageOutsourcing companies, BPO firmsVarious industries including retail, telecom, banking
Job FocusHandling customer inquiries, technical support, order processingAssisting customers, resolving issues, providing product info

Both Bpo Jobs and Customer Service Representative roles involve customer interaction and require similar credentials. Bpo Jobs are typically part of outsourcing companies focusing on large-scale call handling, while Customer Service Representatives work across various industries. The core skills and work environment overlap significantly, making them closely related roles in the customer support sector.

What skills are needed for BPO jobs?

BPO jobs require strong communication skills, including clear speaking and active listening, as well as good problem-solving abilities. Basic computer literacy, familiarity with customer service tools, and the ability to work in a fast-paced environment are also important. Fluency in the required language and a professional attitude are essential for success in this field.

What job categories do people searching Bpo Job jobs in Quebec look for?

The top searched job categories for Bpo Job jobs in Quebec are:

Bpo Job jobs near you
Infographic showing various Bpo Job job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

French Speaking Customer Service Representative

MCI Careers

Quebec, QC

CA$20 - CA$21/hr

Full-time

Re-posted 19 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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