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Bpo Finance Jobs (NOW HIRING)

Opticall BPO

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional ...

MCI Careers

BPO RFP Writer

FL · Remote

Strong background in complex deal structuring, financial modeling, and contract negotiation . * Experience in BPO and contact center operations (inbound, outbound, chat, email). * Exceptional writing ...

NTT DATA

Specialty Seller BPO, Healthcare/Provider

Plano, TX · On-site

$170K - $283K/yr

Specialty Seller BPO, Healthcare/Provider NTT DATA strives to hire exceptional, innovative and ... Strong financial acumen and ability to structure complex deal constructs. * Exceptional executive ...

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Bpo Finance information

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$25K

$92.6K

$135.5K

How much do bpo finance jobs pay per year?

As of Aug 10, 2026, the average yearly pay for bpo finance in the United States is $92,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $109,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BPO Finance professional?

To thrive as a BPO Finance professional, you need a solid understanding of accounting principles, financial analysis, and process optimization, often backed by a relevant degree such as B.Com or MBA (Finance). Familiarity with ERP systems like SAP or Oracle, proficiency in Excel, and certifications such as CPA or CMA are typically beneficial. Strong communication, problem-solving abilities, and attention to detail are crucial soft skills for handling client interactions and ensuring accuracy. These competencies are essential for delivering high-quality financial services, maintaining compliance, and achieving client satisfaction in a dynamic outsourcing environment.

What is BPO Finance?

BPO Finance refers to the outsourcing of financial and accounting processes to third-party service providers, typically in locations with lower operational costs. Common BPO Finance services include payroll processing, accounts payable and receivable, tax preparation, and financial reporting. Companies use BPO Finance to improve efficiency, reduce costs, and focus on their core business activities while leveraging the expertise of specialized providers. This approach can help businesses scale operations quickly and maintain compliance with financial regulations.

What is the difference between Bpo Finance vs Bpo Accounting?

AspectBpo FinanceBpo Accounting
Required CredentialsFinance-related certifications, basic accounting knowledgeAccounting certifications like CPA, CA, or equivalent
Work EnvironmentFinancial analysis, reporting, budgeting tasksTransaction processing, ledger management, reconciliation
Employer & Industry UsageFinancial services, banking, corporate financeAccounting firms, audit companies, corporate accounting

While both roles operate within the Bpo sector and require financial knowledge, Bpo Finance focuses on financial analysis and planning, whereas Bpo Accounting emphasizes transaction processing and ledger management. Understanding these differences helps job seekers target the right roles based on their skills and certifications.

What are some common challenges faced by professionals in BPO Finance roles, and how can these be effectively managed?

Professionals in BPO Finance often encounter challenges such as managing high transaction volumes, adapting to frequently changing client processes, and ensuring accuracy under tight deadlines. Effective communication with both internal teams and clients is crucial to quickly resolve discrepancies and maintain service quality. Adopting strong organizational habits, leveraging automation tools, and staying updated with regulatory requirements can help BPO Finance professionals efficiently handle these challenges while contributing to team success.
More about Bpo Finance jobs
What job categories do people searching Bpo Finance jobs look for? The top searched job categories for Bpo Finance jobs are:
Bpo Finance jobs near you
Infographic showing various Bpo Finance job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $92,631 per year, or $44.5 per hour.

Escalations Representative

Opticall BPO

Buffalo, NY

$15 - $19.25/hr

Full-time

Re-posted 16 hours ago

Job description

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

I. Summary/Objective:

The Opticall BPO Escalations Representative is a vital position within the organization as it is in charge of providing support to several departments within the organization through different channels (online, voice, and email). From support to the RVPs, Managers, and stores to ensure customer satisfaction and protect our brand reputation. The position provides support on tickets, escalated interactions, and helps prevent potential financial loss by mitigating operational risks.

II. Responsibilities:

  • Processing partial and full refunds.
  • Create and follow up on the ticketing system.
  • To research and provide patients/ stores with medical records through different communication channels.
  • Handle escalated calls from call center interactions
  • Initiate escalations to store and call center leadership when needed. Follow up on these escalations in a timely manner using the approved communication channels and adhering to internal standard operating procedures.
  • Reschedule appointments when updates in store lanes occur
  • Respond to chargebacks and Care credit disputes in a timely manner to ensure loss prevention
  • Any other duties assigned by Operations based on business needs.

III. Education and Experience:

  • High School Diploma and/or College Degree are highly preferred

IV. Skills/ Qualifications:

  • Previous experience in a customer support role.
  • Strong written and verbal communication skills both in English and Spanish.
  • Familiarity with computer systems and best practices.
  • Ability to multitask, attention to detail with the ability to prioritize and execute tasks efficiently
  • Data Entry Skill
  • Problem-Solving Skill.
  • Email etiquette & proficiency
  • Being able to work well under pressure