Boutique Operations Manager Jobs (NOW HIRING)

Senior Manager, Boutique Repairs and Maintenance, West Coast Regional

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is seeking a Senior Manager, Boutique Repairs & Maintenance - West Coast Region to join our Facilities team. This role is responsible for overseeing boutique repair and maintenance operations across Southern California region and ensuring our boutiques consistently reflect CHANEL's standards of excellence and operational integrity. In this role, you will own and elevate the performance of our boutique environment across the region - ensuring each space operates seamlessly, reflects the highest standards of the brand, and supports an exceptional client experience. You will play a key role in driving day-to-day repair and maintenance operations, managing vendor partnerships, and supporting boutique teams across Fashion, Watch & Fine Jewelry, Multi-brand Retail, and Ephemeral boutiques. This role interfaces closely with boutique leadership, vendors, and internal partners, and serves as a critical link between strategy and execution. Our ideal candidate brings 5+ years of facilities, construction-related, or retail operation experience and a passion for problem-solving, ownership, and maintaining best-in-class retail environments.

What impact you can create at CHANEL:

• Ensure boutiques consistently operate at the highest standard - safe, compliant, and visually aligned with brand expectations
• Drive seamless repair and maintenance operations across a multi-site retail portfolio
• Build and manage strong vendor partnerships to improve service quality, responsiveness, and cost efficiency
• Identify recurring issues and implement proactive maintenance strategies to improve long-term performance
• Support boutique teams by minimizing operational disruptions and enabling focus on client experience
• Contribute to budget transparency and financial tracking across assigned locations
• Support boutique openings, relocations, and enhancements through coordinated execution and vendor management
• Provide critical on-the-ground response for urgent facility issues, ensuring business continuity

You are energized by:

• Operating in a fast-paced, multi-site retail environment with evolving priorities
• Taking ownership of problems and driving them through to resolution
• Navigating ambiguity and making informed decisions in real time
• Balancing multiple workstreams while maintaining attention to detail
• Building strong relationships with vendors, contractors, and boutique teams
• Being hands-on in the field - identifying issues, troubleshooting, and implementing solutions
• Elevating standards and continuously improving how work gets done

What you will bring to the team:

• 5+ years of experience in facilities management, construction, or retail operations
• A collaborative approach with the ability to influence cross-functional partners
• Strong understanding of building systems (MEP) and construction drawings
• Proven ability to manage vendors, contractors, and multiple concurrent projects
• Excellent communication and organizational skills with a proactive, solutions-oriented mindset
• Experience working in a multi-site retail or hospitality environment preferred
• Ability to prioritize, troubleshoot, and execute under pressure
• Financial acumen with experience tracking budgets and processing invoices

Position Logistics:

• Partially Remote (Field-Based Role): With a home base in our Los Angeles market, with regular in-boutique presence to support operations and business priorities as needed.
• Minimum of 5 years of relevant experience required
• Travel required, including frequent boutique visits across Northern California, Hawaii, Las Vegas, and the Pacific Northwest, with approximately 60% of the workweek spent in the field. Travel includes both local and regional travel outside of the home market to support boutique operations and maintenance needs.
• Ability to lift and move up to 50 lbs as needed
• Availability to respond to urgent matters outside of standard business hours, including evenings and weekends

What skills you will learn? What experiences might you have?

• Develop expertise in managing a multi-site luxury retail facilities portfolio
• Gain exposure to boutique operations, construction, and brand standards at a high level
• Enhance project management expertise across complex workstreams
• Build advanced vendor management and negotiation skills
• Strengthen financial oversight and budget management capabilities
• Increase your visibility across cross-functional teams including operations, boutique architecture, asset protection, visual merchandising, finance, and leadership.
• Enhance problem-solving skills in complex, real-world environments

Compensation:

• The anticipated base salary range for this position is $92,400 through $125,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5 is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.