The Manager, Accounts Receivable & Billing, will report to the Senior Director of Finance/Accounts Receivable and will be responsible for overseeing the company's accounts receivable and billing operations. This role will ensure effective management of billing processes, collection activities, account accuracy, reporting, and operational improvements.
The Manager will partner with Finance, Licensing, Legal, Sales, and Operations teams to resolve complex account issues, improve cash flow performance, and ensure timely and accurate financial reporting.
What You'll DoAR & Billing Operations Leadership
- Oversee daily accounts receivable and billing operations, ensuring accuracy and timeliness.
- Manage billing processes, invoice accuracy, adjustments, credits, and account reconciliations.
- Monitor aging balances and ensure effective collection follow-up on outstanding receivables.
- Review escalated customer issues and assist in resolving complex billing and payment matters.
- Manage the collection efforts with the collection agencies, i.e., ABG and Boardriders recovery effort
- Ensure compliance with company policies and accounting standards.
Reporting & Financial Analysis
- Prepare and review AR aging, collection reports, and billing performance metrics.
- Prepare Bad Debt Analysis reporting and follow up for status with the brand team
- Provide management updates on outstanding balances, collection progress, and account risks.
- Support cash process and month-end close activities.
- Analyze AR trends and recommend process improvements.
Cross-Functional Partnership
- Collaborate with Licensing, Legal, Finance, Sales, and Operations teams to resolve billing and collection issues.
- Support customer account reviews and payment negotiations.
- Assist with audit requests and provide supporting documentation.
- Partner with internal teams to improve billing accuracy and reduce account discrepancies.
Process Improvement & Systems
- Identify opportunities to improve AR and billing processes.
- Manage the automation of the cash applications rule building
- Support automation initiatives and system enhancements.
- Utilize ERP systems such as NetSuite to improve reporting, efficiency, and data accuracy.
- Develop and maintain standard operating procedures for AR and billing activities.
Team Leadership
- Provide direction, coaching, and support to AR and billing team members.
- Assist with workload prioritization and operational execution.
- Promote accountability, accuracy, and continuous improvement within the team.
Qualifications
- Bachelor's degree in Accounting, Finance, Business, or related field preferred.
- 5+ years of experience in Accounts Receivable, Billing, Credit, or Finance operations.
- Experience leading AR and billing teams or managing complex portfolios.
- Strong knowledge of accounting principles, billing processes, and collections practices.
- Experience with ERP systems; NetSuite preferred.
- Advanced Excel skills and strong analytical abilities.
- Strong communication, leadership, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Primary Location Salary Range: $100,000 - $110,000