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Technician Assistant - FT - Geist

Indianapolis, IN

Facility: Noah's Caring Hands Animal Hospital at Geist

Schedule: 35 - 40 hours weekly, Weekends and Holiday Required

The Technician Assistant (‘TA’) at Noah’s Animal Hospitals provides assistance to our veterinary technicians and veterinary assistants through performing essential tasks in patient care as well as important hospital cleaning and disinfection duties. At some Noah’s hospitals, Technician Assistants will also provide care for boarding patients, including walking dogs, engaging in playtime activities with the boarding pets, and routine tasks associated with boarding patients.

Responsibilities:

• Provide professional, efficient and exceptional service at all times. This increasing the efficiency of the medical staff by promptly attending to required duties at all times.

• Assist medical team by

o Providing safe and gentle restraint of pets for examinations, services, or diagnostics,

o Moving pets from one area of the hospital to another as needed to simplify workflow,

o Returning pets to their owners after medical exams or boarding stays.

o Walking specific ICU patients as directed by medical team to allow urination/defecation opportunities for the pet

o Preparing prescription medications under direction of medical team

o Process diagnostic samples (specifically blood samples and fecal samples for either in house diagnostics or for outsource labs

o Utilizing proper collars and tags for identification – ensure all pets in hospital are properly identified

o Scrubbing surgical instruments

o Restocking medical supplies as requested by medical team

o Observe boarding patients and hospitalized patients for signs of discomfort or other issues that require medical intervention

o Provide some medical treatments (oral pills, etc) as directed by medical team

• Care for boarding patients

o Feed and provide water daily

o Clean cage and provide cage “comforts” as dictated by the individual pet’s needs

o Allow recreation time and daily walks for urination/defecation

o Provide and clean litterboxes for feline patients

• Have basic understanding about preventative care for pets

o While TA is not generally a client facing position, knowing this information can help identify potential problems in pets staying within our hospitals and/or help in the employee’s future development

o External and internal parasites

o Vaccines and infectious diseases of pets, potential for zoonotic disease

• Ensure general hospital cleanliness.

o Clean and disinfect cages as needed

o Clean and disinfect all areas as hospital at least daily or as needed based on patient volume or potential for infectious disease

o Maintain laundry through proper washing, drying, and stocking of hospital towels, surgical gowns, surgical towels, patient bedding, etc.

• Assist outgoing patients to owner’s vehicle and provide gentle, safe assistance into the vehicle. Carry any foods or other personal items for the client.

• Maintain accurate medical records, under the supervision of the medical team, by notating

o Appetite of pet/thirst of pet

o Bowel movements and urination

o Behavior and attitude

o Interaction with clients if questions are asked and what information was provided

• Support other staff members, doctors and administrators as needed.

o Maintain effective communication about patients and clients as needed

o Work well with all team members and ensure that your actions support the hospital, the doctors, the management, and the practice philosophy.

o Assist with answering phones in a cheerful manner; recognize potential emergency situations, place callers into call queue or on hold.

• Other responsibilities may be assigned by practice leadership

Competencies and work environment:

• High School Diploma or equivalent required.

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

• Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates strong written and verbal communication skills.

• Demonstrates a willingness to identify, analyze and solve problems. Translates problems into practical solutions.

• Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

• Accurately and consistently follows instructions delivered in an oral, written or diagram format.

• Ability to add, subtract, multiply and divide; ability to convert units of measurement.

• Shows willingness and aptitude to take appropriate steps in finding solutions to problems

• Firmly adheres to the values and ethics of Noah’s Animal Hospitals. Exhibits honesty, discretion, and sound judgment.

• Maintains a positive 'can do' outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

• Ability to work at a computer for long periods of time.

• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

• Must be available for some swing shifts, occasional overnights, and weekends

Benefits

Our Part-Time valued staff members of Noah's Animal Hospitals receive the following benefits:

• Industry Leading Pay with opportunities for bonus, overtime, and increases
• $50 Scrub Allowance
• Discounts on services provided and products dispensed for your own personal pets
• An Employee Assistance Program – for you and your household
• Multi-Level Development Program designed to systematically increase knowledge and skillset and a team that always has your back

Our Full-Time valued staff members receive these additional benefits:

• Paid Time Off
• Paid Holidays
• Scrub Allowance increases to $100
• Comprehensive Benefits (Health, Vision and Dental)
• Additional options include 401k, short-term/long-term disability, LifeLock, and supplemental life

Our Core Values:

• Compassion
• Easy to do Business With
• Passion
• Integrity
• Memorable Client Experiences
• Excellence
• Helpful
• The Right People