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Birch Gold Group Jobs (NOW HIRING)

Birch Gold Group

$21 - $26/hr

... resets, group membership, license assignment, and reading sign-in logs well enough to describe what actually failed • Handle Exchange Online requests - shared mailbox and calendar permissions ...

Birch Gold Group

Sales Support Specialist

Burbank, CA · Remote

Works well in group problem solving situations. Work Environment - The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free ...

Birch Gold Group

$100K - $125K/yr

Works well in group problem solving situations • Quality - Foster quality focus in others. Improve processes. Measure key outcomes. Set clear quality requirements. Solicit and apply customer ...

Birch Gold Group

Operator

Burbank, CA · Remote

Description The Operator will primarily answer phones in a pleasant and professional manner and provide information and assistance to other departments as needed. In addition to administrative duties ...

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Birch Gold Group information

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$9

$21

$49

How much do birch gold group jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for birch gold group in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.12 per hour, depending on experience, location, and employer.

What is Birch Gold Group?

Birch Gold Group is a company specializing in precious metals investment, particularly helping clients diversify their portfolios with gold, silver, platinum, and palladium. They focus on assisting individuals in rolling over their retirement accounts, like IRAs and 401(k)s, into precious metals IRAs. Birch Gold Group offers educational resources, personalized consultations, and secure purchasing options for physical precious metals. Their services aim to help protect clients' savings from market volatility and inflation. The company is based in Burbank, California, and has been operating since 2003.

What are the key skills and qualifications needed to thrive as a Precious Metals Specialist at Birch Gold Group?

To thrive as a Precious Metals Specialist, you need a strong understanding of financial markets, investment strategies, and precious metals products, often supported by experience in finance or sales. Familiarity with CRM systems, financial planning software, and industry compliance standards is typically required. Outstanding communication, trust-building, and active listening skills help professionals connect with clients and guide them through investment decisions. These competencies ensure clients are well-informed, regulatory requirements are met, and sales goals are achieved in a competitive financial environment.

What does a typical day look like for a Precious Metals Specialist at Birch Gold Group?

As a Precious Metals Specialist at Birch Gold Group, your day typically involves consulting with clients about investment options in gold, silver, and other precious metals. You'll spend significant time educating clients, responding to inquiries, and assisting them through the purchase or rollover process for their retirement accounts. Collaboration with the sales team and compliance department is common to ensure all transactions adhere to industry regulations. Expect a fast-paced environment where strong communication and customer service skills are essential.

What is the difference between Birch Gold Group vs Financial Advisor?

AspectBirch Gold GroupFinancial Advisor
CredentialsTypically no specific certifications required; knowledge of precious metals and investmentsOften holds certifications like CFP, CFA, or ChFC
Work EnvironmentConsults with clients on gold and precious metals investments, often remotely or in officesProvides comprehensive financial planning, often in office or virtual meetings
Industry UsageSpecializes in precious metals investment services within the financial industryWorks broadly in financial planning and investment management

Birch Gold Group focuses on precious metals investment consulting, while Financial Advisors offer broader financial planning services. Both roles require investment knowledge, but certifications and client interactions differ. Understanding these distinctions helps clients choose the right service for their financial goals.

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Birch Gold Group jobs near you
Infographic showing various Birch Gold Group job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $44,563 per year, or $21.4 per hour.

IT Support Specialist

On-site, Remote

Birch Gold Group
Finance and Insurance • 51 - 200 employees
Learn more about Birch Gold Groupexternal

$21 - $26/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Support Specialist
Department: Information Technology
Employment Type: Full Time
Location: Remote
Reporting To: Henry Esparza
Compensation: $21.00 - $26.00 / hour
Description
We are a cloud-first company in the financial services industry with a fully distributed workforce. There is no office to walk to, no data center, and no domain controller. Everything runs on Microsoft Azure and Microsoft 365, and every person we support is working from home.
This is our front line. You are the first person a user reaches when their laptop won't sign in, their headset cuts out mid-call, or they can't get into a mailbox they need. You'll resolve most of what comes in yourself and escalate the rest with enough detail that the next person doesn't have to start over.
This is a hands-on support role, not a systems administration role. It is a real seat with real ownership, and the right person will learn a modern cloud stack from the inside.
Key Responsibilities
• Own the ticket queue: intake, triage, resolution, and follow-through until the user confirms they're working
• Support user accounts in Microsoft Entra ID - password and MFA resets, group membership, license assignment, and reading sign-in logs well enough to describe what actually failed
• Handle Exchange Online requests - shared mailbox and calendar permissions, distribution list membership, delegate access, quarantined mail
• Onboard and offboard employees: account creation, group and application access, laptop shipment and enrollment, and clean, complete offboarding
• Troubleshoot Windows and macOS laptops remotely - enrollment, sign-in, application installs, printing, storage, performance, and update failures
• Troubleshoot softphone and VoIP issues, including call quality, audio routing, headset pairing and firmware, microphone and speaker selection, and home network conditions that degrade calls
• Configure and ship laptops, headsets, and peripherals, and keep asset records accurate
• Support day-to-day access issues across our business applications and remote access client
• Write documentation as you go - knowledge base articles and clear ticket notes that make the next occurrence faster to solve
Skills, Knowledge & Expertise
• Working knowledge of Microsoft Entra ID: users, groups, MFA, and license assignment
• Working knowledge of Exchange Online: mailbox permissions, shared mailboxes, distribution groups
• Comfortable troubleshooting both Windows and macOS laptops
• Experience troubleshooting VoIP or softphone audio and call quality, and USB or Bluetooth headsets
• Experience supporting users remotely - you can diagnose a problem you cannot physically see, over a screen share and a phone call
• Experience working a ticketing system, with the discipline to document as you work
• Clear written communication and the patience to explain a fix without condescension
• A reliable home workspace and internet connection
• Microsoft Intune, or any MDM for macOS
• Freshservice or a comparable ITSM platform
• Webex, Teams, or another enterprise calling platform
• Salesforce user administration
• Basic PowerShell, or genuine interest in learning it
• MS-900, AZ-900, or CompTIA A+
We care more about how you troubleshoot than how many years you've done it. One to two years in a help desk or desktop support role is typical for this seat, but a strong candidate with less experience and clear reasoning will get a fair look.

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