Biotech User Experience Jobs in Tennessee (NOW HIRING)

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Ensure the close out & dispatch of all shipments through the Ops Team and Directly
• Ensure all international shipments have international documents, including the collection of Shipper's Export Declarations. File EEI when applicable.
• Identify International Shipments as a priority for all outbound shipping
• Create Hazmat documents and ensure proper labeling by all parties
• Daily review of carrier equipment needs and door assignments while engaging daily with all carriers
• Communicate with carriers for swaps / live loads
• Review all internal / external documentation requests for LTL / TL shipments, including carrier tracking or pro number updates as required
• Ensure that all outbound cold chain orders each have a printed packing list for purposes of scheduling the required carrier
• Ensure proper trailer temperature set points for all cold chain shipments and the required temperature is noted on the bill of lading and/or manifest
• Reconcile open orders report with outbound / staged freight throughout the day with the Ops Team in the assigned building
• Manage any Mode conversions
• Communicate with Transportation & Ops teams regarding any staged freight, Express runs and city runs
• Ensure operations are correctly loading onto every trailer through direct validation of laod
• Manage communications where advanced shipment notice details are required
• Work Group Leadership and Supervisory Backup
• Directing, instructing, guiding, and training the staff.
• Problem Solving and Continuous Process Improvement
• The position will be involved with issues and problems that result from the loading function; solid problem-solving skills are required.
• Oversee loading of outbound trailers to include pallet count validation and proper chain-of-custody transfer
• Ensure that the loading area is safe and that carriers adhere to all safety requirements
• Ensure that all internal and external shipping requests are acknowledged and addressed
• Ensure proper load securement and close-out of all trailers
• Effectively communicate with all internal departments, clients, and carriers as needed to ensure proper handling of shipments
• All other duties as assigned.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education (High School Diploma)
• Experience and/or Training Background in operations and knowledge of the transportation industry and Mercury Gate or TMS as a user)
• Licenses/Certificates HAZMAT
• Technology/Equipment (TMS, Auditing tools, Ability to develop reporting, analytics, Microsoft Office Suites medium level)

PREFERRED QUALIFICATIONS:

• Education (Bachelor's Degree)
• Experience and/or Training (Background in Transportation and Distribution)
• Licenses/Certificates (Degree in Supply Chain or Finance APICS CSCP)
• Technology/Equipment (Microsoft Office Suite of Services, Power BI User Level)

Additional Information

Patient Minded I act with the patient's best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

All your information will be kept confidential according to EEO guidelines.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA's benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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