Billing Operations Associate Jobs in Illinois (NOW HIRING)

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

Monday-Friday, 1st shift

The Billing Analyst will be responsible for all aspects of client billing including bill preparation, research, analysis, and reporting related to billing, implementing client billing guidelines, special billing arrangements and special assignments.  The Billing Analyst will work directly with partners, secretaries and their clients.

(*denotes an "essential function")

• *Generate and distribute prebills/proformas, assist with month end processing, draft correspondence, perform time and expense transfers and edits, generate reports, manage timeliness of billing, allocate unapplied funds, perform write-offs, cancellations, and post and mail invoices.
• *Prepare attorney/client invoices, including but not limited to fixed fee, batch, retainer, contingency, etc.
• *Ensure accuracy of work product, determine appropriate bill formats, prepare spreadsheets or supplemental billing documents, manage client billing requirements/guidelines, understand firm/client fee arrangements, prepare bills for electronic processing, coordinate necessary client/matter changes
• *Perform time entry narrative edits and best practice proofreading
• *Assist customers with billing inquiries, troubleshoot issues and follow-up with operational areas
• *Review and edit time entries to ensure compliance with client guidelines
• Create and maintain required spreadsheets to track/monitor various functions as needed.
• Special projects as assigned.
• Ensure all client specific needs are met regarding billing processes, alternative billing arrangements, etc. while adhering to Williams Lea policies.

• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
• Minimum two years of billing experience in a law-firm or professional organization required
• Experience working with client Document Management Systems (DMS)
• Ability to create spreadsheets, manipulate data and generate reports
• Detail oriented with excellent organizational and time-management skills
• Ability to multitask and meet stringent deadlines in a fast-paced environment
• Ability to work effectively in a team environment as well as taking ownership for individual assignments
• Excellent verbal and written communication skills with ability to effectively present results to senior management 
• Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff
• Ability to professionally handle matters of a sensitive nature with confidentiality
• Advanced knowledge of Microsoft Office products, with a strong background in Excel 
• Experience with Aderant strongly preferred
• 10-key calculator proficiency strongly preferred

The salary range for this role at the noted RRD location is $23.99- $35.53 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.