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Bilingual Technical Service Jobs (NOW HIRING)

Lincoln Electric

$63K - $79K/yr

... The Technical Service Representative will provide comprehensive technical support to multiple ... Bilingual ability preferred, preferably Spanish * Occasional domestic and international travel may ...

Sherwin-Williams

Technical Service Trainee

El Paso, TX · On-site

This individual will provide technical services to external customers and sales representatives ... Must be bilingual in Spanish Preferred Requirements: * Have a trade school degree of various kinds ...

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Bilingual Technical Support Representative (Contact/Call Center)

Houston, TX • On-site

Ezee Fiber
Telecommunications • 51 - 200 employees
Learn more about Ezee Fiberexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Ezee Fiber rating

7.8

Company rating: 7.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

WHY JOIN US?
Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.
At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.
OUR VALUES
At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.
JOB SUMMARY
Ezee Fiber is seeking a bilingual Technical Support Representative (TSR) (Contact/Call Center) to be part of a team of high-energy, customer-oriented professionals. As the first point of contact for customers with service inquiries, TSR will deliver exceptional support with both technical expertise and a commitment to outstanding customer service.
ESSENTIAL FUNCTIONS
• Understand telecommunications, infrastructure, and backbone technologies.
• Properly analyze and troubleshoot customer issues.
• Maintain a flexible schedule to meet company demands, including evenings, third shifts, and weekends.
• Focus on delivering an exceptional customer service experience and assist customers with technical questions.
• Document Customer Interactions: Accurately document all customer interactions, troubleshooting steps, and resolutions in the company's CRM.
• Provide Training and Support: Assist in training new team members in technical procedures and customer service best practices.
• Escalate Complex Issues: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams when necessary.
• Stay Updated on Product Knowledge: Keep current with new service offers, technology updates, and best practices to deliver informed support.
• Participate in Continuous Improvement: Provide feedback to improve processes and enhance the customer experience, contributing ideas for optimizing support workflows.
• Perform other duties as required.
QUALIFICATIONS
Education and Experience Requirements: High school diploma or equivalent; one-to-three years of proven experience in technical support roles, preferably in the telecommunications or FTTH industry.
• Bilingual required (fluent in Spanish).
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to leverage data for decision-making.
• Proficiency in using software and Microsoft Office Suite.
• Ability to adapt to a fast-moving and changing environment.
• Ability to work independently.
• Excellent multitasking, prioritization, and time management abilities.
• Strong attention to detail and organizational skills.
PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
TOTAL REWARDS
• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement
We are seeking candidates that are legally authorized to work in the United States without sponsorship.

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