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Bilingual Service Desk Analyst Jobs (NOW HIRING)

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$72K/yr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $31.25 per hour during the initial six-month term. $72,000 annually upon conversion. Skills: * High school ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$25/hr

Service Desk Analyst Are you a customer-focused technology professional who enjoys solving problems and helping people? We are seeking a Service Desk Analyst to join a fast-paced enterprise support ...

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

Description Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

kgs

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ... is a plus Bi-lingual skills (Spanish) Preferred but not required Ability to accommodate work ...

Netrix Global

Service Desk Analyst

$21 - $28.75/hr

Netrix Global is seeking Service Desk Analyst I will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and ...

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Bilingual Service Desk Analyst information

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How much do bilingual service desk analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for bilingual service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

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Bilingual Service Desk Analyst jobs near you
Infographic showing various Bilingual Service Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

San Antonio, TX • On-site

MDAEdge
Custom Software Development Services • 51 - 200 employees
Learn more about MDAEdgeexternal

$18.50 - $25.25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
MDAEdge is a company focused on Information Management and Service Support. They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software while maintaining excellent customer service.
Responsibilities:
• Support the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the organization as a whole.
• Cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision.
• Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets.
• Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times.
• Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests.
• Participates in departmental programs that promote and deliver exceptional customer service.
Qualifications:
Required:
• High School Diploma
• Excellent problem-solving skills
• Strong communication skills
• Interpersonal skills
• Patient, positive, and customer-friendly attitude
• Ability to provide first level hardware and software technical support
• Ability to assist customers in understanding and making appropriate use of software tools and various applications
• Experience with MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers
• Ability to document all associated resolutions and/or actions taken in the ticketing software system
• Ability to manage Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
• Ability to follow up with internal and external support technicians and analysts for ticket status updates
• Ability to create Knowledge Base Articles and Wiki entries
• Ability to assist Service Desk Analyst II's and III's and second level support analysts
• Ability to serve as a liaison between Information Management Department and all customers
• Ability to cooperate with other personnel and workgroups
• Ability to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision
• Ability to provide effective Five-Star Customer Service
• Ability to acknowledge customers immediately to determine need and help resolve issues or requests
• Participation in departmental programs that promote and deliver exceptional customer service
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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