... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs.
Quick apply
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs.
BILINGUAL CALL CENTER REPRESENTATIVES MCI is one of the fastest-growing tech-enabled business ... Operations Management. To be considered for this position, you must complete a full application on ...
BILINGUAL CALL CENTER REPRESENTATIVES MCI is one of the fastest-growing tech-enabled business ... Operations Management. To be considered for this position, you must complete a full application on ...
Office Manager - Bilingual
Lenexa, KS · On-site
$48K - $55K/yr
Role Overview: Office Growth Manager As an Office Growth Manager , you'll be a key driver of ... Reporting to the Regional Director, this role blends sales, operations, marketing, and customer ...
Quick apply
Office Manager - Bilingual
Lenexa, KS · On-site
$48K - $55K/yr
Role Overview: Office Growth Manager As an Office Growth Manager , you'll be a key driver of ... Reporting to the Regional Director, this role blends sales, operations, marketing, and customer ...
Bilingual Customer Service Representative (FULL-TIME)
Wichita, KS · On-site
$15.25 - $19.25/hr
Bilingual Customer Service Representative MCI is one of the fastest-growing tech-enabled business ... Operations Management. To be considered for this position, you must complete a full application on ...
Bilingual Customer Service Representative (FULL-TIME)
Wichita, KS · On-site
$15.25 - $19.25/hr
Bilingual Customer Service Representative MCI is one of the fastest-growing tech-enabled business ... Operations Management. To be considered for this position, you must complete a full application on ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. MCI helps customers take on ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. MCI helps customers take on ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. ABOUT MCI (PARENT COMPANY) MCI ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. ABOUT MCI (PARENT COMPANY) MCI ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. ABOUT MCI (PARENT COMPANY) MCI ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. ABOUT MCI (PARENT COMPANY) MCI ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. ABOUT MCI (PARENT COMPANY) MCI ...
... Operations Management. To be considered for this position, you must complete a full application on ... Previous experience supporting bilingual customer service programs. ABOUT MCI (PARENT COMPANY) MCI ...
Office Manager - Bilingual
Lenexa, KS · On-site
$48K - $55K/yr
Role Overview: Office Growth Manager As an Office Growth Manager , you'll be a key driver of ... Reporting to the Regional Director, this role blends sales, operations, marketing, and customer ...
Office Manager - Bilingual
Lenexa, KS · On-site
$48K - $55K/yr
Role Overview: Office Growth Manager As an Office Growth Manager , you'll be a key driver of ... Reporting to the Regional Director, this role blends sales, operations, marketing, and customer ...
Office Manager - Bilingual
Lenexa, KS · On-site
$48K - $55K/yr
Role Overview: Office Growth Manager As an Office Growth Manager , you'll be a key driver of ... Reporting to the Regional Director, this role blends sales, operations, marketing, and customer ...
Office Manager - Bilingual
Lenexa, KS · On-site
$48K - $55K/yr
Role Overview: Office Growth Manager As an Office Growth Manager , you'll be a key driver of ... Reporting to the Regional Director, this role blends sales, operations, marketing, and customer ...
The Restaurant General Manager is the operations leader of the restaurant focused on profitability ... Bilingual candidates welcome. Essential Duties and Responsibilities Leading the Business * Manages ...
The Restaurant General Manager is the operations leader of the restaurant focused on profitability ... Bilingual candidates welcome. Essential Duties and Responsibilities Leading the Business * Manages ...
Bilingual Store Manager
$17 - $20/hr
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Bilingual Store Manager
$17 - $20/hr
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Bilingual Store Manager
Kansas City, KS · On-site
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Bilingual Store Manager
Kansas City, KS · On-site
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Bilingual Store Manager
$17 - $20/hr
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Bilingual Store Manager
$17 - $20/hr
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Bilingual Store Manager
Wichita, KS · On-site
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Bilingual Store Manager
Wichita, KS · On-site
Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset ... Managing operations and driving overall store performance, which may include cash handling, check ...
Manage inbound and outbound calls in both Spanish and English . * Provide clear and accurate ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...
Manage inbound and outbound calls in both Spanish and English . * Provide clear and accurate ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...
Bilingual Customer Service Representative (FULL-TIME)
Wichita, KS · On-site
$11.50 - $14.50/hr
... Operations Management. To be considered for this position, you must complete a full application on ... We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both ...
Bilingual Customer Service Representative (FULL-TIME)
Wichita, KS · On-site
$11.50 - $14.50/hr
... Operations Management. To be considered for this position, you must complete a full application on ... We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both ...
Manage inbound and outbound calls in both Spanish and English . * Provide clear and accurate ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...
Manage inbound and outbound calls in both Spanish and English . * Provide clear and accurate ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...
Manage inbound and outbound calls in both Spanish and English . * Provide clear and accurate ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...
Manage inbound and outbound calls in both Spanish and English . * Provide clear and accurate ... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ...
The Assistant Manager is the Assistant operations leader of the restaurant focused on profitability ... Bilingual candidates welcome. Essential Duties and Responsibilities Leading the Business * Assists ...
The Assistant Manager is the Assistant operations leader of the restaurant focused on profitability ... Bilingual candidates welcome. Essential Duties and Responsibilities Leading the Business * Assists ...
Bilingual Operations Manager information
What is a bilingual operations manager?
A Bilingual Operations Manager oversees business operations while communicating effectively in two languages. They ensure smooth processes, manage teams, and coordinate between different departments or international markets. Their role often involves translating documents, facilitating communication, and ensuring compliance across language barriers. Strong leadership, problem-solving, and cultural awareness are essential for success.
What are some common challenges faced by bilingual operations managers, and how can they be addressed?
Bilingual Operations Managers often navigate challenges such as bridging communication gaps between multilingual teams, ensuring consistent operational workflows across different languages, and aligning team goals in a culturally diverse environment. Addressing these challenges involves leveraging strong language skills, implementing standardized processes, and fostering a culture of open, respectful communication. Managers may also introduce regular training sessions and use collaborative tools to keep everyone aligned. Proactively addressing such issues not only improves team cohesion but also drives more efficient and successful operations.
What are the key skills and qualifications needed to thrive in the bilingual operations manager position, and why are they important?
To thrive as a Bilingual Operations Manager, you need strong leadership, organizational, and problem-solving skills, along with fluency in at least two languages and a background in business or operations management. Familiarity with enterprise resource planning (ERP) systems, workflow management tools, and project management certifications like PMP or Six Sigma can be very beneficial. Outstanding interpersonal communication, cultural sensitivity, and adaptability are crucial soft skills for excelling in multicultural environments. These competencies enable efficient team management, seamless cross-cultural collaboration, and the effective implementation of operational strategies in diverse workplaces.
What are popular job titles related to Bilingual Operations Manager jobs in Kansas?
For Bilingual Operations Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Bilingual Operations Manager jobs in Kansas look for?
The top searched job categories for Bilingual Operations Manager jobs in Kansas are:
What cities in Kansas are hiring for Bilingual Operations Manager jobs?
Cities in Kansas with the most Bilingual Operations Manager job openings:
Full-time
Re-posted 18 days ago
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking motivated and customer-focused Bilingual Call Center Representatives to join our growing team. In this role, you will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients. You will assist customers in both English and Spanish by resolving inquiries, troubleshooting basic technical issues, processing account requests, and delivering an exceptional customer experience.
As the first point of contact, you will build positive customer relationships through professional communication, active listening, and effective problem-solving. This is a full-time position with schedules that vary by client program.
Whether you are beginning your career or bringing previous customer service experience, we provide industry-leading training and opportunities for advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Handle inbound customer interactions in English and Spanish professionally and efficiently.
- Resolve customer inquiries related to products, services, billing, and account management.
- Troubleshoot basic technical issues and provide step-by-step solutions.
- Accurately document customer interactions and update account information.
- Utilize internal systems and knowledge resources to resolve customer concerns.
- Maintain confidentiality of customer information.
- Escalate complex issues when appropriate.
- Meet established quality, productivity, and customer satisfaction goals.
- Participate in ongoing training and development programs.
- Adhere to attendance and schedule requirements.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Fluent in both English and Spanish.
- Strong verbal and written communication skills.
- Basic computer proficiency and data entry experience.
- Ability to type at least 20 words per minute.
- Working knowledge of Microsoft Office applications.
- Strong problem-solving and customer service skills.
- Ability to multitask in a fast-paced environment.
- Reliable, dependable, and team-oriented.
- One year of customer service or contact centre experience.
- Previous experience supporting bilingual customer service programs.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US