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Bilingual Insurance Customer Service Representative Jobs in Quebec

Alterfina

Your role with us As a Bilingual Customer Service Representative, you will be much more than just a ... Comprehensive group insurance (health, dental, and vision) with 50% employer contribution * Free ...

Alterfina

Your role with us As a Bilingual Customer Service Representative, you will be much more than just a ... group insurance (health, dental, and vision) with 50% employer contribution Free telemedicine ...

ST JOE PETROLEUM

This is what we want our customers to say about us when they shop at our stores. * Attention to ... Health insurance for full time employees * 401k with company match after 1 year of service * Profit ...

ST JOE PETROLEUM

This is what we want our customers to say about us when they shop at our stores. * Attention to ... Health insurance for full time employees * 401k with company match after 1 year of service * Profit ...

Randstad Canada

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

BMO Capital Markets

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

Bmo

Customer Service Representative

Cowansville, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

Bmo

Customer Service Representative

Montreal, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

Bmo

Customer Service Representative

Knowlton, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... BMO also offers health insurance, tuition reimbursement, accident and life insurance, and ...

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All JobsBilingual Insurance Customer Service Representative JobsBilingual Insurance Customer Service Representative Jobs in Quebec

Bilingual Insurance Customer Service Representative information

What is a bilingual insurance customer service representative?

Bilingual Insurance Customer Service Representatives are professionals who assist insurance customers in more than one language, typically handling inquiries, processing claims, and resolving issues. They serve as a bridge between insurance companies and clients who may prefer or require service in a language other than English. Their role involves explaining policy details, guiding customers through the claims process, and ensuring a positive customer experience for a diverse clientele. Strong communication skills in multiple languages and a solid understanding of insurance products are essential for this position.

How does being bilingual enhance the daily responsibilities of an insurance customer service representative?

Being bilingual allows you to assist a broader range of clients by communicating effectively with policyholders who prefer to speak a language other than English. This skill is highly valued by insurance companies, as it helps improve customer satisfaction and can lead to quicker resolution of claims and inquiries. On a daily basis, you'll translate policy details, explain coverage options, and help customers navigate complex insurance processes, all while ensuring clear, accurate communication. Your ability to bridge language gaps can also make you a key resource within your team and position you for advancement opportunities.

What are the key skills and qualifications needed to thrive as a bilingual insurance customer service representative, and why are they important?

To excel as a Bilingual Insurance Customer Service Representative, you need strong communication skills in at least two languages, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes state insurance licensure is often required. Exceptional interpersonal skills, problem-solving ability, and cultural sensitivity set top performers apart in this role. These competencies ensure effective service for diverse clients, accurate policy management, and customer satisfaction in a competitive industry.

What are popular job titles related to Bilingual Insurance Customer Service Representative jobs in Quebec?

For Bilingual Insurance Customer Service Representative jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Bilingual Insurance Customer Service Representative jobs in Quebec look for?

The top searched job categories for Bilingual Insurance Customer Service Representative jobs in Quebec are:

What cities in Quebec are hiring for Bilingual Insurance Customer Service Representative jobs?

Cities in Quebec with the most Bilingual Insurance Customer Service Representative job openings:

Bilingual Insurance Customer Service Representative jobs near you

Bilingual Customer Service Agent (hybrid)

Alterfina

Saint-hubert, QC • Hybrid

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Company description
Alterfina is a fast-growing company reinventing alternative consumer financing.
Our mission: to offer credit solutions that are tailored, human, and responsible.

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values—respect, integrity, empathy, innovation, and excellence—guide everything we do and help shape our culture.

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.

Purpose of the role

At Alterfina, things are moving fast!
As a rapidly growing company now firmly established in the Ontario market, we are looking for passionate customer service professionals who want to make a real difference in the client experience.

Are you bilingual, people-oriented, and motivated by a dynamic environment where no two days are the same? We want to meet you!

Your role with us

As a Bilingual Customer Service Representative, you will be much more than just a point of contact — you will be a true partner for our clients.

Your goal? Deliver a human, reassuring, and efficient experience with every interaction.

What will your days look like?

  • Welcome and assist clients by phone, email, and text message
  • Quickly understand their needs and provide tailored solutions
  • Clearly explain our products, terms, and tools
  • Handle day-to-day requests such as payments, account changes, follow-ups, agreements, etc.
  • Ensure proactive follow-up until the issue is fully resolved
  • Manage more delicate situations with calmness, professionalism, and empathy
  • Accurately document every interaction in our systems
  • Actively contribute to the continuous improvement of the customer experience

You are probably the person we are looking for if…

  • You are fully bilingual in French and English, both spoken and written
  • You have at least 2 years of experience in customer service or a call center environment
  • You are known for your listening skills, professionalism, and ability to build trust quickly
  • You remain calm even in more complex situations
  • You are comfortable using technology tools (CRM, phone systems, messaging platforms, etc.)
  • You enjoy achieving goals and finding practical solutions
  • You are a team player who thrives in a collaborative environment

Why choose Alterfina?

  • A workplace where your autonomy and ideas are truly valued
  • Hybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization
  • Genuine work-life balance (Concilivi certified)
  • Comprehensive group insurance (health, dental, and vision) with 50% employer contribution
  • Free telemedicine services and Employee & Family Assistance Program
  • Group RRSP with employer contributions
  • Competitive vacation policy and 7 sick days
  • Employee recognition programs and wellness activities throughout the year
  • Ongoing training to support your professional growth

Ready to join a company that’s evolving fast?

If you want to grow within a dynamic team where your work truly makes an impact, we would love to hear from you!

Apply now and grow with us.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The use of the masculine form is intended solely to simplify the text.

Apply