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Makpar

Application Systems Admin (Bilingual-Spanish)

Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ... This position acts as an escalation point for bilingual Spanish-speaking Tier 1 Help Desk Agents ...

Jim Shorkey Auto Group

Bilingual Receptionist

Gainesville, GA · On-site

$14.75 - $18.75/hr

You'll be the first point of contact for customers, helping create a welcoming experience from the ... Must be bilingual (English/Spanish) * Professional and courteous demeanor * Reliable and punctual

Presidio Elementary School

Bilingual Clerk

Presidio, TX · On-site

$12.75 - $16.25/hr

Help director/principal with administrative records and prepare required reports. Assist teachers to develop and provide bilingual students with appropriate course work through curriculum ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite ... Bilingual Spanish fluency is highly regarded. The successful candidate will exhibit strong ...

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How much do bilingual helpdesk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for bilingual helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Bilingual Helpdesk vs Customer Support Specialist?

AspectBilingual HelpdeskCustomer Support Specialist
CredentialsBasic IT certifications, language proficiencyCustomer service training, communication skills
Work EnvironmentHelpdesk centers, IT support teamsCall centers, client-facing roles
Industry UsageIT, tech companies, service providersRetail, telecom, service industries
Search & Comparison IntentTechnical support, bilingual support rolesCustomer service, client communication

The Bilingual Helpdesk primarily focuses on providing technical support in multiple languages within IT or tech environments, requiring technical skills and language proficiency. In contrast, a Customer Support Specialist emphasizes general customer service skills, assisting clients across various industries. While both roles involve communication and problem-solving, the Bilingual Helpdesk is more technical, whereas the Customer Support Specialist is more customer-oriented.

What cities are hiring for Bilingual Helpdesk jobs?

Cities with the most Bilingual Helpdesk job openings:

What are popular job titles related to Bilingual Helpdesk jobs?

For Bilingual Helpdesk jobs, the most frequently searched job titles are:

Application Systems Admin (Bilingual-Spanish)

Remote

Makpar
51 - 200 employees
Learn more about Makparexternal

Full-time

Re-posted 2 days ago

Job description

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.


About the position: 

The Application Systems Administrator serves as the primary Tier 2 support resource for the Help Desk and is responsible for administering user accounts, managing application access, coordinating incident response activities, and maintaining the operational health of critical systems and applications. This position acts as an escalation point for bilingual Spanish-speaking Tier 1 Help Desk Agents and works closely with Help Desk Management, Operations Managers, and technical teams to ensure timely service restoration, issue resolution, and compliance with established service levels. 

The Application Systems Administrator performs routine system administration activities, maintains system efficiency, troubleshoots application and account-related issues, and implements corrective actions to support a high-availability operational environment. The position also supports English and Spanish-language operations to ensure seamless service delivery across all Help Desk channels.

Role Responsibilities:

  • Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance. 

  • Perform incident triage and coordinate Level 2 support activities with the Operations Manager and other technical teams to ensure timely resolution of service disruptions. 

  • Coordinate service restoration activities during system outages, application failures, and other operational incidents. 

  • Administer and maintain user accounts within AIMS, PAS, Access Request Tools, and other authorized systems, including account creation, modification, deactivation, and access management. 

  • Oversee soft and hard token management processes, including issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring. 

  • Monitor Service Level Agreement (SLA) performance metrics, support reporting activities, and assist with service improvement initiatives. 

  • Perform routine system administration tasks, maintain system logs, troubleshoot application and system issues, and implement corrective actions to maintain operational efficiency. 

  • Support bilingual Help Desk operations by providing technical guidance and assistance for English- and Spanish-speaking users and agents as needed. 

Required Qualifications:

  • Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. 

  • Minimum of two (2) years of experience in Help Desk, Technical Support, System Administration, Application Support, or a related IT support environment. 

  • Bilingual (Spanish) conversational proficiency and customer service support.

  • Experience administering user accounts, access permissions, and security roles within enterprise applications and systems. 

  • Experience troubleshooting application access issues, authentication problems, and user account-related incidents. 

  • Knowledge of incident management, escalation procedures, and service restoration processes. 

  • Experience working with ticketing systems and documenting technical issues, resolutions, and system changes. 

  • Strong analytical, troubleshooting, and problem-solving skills. 

  • Ability to work effectively in a fast-paced operational environment while meeting established Service Level Agreements (SLAs). 

  • Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical users. 

Additional Qualifications (Optional or Preferred):

  • Experience administering AIMS, PAS, Access Request Tools, or similar Identity and Access Management (IAM) platforms. 

  • Experience supporting high-volume, high-availability systems and operational environments. 

  • Experience managing multifactor authentication (MFA), soft tokens, and hard token solutions. 

  • Knowledge of user lifecycle management, role-based access controls, and information security best practices. 

  • Experience supporting outage management, service restoration, and operational incident response activities. 

  • Bilingual proficiency in English and Spanish. 

  • Familiarity with ITIL principles, IT Service Management (ITSM) processes, and SLA performance reporting. 

  • Relevant industry certifications such as CompTIA A+, Network+, Security+, HDI, ITIL Foundation, or comparable certifications. 

Benefits:

At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

Start your career today and be a part of something meaningful!

Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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