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Bilingual Customer Support information

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$25

How much do bilingual customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for bilingual customer support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

How does being bilingual enhance collaboration within a customer support team?

Being bilingual allows you to bridge communication gaps not only with customers but also among team members who serve diverse markets. You’ll often act as a resource for colleagues handling complex cases in your second language, which fosters teamwork and mutual learning. Additionally, bilingual agents are frequently involved in cross-departmental projects aimed at improving processes or localizing support materials, providing valuable exposure and opportunities for career growth within the company.

What is the difference between Bilingual Customer Support vs Customer Service Representative?

AspectBilingual Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma; bilingual proficiency; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, online support, chat platformsRetail, call centers, office settings
Employer & Industry UsageTech, retail, telecom, international companiesRetail, banking, hospitality, various industries
Common Search & ComparisonYesYes

While both roles involve assisting customers, Bilingual Customer Support specifically requires fluency in two languages and often handles international or diverse client bases. Customer Service Representatives may work monolingually and focus on general customer inquiries. Bilingual support roles typically demand language skills, whereas customer service roles emphasize communication and problem-solving skills in a single language.

What are the key skills and qualifications needed to thrive as a Bilingual Customer Support representative, and why are they important?

To excel as a Bilingual Customer Support representative, you need fluency in at least two languages, strong problem-solving abilities, and a background in customer service. Familiarity with CRM platforms, ticketing systems, and live chat or call center software is typically required. Excellent interpersonal skills, patience, and cultural sensitivity help build trust and effectively resolve customer issues. These competencies ensure clear communication, efficient problem resolution, and a positive customer experience across diverse client bases.

What are Bilingual Customer Support representatives?

Bilingual Customer Support representatives are professionals who provide customer service assistance in two or more languages. They help customers resolve issues, answer questions, and provide information about products or services, often via phone, email, chat, or in person. Their language skills allow them to communicate effectively with a diverse customer base, enhancing customer satisfaction and expanding the company's reach. Companies value bilingual support agents for their ability to bridge language barriers and deliver a better customer experience.
More about Bilingual Customer Support jobs
What cities are hiring for Bilingual Customer Support jobs? Cities with the most Bilingual Customer Support job openings:
What states have the most Bilingual Customer Support jobs? States with the most job openings for Bilingual Customer Support jobs include:
What job categories do people searching Bilingual Customer Support jobs look for? The top searched job categories for Bilingual Customer Support jobs are:
Bilingual Customer Support jobs near you
Infographic showing various Bilingual Customer Support job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 5% As Needed, 73% Full Time, 11% Part Time, 4% Temporary, and 3% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.
Bilingual Customer Support Specialist (Hybrid)

Bilingual Customer Support Specialist (Hybrid)

Kelly Services

Nashville, TN

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

Job Title: Bilingual Customer Support Specialist (Hybrid)
Summary:
Seeking a high-performing, bilingual (Spanish/English) Customer Support Specialist to interact with customers, provide information regarding products and services, and handle and resolve complaints. This role involves assessing client needs, offering appropriate solutions, and following up as required. This is not a call center position—work is hybrid, with three days per week in-office.
Key Responsibilities:
  • Respond to customer inquiries (inbound calls, emails) regarding products, services, and billing issues.
  • Approve resolution of service or billing complaints by authorizing exchanges, refunds, or bill adjustments.
  • Act as the escalation point for customers and clients, ensuring timely resolution.
  • Refer unresolved customer grievances to the appropriate department for further investigation.
  • Review, monitor, and audit customer interaction records and transaction histories, documenting inquiries, complaints, comments, and actions taken.
  • Assess complaints by gathering and examining all relevant information to determine their validity and possible causes.
  • Support international shipping and logistics, including manifest creation and coordination.
  • Conduct credit analysis and support credit-related inquiries or concerns.
  • Perform accurate data entry and ensure detailed documentation.
  • Proactively solicit sale of new or additional services/products as needed.

Requirements:
  • High School Diploma or GED required.
  • Minimum 2-3 years of experience in customer service or a similar professional environment.
  • Bilingual fluency in Spanish and English (both written and verbal).
  • Proficient with Microsoft Word, PowerPoint, and other office applications.
  • Demonstrated ability to work independently and manage time effectively.
  • Strong attention to detail, professionalism, and effective communication skills.
  • Ability to lead and mentor as needed, providing support and feedback to team members.
  • Experience handling logistics, credit analysis, and/or international shipping preferred.

Top 3 Skills:
  1. Technical Skills (including logistics and credit analysis)
  2. Data Entry
  3. Professional and Communication Skills

Additional Information:
  • This is a hybrid office position; candidates must be able to work in the office three days per week.
  • Work hours: 7am–4pm.
  • Professional office attire and conduct required.
  • Maximum pay rate: $25/hr.
If you're ready to join a dynamic team and support diverse customers with professionalism, please apply with your bilingual resume highlighting your relevant experience.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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