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Bilingual Customer Support Jobs (NOW HIRING)

Samsara

Bilingual Customer Support Specialist

$17.50 - $22.50/hr

The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service ... Considered a Plus: Multilingual skills in French or German

Samsara

Bilingual Customer Support Specialist

$17.50 - $22.50/hr

The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service ... Full bilingual proficiency (English/Spanish) is a must. * Expertise in handling service requests in ...

Hellios

Bilingual Customer Support Interns

Raleigh, NC · On-site

$15 - $19/hr

French speaking Customer Support Intern Location: Research Triangle Park, Raleigh, North Carolina Reporting to: Country Lead Job summary: Duration To provide excellent customer service through first ...

Hellios

Bilingual Customer Support Interns

Raleigh, NC · On-site

$15 - $19/hr

French speaking Customer Support Intern Location: Research Triangle Park, Raleigh, North Carolina Reporting to: Country Lead Job summary: Duration To provide excellent customer service through first ...

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How much do bilingual customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual customer support in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual customer support?

Bilingual Customer Support representatives are professionals who provide customer service assistance in two or more languages. They help customers resolve issues, answer questions, and provide information about products or services, often via phone, email, chat, or in person. Their language skills allow them to communicate effectively with a diverse customer base, enhancing customer satisfaction and expanding the company's reach. Companies value bilingual support agents for their ability to bridge language barriers and deliver a better customer experience.

What are the key skills and qualifications needed to thrive as a bilingual customer support?

To excel as a Bilingual Customer Support representative, you need fluency in at least two languages, strong problem-solving abilities, and a background in customer service. Familiarity with CRM platforms, ticketing systems, and live chat or call center software is typically required. Excellent interpersonal skills, patience, and cultural sensitivity help build trust and effectively resolve customer issues. These competencies ensure clear communication, efficient problem resolution, and a positive customer experience across diverse client bases.

How does being bilingual enhance collaboration within a customer support team?

Being bilingual allows you to bridge communication gaps not only with customers but also among team members who serve diverse markets. You’ll often act as a resource for colleagues handling complex cases in your second language, which fosters teamwork and mutual learning. Additionally, bilingual agents are frequently involved in cross-departmental projects aimed at improving processes or localizing support materials, providing valuable exposure and opportunities for career growth within the company.

What is the difference between Bilingual Customer Support vs Customer Service Representative?

AspectBilingual Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma; bilingual proficiency; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, online support, chat platformsRetail, call centers, office settings
Employer & Industry UsageTech, retail, telecom, international companiesRetail, banking, hospitality, various industries
Common Search & ComparisonYesYes

While both roles involve assisting customers, Bilingual Customer Support specifically requires fluency in two languages and often handles international or diverse client bases. Customer Service Representatives may work monolingually and focus on general customer inquiries. Bilingual support roles typically demand language skills, whereas customer service roles emphasize communication and problem-solving skills in a single language.

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What are popular job titles related to Bilingual Customer Support jobs?

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Bilingual Customer Support jobs near you
Infographic showing various Bilingual Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Support Associate

Anderson, SC • On-site

Techtronic Industries North America
Software Development • 11 - 50 employees
Learn more about Techtronic Industries North Americaexternal

$14.25 - $17.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Job Description:

Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Bilingual Customer Service Representative. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

REQUIREMENTS:

  • Must be Bilingual in English & Spanish

  • High School Education or equivalent.

  • Onsite Position

  • Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.

  • Both written and verbal skills.

  • Ability to communicate well with callers using a clear understanding voice.

  • Ability to professionally handle irate callers and high stress situations.

  • Excellent phone skills.

  • Ability to satisfy consumers and end users with minimal request for management intervention.

  • Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES:

  • Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.

  • Verify and authorize warranty coverage for all callers.

  • Provide helpful direction to callers dealing with warranty & non-warranty service.

  • Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.

  • Provide callers with location to purchase parts & receive repair service.

  • Work with internal customer on warranty claims, stock issues, lost or damaged freight.

  • Enter orders, provide pricing and stock availability and status of order to all customers.

  • Other duties as assigned.

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