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How much do bilingual customer service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for bilingual customer service rep in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Bilingual Customer Service Rep vs Customer Support Specialist?

AspectBilingual Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiencyHigh school diploma or equivalent; specialized knowledge optional
Work EnvironmentCall centers, retail, online supportCall centers, technical support, retail
Employer & IndustryRetail, telecommunications, e-commerceTechnology, retail, service industries
Search & Comparison IntentCustomer service, bilingual support rolesTechnical support, customer assistance

The Bilingual Customer Service Rep primarily handles customer inquiries in two languages, often in call centers or retail settings, focusing on communication and problem-solving. Customer Support Specialists may also assist customers but often have a technical or product-specific focus. Both roles require strong communication skills, but the bilingual aspect distinguishes the Bilingual Customer Service Rep. Understanding these differences helps job seekers find the right role based on their skills and career goals.

What is a bilingual customer service representative job description?

A bilingual customer service representative assists customers in two languages by answering inquiries, resolving issues, and providing product or service information. They often use communication tools like phone, email, or chat and require strong language skills, customer service experience, and familiarity with company policies. The role typically involves problem-solving, patience, and cultural sensitivity to serve diverse clients effectively.

What is a bilingual customer service representative?

A bilingual customer service representative is a professional who assists customers in two languages, providing support, resolving issues, and answering inquiries. They often use communication tools like phone, email, or chat and may require language proficiency certifications or training in customer service skills.
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Bilingual Customer Service Rep jobs near you
Infographic showing various Bilingual Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative

El Paso, TX • On-site

Datamark, Inc.
See more jobs at Datamark, Inc.external

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Bilingual Customer Service Representative
At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!
As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.
What You'll Do:
  • Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
  • Handle service requests for public works, sanitation, code enforcement, and other essential city services.
  • Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative
  • Collaborate with city departments to address and resolve community concerns.
  • Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative

What We're Looking For:
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • Excellent problem-solving skills and attention to detail.
  • Proficiency with computer systems and software applications.
  • Bilingual in English and Spanish

Why Join Us?
  • Extensive Training: We set you up for success with comprehensive training.
  • Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
  • Make a Difference: Your work will directly benefit the El Paso community.

Requirements
  • High School Diploma or equivalent
  • At least 1 year of experience in a call center environment or 2 years customer service experience
  • Must be a U.S. Citizen
  • Fluent in English and Spanish is required (read, write, and speak).

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (PTO & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • In-house gym
  • $14.00 per hour

Apply