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Bilingual Chat Representative Jobs (NOW HIRING)

Emovis

Web Chat - Bilingual CSR

Boca Raton, FL · On-site

$55 - $75/hr

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. While performing the duties for this job ...

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Bilingual Chat Representative information

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How much do bilingual chat representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bilingual chat representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual chat representative?

A Bilingual Chat Representative is a customer support professional who communicates with customers via chat in two or more languages. They assist with inquiries, troubleshoot issues, and provide product or service information. This role requires strong written communication skills and fluency in multiple languages to ensure clear and effective customer interactions.

What does a bilingual chat representative do?

A typical day for a Bilingual Chat Representative involves responding to customer inquiries via online chat in multiple languages, assisting with account issues, product information, or technical troubleshooting. You’ll often juggle multiple conversation threads at once using chat platforms integrated with CRM systems, all while maintaining professionalism and accuracy. Collaboration with team members and supervisors is common, especially when handling complex or escalated cases. The role is fast-paced and requires maintaining quality and efficiency standards to ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a bilingual chat representative?

To thrive as a Bilingual Chat Representative, you need proficiency in at least two languages, excellent written communication skills, and a high-school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, chat software, and basic troubleshooting systems is typically required. Strong soft skills like patience, cultural sensitivity, and problem-solving distinguish top performers in this role. These abilities are crucial for delivering accurate, empathetic, and efficient support to a diverse customer base through digital channels.

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Bilingual Chat Representative jobs near you
Infographic showing various Bilingual Chat Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Care Representative

PAYSIGN, Inc.

Henderson, NV • On-site

$18/hr

Full-time

Re-posted 6 days ago

Job description

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.
Requirements
Essential Functions
  • Answer inbound telephone calls from customers and clients regarding products and services.
  • Make outbound telephone calls to customers and clients regarding products and services.
  • Maintain call performance and call quality goals.
  • Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
  • Work independently and as part of a team to provide best in class customer service
  • Conduct side-by-sides with new and existing employees.
  • Enter data quickly and accurately with high attention to detail.
  • Verify all callers to ensure security.
  • All other duties as assigned.

Requirements
  • Bilingual- Spanish/English
  • Outstanding customer service skill
  • Excellent written and oral skills
  • Computer literacy and keyboard typing skills
  • Proficiency in Microsoft Office Suite

Schedule
  • 8-hour shift
  • 10-hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Salary Description
$18.00/ hour

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