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Bilingual Call Center Jobs in Spring, TX (NOW HIRING)

Fccu

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$15.25 - $19/hr

Bilingual (Spanish) is preferred. If you are interested in making a "First-Rate" difference in our ... Minimum of one year of call center or related experience * Customer service/sales experience, in ...

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

We are currently seeking a Part-Time Call Center Representative for our Call Center Department ... Bilingual (Spanish) is preferred. If you are interested in making a "First-Rate" difference in our ...

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All JobsBilingual Call Center JobsBilingual Call Center Jobs in Spring, TX

Bilingual Call Center information

See Spring, TX salary details

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How much do bilingual call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for bilingual call center in Spring, TX is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.53 per hour, depending on experience, location, and employer.

What is a bilingual call center?

Bilingual call center jobs involve assisting customers over the phone, chat, or email in two or more languages. Employees in these roles handle customer inquiries, provide support, resolve issues, and sometimes process orders or payments. The key requirement is fluency in at least two languages, allowing the employee to communicate effectively with diverse clients. Bilingual call center agents are highly valued by companies that serve multicultural or international markets, as they help bridge language gaps and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a bilingual call center representative?

To thrive as a Bilingual Call Center Representative, you need fluency in at least two languages, strong verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is often required. Outstanding interpersonal skills, patience, and problem-solving abilities help you handle diverse customer inquiries and resolve issues efficiently. These skills enable representatives to deliver excellent support to a wider customer base, ensuring customer satisfaction and loyalty.

What are some common challenges faced by bilingual call center agents, and how can they be managed effectively?

Bilingual call center agents often handle calls in multiple languages, which can lead to challenges such as switching between languages quickly, managing high call volumes, and navigating cultural nuances during customer interactions. To manage these challenges effectively, agents benefit from continuous language training, clear communication guidelines, and supportive technology like translation tools or bilingual scripts. Additionally, collaborating with team leads and peers to share best practices can help agents maintain high-quality service and reduce language-related stress.

What is the difference between Bilingual Call Center vs Customer Service Representative?

AspectBilingual Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, bilingual proficiency, basic computer skillsHigh school diploma, customer service skills, sometimes bilingual proficiency
Work EnvironmentCall centers, office settings, fast-pacedOffice, retail, or call center environments
Employer & IndustryCustomer support, telecommunication, retail, healthcareRetail, banking, healthcare, tech support

Both roles involve assisting customers, but Bilingual Call Center agents specifically handle calls in multiple languages, often in dedicated call centers. Customer Service Representatives may work in various settings and may or may not be bilingual. The key difference lies in language requirements and work environment, with bilingual skills being essential for Bilingual Call Center roles.

What are popular job titles related to Bilingual Call Center jobs in Spring, TX?

For Bilingual Call Center jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Bilingual Call Center jobs in Spring, TX look for?

The top searched job categories for Bilingual Call Center jobs in Spring, TX are:

What cities near Spring, TX are hiring for Bilingual Call Center jobs?

Cities near Spring, TX with the most Bilingual Call Center job openings:

Bilingual Call Center jobs near you
Infographic showing various Bilingual Call Center job openings in Spring, TX as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $39,256 per year, or $18.9 per hour.

Bilingual Outbound Call Center Representative - Houston

VillageMD

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Home Location: 4650 Westway Park Blvd Houston, TX 77041

Shift: Monday - Friday 8am - 5pm

As an Outbound Call Center Representative, you will offer inbound and Auto-dialer outbound phone support using telephony and EMR system(s). The ideal candidate has experience in a high fast paced call center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy. Knowledge of the healthcare industry including clinical terminology, insurance, medical billing processes, and EMR/HIN systems preferred but not required. The ability to have premier service interactions with patients is critical to success in this role, in addition to processing with operational accuracy and excellence.

How You Will Get Things Done:

  • Answer all phone calls in a patient, empathetic, and passionately communicative manner

  • Consistently process requests with the absolute highest degree of operational accuracy

  • Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner

  • Collect and update new patient's demographic and insurance information

  • Provide clear, thorough, and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient's electronic health records

  • Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards

  • Maintain access to the Health Information Exchange (HIN) and other related systems

  • Maintain and work with Health Information Technology to proactively identify the need for patient care

  • Handle high volume, rapid pace Inbound and Auto Dial Outbound calls

  • Navigate patient to care, as assigned

How You Will Build Trust:

  • Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat

  • Ensure that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed

  • Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable and thoughtful service to exceed expectations

How You Will Innovate:

  • Use HIN and other related systems to gather information needed to coordinate care and keep patients' electronic health records up to date with the status of care that is being coordinated

EXPERIENCE TO DRIVE CHANGE

  • High school diploma or GED

  • 1+ year of experience working in a fast paced, high growth call center

  • Experience working with an Outbound Auto-Dialer required

  • Excellent telephone etiquette

  • Skilled in basic computer operations and EMR

  • Experience working with Saleforce preferred

  • Service center excellence

  • Experience in the medical or health insurance field preferred

  • Bilingualin English and Spanish

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams, visit,https://www.consumer.ftc.gov/JobScamsor file a complaint athttps://www.ftccomplaintassistant.gov/.

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