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How You’ll Contribute:

This position will provide three main functions. Technical support for: Video Teleconferencing; Audio (Program and Speech, DSP based systems); Projection and Display Devices; Video Wall Display Systems; Crestron / AMX Source Control Devices; Lenovo room computing; Wireless Microphones / RF Systems; Biamp Nexia / Biamp Tesira; PTZ Wall Cameras; Sony and Samsung displays. Ability to work with the client and 3rd party integrator stakeholders during project. Assist with commissioning conference room systems for room sign-off and use. And be able to support the client’s AV team during live events, as needed. 

The Support Services Technician willbe requiredto be on site Monday-Friday for eight (8) hours per day.Typicaldaily schedule will be 8am – 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will berequired.This role will support over 100 rooms across 4 campuses. 

What You’ll Do:

The job responsibilities of the Senior Audio-Visual Support Services Engineer include the following: 

AV Technical Support and Break-fix: 

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. 

• Oversight for planning and implementation of process improvement principlesrequiredtomaintainAV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms,and AV spaces. 

• Support executive level meetings with tasks such as meetingstart up, monitoring, and active troubleshooting. 

• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment.Act as the technical escalation point for all AV equipment and related issues. 

• Preventative maintenance of rooms at the designated client site. 

• Identifydefective or failed equipment and take ownership to resolution.Provide support for troubleshooting and maintenance of AV/multi-media systems.Provide problem identification, diagnosis and resolution of problemspertaining tomedium to highcomplexityAV/multi-media systems. 

• Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions forhighly complexsystems. 

• Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference,displayand presentation technologies. 

• Manage the daily activities of configuration and operation of AV/multi-media systems. 

• Participate in and drive continuous improvement activities across AV technologies and collaborate withclientto improve/evolve technology solutions. 

• Provide assistance tousers in accessing, using, and diagnosing AV/multi-media systems. 

• Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer frominitialreporting date/time through final resolution date/time.Provide regular reporting of current and historical analytical data to meet measured client metrics. 

• Interface with client executive and “C” level personnel in a highly professional manner. 

• Ability to find creativein the moment solutionsto break fix problems, so meetings can continue tooperatewhile searching for along termsolution. 

• Provide onsite user training for AV equipment and technologies.  

Project Coordination and Commissioning: 

• Work with programmer group on system function based on the scope of work for the project.  

• Ability to determine, configure and test advanced audio environments. 

• Responsible for system testing & escalation of issues both design, operation, or equipment related until they are resolved. 

• Maintenance of the project records.  

• Provide documentation for quotes & bid packages detailing equipment, cost, labor estimates, pre-installation requirements, and site survey results. 

• Develop detailed BOM, detailed infrastructure drawings for architect, GC and electrical contractor use, and create final engineering drawings for rack layout, system wiring and custom plates or cabling assemblies. 

• Maintain awareness of emerging technology that can fit the budget without sacrificing quality or reliability. 

• Create, and manage changes order to assist with increasing profitability on projects. 

Company Compliance: 

• Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. 

• Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily. 

• Participate, as needed, in Client escalations/analysis requests. 

• Follow all safety procedures and always adhere to the customer's security and confidentiality policies. 

Technologies to Support: 

• Logitech rallybar + Samsung/Sony display 

• BiAmp – forte x with parlay 

• Crestron transceivers 

• Lenovo 

• Shure mics 

• Table Covey 

• Biamp – Tesira 

• Crestron control and matrix 

• AppleTV 

• DirectTV 

• JBl speakers/amps 

Physical Requirements:

• Must be able to stand, kneel and/or crouch forlong periodsof time 

• Must be able to work in high places, as well as small, cramped places 

• Must be able to work in hot humid places, as well as cold places 

• Must be able toproperly usehand/power tools, ladders, andsubsequentsafetyequipment 

• Must be able to lift/maneuver up to 75lbs, use hand tools, ladder, and have the physical ability tofrequently: bend, kneel, stand, and walk for extended periods oftime 

What You’ll Bring:

Education & Certifications:

• High School Diploma or equivalent

Required Skills/Qualifications:

• 5+ years of experience in enterprise level AV support 

• Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling 

• Competencies in Video Conferencing products 

• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols) 

• Basic wiring skills 

• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices 

• Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp,Shure,and/orPoly 

• Experience with Advanced AV Signal Flow Diagramming and AdvancedTroubleshooting 
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camerasystems 

• Generalproficiencywith computers and specialized software applications specific to the AV industry (i.e.Crestron; the use of programs such as MS Excel, Outlook, Project,Word) 

• Must present well as client facing and working with high level executives within high pressure meeting situations 

• Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients 

• If takingpublic transit, you will stillbe responsible forarriving at work at your designated start time. Ensure you have reliable backup transportation if necessary. 

• Must pass a background screen and drug test. 

Desired Skills/Qualifications:

• CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) 
• Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections